WHAT TO EXPECT

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility.  Please join us in our efforts to continue to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates). We appreciate your support and understanding.

Check-In Procedures:

• Upon arrival, guest can use our valet parking service to leave the car with all safety measures (the car will be sanitized first and then protective bags will be placed over the steering wheel, lever and turn signal).
• The use of facemask is mandatory in the public areas of the hotel.
• Our security staff will measure guest´s temperature and provide hands sanitizing gel.
• At front desk we have placed social distance signage as well as a protective glass
• At the moment of check in your signature of the registration sheet, ID, and credit card is required, for this purpose we will provide a sanitized pen, Point of sale payment terminal and room key for your convenience.
• You will also receive a welcome letter with all information regarding our services and safety recommendations.
• Contactless mobile check in available through our Marriott Bonvoy app.

Room Access Procedures:

• When heading to your room, we have placed sanitizing gel dispensers outside and inside the elevators.
• We have provided In Room dining menus by QR code.
• For a contactless experience, you can use our Marriott Bonvoy app to communicate in real time with our staff.
• At your room you will find antibacterial moist wipes for your convenience

Check-Out Procedure:

• Marriott Bonvoy members can easily check out through our mobile app (https://mobile-app.marriott.com/en-us)
• Car will be delivered at motor lobby, and our valet parking service will remove all disposable protective kit in front of guest.

To minimize risk and enhance safety for guests, customers, and associates, we use disinfectant products that have been approved and certified by the U.S. Environmental Protection Agency (EPA), and other international government environmental agencies, as applicable, for use against emerging viruses, bacteria, and other pathogens. Our enhanced cleaning protocols adhere to the recommendations set forth in the EPA Emerging Pathogen Policy regarding cleaning and sanitization. Public spaces, including high-touch areas, are cleaned and disinfected more frequently. In guest rooms, we focus on cleaning deeply between guest stays, and limiting in-room services during the stay. Hand sanitizer stations are installed throughout high-traffic areas across the hotel.

Housekeeping Service

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

In keeping with Marriott's Commitment to Clean, we have notice made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Room Amenities:

• We have remove all shared coffee makers, coffee is avaialble upon request.
• Antibacterial moist wipes are available in the room for every arriving guest as well as upon request
• All stationary material, magazines, duvet and frames has been removed from guestrooms
• In Room dining menus by QR code.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

• Grill & Vine Restaurant (Open from 07:00 to 23:00 Hrs, max. 4 people per table, a la carte service only)
• Fitness Center (closed)
• Spa (Closed)
• Lobby Bar (Closed)
• We Proudly Serve by Starbucks (Closed)

Tables has been separated with a distance of 2 meters from each other with a maximum capacity of 4 people per table. Only a la carte service available, tablecloths have been removed.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
• Mobile Key: Forgo the front desk altogether and go straight to your guest room
• Mobile Dining: Order your private, in-room dining through the app.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: Available through in room dining and at The Grill & Vine Restaurant (only a la carte)
• Welcome Gift: It will be delivered upon check in.
• Late Check-Out: Available until 4pm, subject to availability.
• Mobile Check-In/Check-Out: Through our Marriott Bonvoy app.
• Mobile Dining: Available within the chat section at our Marriott Bonvoy app.
• Mobile Guest Requests: Available within the chat section at our Marriott Bonvoy app.

Dear guest,

Please note that various countries are requiring negative COVID-19 test results for passengers to re-enter to their country of origin, or final destination. For those travelers who are required by government regulations or would like to take a COVID-19 test before returning home, The Westin Guadalajara is able to connect you with a series of hospitals and laboratories that offer the required testing and we are happy to assist you in booking an appointment. As requirements can vary as to time needed for test prior to re-entry and/or specific test types, we recommend guests review the requirements of their country of origin or final destination. The safety and well-being of our guests and our associates are of paramount importance to us and our staff is ready and available to assist you.
  
Best regards, 
Fernando Wallis