WHAT TO EXPECT

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, being respectful of personal choices with regards to social distancing and the wearing of face coverings. We do appreciate your support and understanding.

As it has always been, the safety and security of our guest and team members is our highest priority. We want to best prepare you for your stay by providing details on the property amenities, cleaning protocols and actions you can take to social distance while staying with us. We are committed to making the amenities at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. We take hygiene and cleanliness standards very seriously. You'll notice several enhancements to our cleaning practices throughout the entire hotel. As per Saudi government requirements, we will be temperature screening hotel guests, associates and vendors at all entry points.

We have increased the frequency of cleaning and disinfection, especially in high-traffic areas like restrooms, elevators etc. Further we will provide hand sanitizing stations within the public spaces.

Associates will wear required personal protective equipment based on the activities they are performing on direction by the local authorities.Guests are welcome to wear personal face coverings.

Every guest room is thoroughly cleaned and disinfected with dedicated Ecolab cleaner and disinfected. We are utilizing enhanced hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Disinfectant gel are available in the room for every arriving guest as well as upon request.
Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you’d like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Fitness Center: Open, masks required at all times.
Club Lounges: Open, masks required for entry.

• Feast Restaurant is open for breakfast, lunch & dinner, mask required for entry
• In Room Dining is available 24 hours per day
• Tropical Garden Restaurant is open for sunset refreshments & snacks from 6.00pm, mask required for entry
• Link Café, located in our lobby is open from 7.00am until 11.00pm for coffees & bakeries, mask required for entry
• Club Lounge, located on 11th Floor of Main Tower is open from 7am - 20:00pm. Eligible guests (e.g. guests with club access) can enjoy beverages & a la carte snacks, mask required for entry

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out:Let us know via the app when you are planning to arrive and once you departed.
• Mobile Key: Forgo the front desk altogether and go straight to your guest room
• Mobile Dining: Order your private, in-room dining through the app.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: Elite Members can choose breakfast as their benefits according to standard
• Lounge Access: Elite Members will receive benefit of club lounge access according to standard
• Welcome Gift: Elite Members will receive benefit of welcome gift according to standard
• Late Check-Out: Elite Members get Late checkout according to brand standard
• Mobile Check-In/Check-Out: Bonvoy Members can take advantage of using Mobile Check-in / Check -Out through Bonvoy App and avail contactless service
• Mobile Key: Mobile Key service will be available from January 2021 onwards
• Mobile Guest Requests: Bonvoy Members can connect with us via the App to request items they would like delivered to their room.