905907B0-D49C-4AB3-84DF-45721F8319A6 2ECDE0B4-4DAE-4714-A81E-E3C62D87710E 9809C75E-EEAE-4191-B17C-6E9E072D6D91 4BA2D2EE-5930-4076-B1E5-BF4F82D4150C 0877DBE9-B5A4-4A7A-8E4D-86863B6C721A 0005CE21-D3F9-4DE7-8885-2BFFEE11E012 Skip to main content
  • WHAT TO EXPECT

Welcome to Sheraton Imperial Kuala Lumpur Hotel

Thank you for selecting Sheraton Imperial Kuala Lumpur Hotel for your upcoming stay. We are excited to have you. Take a moment to see what's in store for you during your time on property. Plan and reserve activities now to get the most of your trip!

Commitment To Clean

PREPARE FOR YOUR STAY

Start planning now to maximize your stay once you arrive.

PREMIUM DINING

Enjoy our distinct on-site restaurant and lounge options during your stay.

PLAN YOUR DAY

Get the most out of your stay by exploring all Kuala Lumpur has to offer.

Taking Care of You. Times like these remind us of the tremendous importance of travel. We are committed to providing you with a safe environment that aligns with expert protocols working to defeat COVID-19.

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you’re in public areas of the hotel. We do appreciate your support and understanding.

Sheraton Imperial Kuala Lumpur Hotel is committed in providing comfort and a safe environment for our valued guests. We are working closely with experts to ensure food and water safety, hygiene and infection prevention, and following principle protocols by Marriott Cleanliness Council in redefining our cleaning and safety standards. We are actively monitoring and evolve our solutions to safeguard the health and safety of our guests and associates.

In keeping with Marriott's Commitment to Clean, we have notice made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

  • Placement of signage around the hotel to encourage hotel guests to maintain social distancing and revised seating capacities in our public areas, restaurants, fitness and spa areas per Malaysia government guidance on social distancing practice.
  • Enhanced cleaning technology such as electrostatic sprayers air purifying systems are used to disinfect the air and on surfaces throughout the hotel.
  • Hand sanitiser stations are available in high-traffic areas.
  • Any open surfaces and guest rooms are treated with rigorous cleaning protocols frequently using hospital-grade disinfectants product.
  • All guest rooms will be equipped with a hygiene kit that includes disinfecting wipes, sanitizer and a face mask hygiene kit for personal usage.
  • Partitions have been installed at front desks and hotel associates wearing face masks and gloves at all time. (this is content in a past tense format because when it went live on HWS the partition should be installed before hotel operations reopening day).
  • Self-Parking recommended, valet service available on request. Limited on-site parking, contact hotel in advance.
  • Luggage assistance is available on request. All bags will be disinfected before being delivered to your room.
  • Face coverings or masks are required to be worn in hotel public areas.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you’d like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

  • Fitness Center: Open, face masks required at all times.
  • Restaurants: Open, face masks required for entry.
  • Lounges: Open, face masks required for entry.

Under the National Recovery Plan (NRP) Phase Three, the following changes have been made to our food and beverage opening hours.

Sheraton Club Lounge, Villa Danieli and Celestial Court are closed until further notice. 

IN-ROOM DINING

  • Open daily from 6:30am to 12:00am (last order at 11:30pm).

ESSENCE, Level 1

  • Open daily from 6.00 AM until 11.00 PM

PAVILIONS LOUNGE, Level M 

  • Open daily from 8.00 AM until 11.00 PM 

Food handlers are well trained in safe food preparation and service practices, where they follow high food safety standards as a guideline. The safety standards and compliance are validated by reputable independent audits.

Food takeaway and delivery are available upon request.

WHATSAPP OUR DINING SPECIALIST NOW!

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.
Available benefits vary by location and membership tier.

With the constant developments in travel guidelines, we encourage you to obtain information from your government and airline for the latest travel advice. For more information and updates regarding travel guidelines to Malaysia, please refer to: http://www.motac.gov.my/en/announcement/guidelines-entry-and-quarantine-process-person-under-surveillance-pus-letter-of-undertaking-and-indemnity-pus-arriving-from-abroad

 

Need Help?

Contact Sheraton Imperial Kuala Lumpur Hotel for additional hotel concierge recommendations. We look forward to seeing you soon!

+60 3-27179900
Jalan Sultan Ismail, Kuala Lumpur, Malaysia, 50250