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  • WHAT TO EXPECT

Welcome to Fes Marriott Hotel Jnan Palace

Thank you for selecting us for your upcoming stay. We are excited to have you. Take a moment to see what's in store for you during your time on property. Plan and reserve activities now to get the most of your trip!

PREPARE FOR YOUR STAY

Start planning now to maximize your stay once you arrive.

Sunset horizon over the water

Membership Takes You Farther.

For Far Less.

As a Marriott Bonvoy® member, your upcoming stay will be even more memorable. Download our app to access easy contactless check-in, Mobile Chat, and more. During your stay, enjoy complimentary WiFi, plus earn points you can redeem for free nights and unrivaled experiences.

MEMORABLE HOTEL EXPERIENCES

Your experience starts here. Carefully curated experiences you can enjoy without leaving the steps of the property. 

PREMIUM DINING

Enjoy our distinct on-site restaurant and lounge options during your stay.

PLAN YOUR DAY

Get the most out of your stay by exploring all the area has to offer.

Cooking class pizza making demonstration

Marriott Bonvoy Tours & Activities

Explore the best the area has to offer and make your stay more memorable with Marriott Bonvoy Tours & Activities. Find recommended things to do and earn Marriott Bonvoy points.

Taking Care of You. Times like these remind us of the tremendous importance of travel. We are committed to providing you with a safe environment that aligns with expert protocols working to defeat COVID-19.

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel, unless required by local law.

The health and wellbeing of our guests and hotel employees remains our paramount priority. As part of our housekeeping operations, we have a comprehensive set of cleaning protocols that are designed to address a broad spectrum of viruses, including COVID-19, and include everything from handwashing hygiene and cleaning product specifications to guest room and common area cleaning procedures.

Below are some of the measures we have taken at our hotels:

  • Implemented guidelines on chemicals and equipment to be used that are effective against viruses.
  • Increased the frequency of cleaning and disinfection at high-volume areas and regularly touched surfaces. These include the counter at front desk, elevators, public bathrooms and room keys.
  • Cleaning and disinfecting protocols are in place to sanitize rooms after guests depart and before next guest arrives.
  • Increased frequency of cleaning in the ‘Back of House', where hotel employees work behind the scenes.
  • Increased associate health, safety and knowledge efforts, including hand hygiene protocols and specific COVID-19 related trainings.
  • Introduced measures to minimize contact and reinforce social distancing.

Additionally, Marriott has created the Global Cleanliness Council to tackle the realities of the COVID-19 pandemic at the hotel level and develop the next level of global hospitality cleanliness standards, norms and behaviours that are designed to minimise risk and enhance safety for guests and hotel employees.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

ENHANCED CLEANING:

  • Deeper cleaning between guest stays; focused on using the right chemicals in every single part of the room
  • Deep cleaning and disinfection of all furniture, fixtures, and surfaces (head boards, end tables, etc.)

AMENITY KIT:

  • Disinfecting wipes provided in guest rooms

HIGH-TOUCH ITEMS:

  • Deeper cleaning of high-touch items (handles, knobs, pulls, electronic and temperature controls, TV remote controls etc.)

REMOVAL OF NON-ESSENTIAL ITEMS:

  • Reducing or removing non-essential high-touch items (magazine or books, etc.)

ASSOCIATE ENTRY + PPE:

  • Modifying in-stay housekeeping frequency, in-room dining, and other associate entry into guest room
  • Promoting use of mobile chat and requests via Marriott Bonvoy™ app for additional amenities, with contactless delivery

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you’d like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

  • Fitness Center: Open with limited access to 3 persons at a time upon pre reservation.
  • Spa: Massage service open. Masseuse and staff wearing face masks at all times. Sauna and hammam upon reservation for 1 person at a time.
  • Bar: Only seated pool area terrace open with social distancing measures between tables.

All of our outlets are open with modified floor plans and reduced seating to ensure physical distancing. To ensure our guests and associates safety, the following measures have been taken:

  • Food safety and food displays
  • Reduced seating to respect safety distance between tables
  • Defined occupancy and seating times; require reservations to control flow when busy
  • Cocktail equipment sanitized between use; modified procedures for garnishes and glassware
  • Alternate menu options including disposable paper, digital, and chalk boards
  • Appropriate PPE use for food handling; compliance with all Marriott and industry food safety
  • Elimination of self-service food stations
  • All staff wearing face masks and gloves

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests:Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

  • BreakfastA la carte breakfast served at Dolce Vita Restaurant
  • Mobile Check-In/Check-OutMobile Check-in/Check-out is available to our guests
  • Mobile Key: Mobile key is available to our guests

 

Need Help?

Contact us for additional hotel concierge recommendations. We look forward to seeing you soon!

Fes Marriott Hotel Jnan Palace