WHAT TO EXPECT

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, being respectful of personal choices with regards to social distancing and the wearing of face coverings. We do appreciate your support and understanding.

Signage throughout our hotel in compliance with the Portuguese Government and the National Heath Authority regulations and recommendations.

Mobile check-in, service requests, and room service orders delivered right to your door via the Marriott Bonvoy™ mobile app.
Mobile check-out and alternative payment options available including contactless payment methods to facilitate social distance where applicable

Key cards disinfected between stays and sanitized prior to handover to guests.

Food and beverage menus available on your mobile phone through QR Code scan.

Removal of non-essential items in the guestrooms. All the information is available on the TV.

In keeping with Marriott's Commitment to Clean, we have notice made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning. We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic, including restrooms, elevators, and escalators, as well as of high-touch items like handles, knobs, pulls, etc. Hand sanitizing stations provided throughout the hotel.

Personal Protective Equipment (PPE). Staff members are recommended to wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing.
Guests are recommended to wear personal face coverings in all public areas.

Room Amenities
Removal of high-touch non-essential items.
Disinfectant wipes are available in the room for every arriving guest as well as upon request .

Housekeeping
Every guest room is thoroughly cleaned and disinfected prior to your arrival.

No presentation of COVID Digital Certificate or negative tests are required when accessing the hotel facilities.
The usage of mask is recommend to the guests when circulating in public hotel areas.

Please note that government mandatory measures can rapidly change, therefore please consult https://www.visitportugal.com/en/content/covid-19-measures-implemented-portugal for the last updates.

Fitness Center
Open from 08:00 AM until 08:00 PM.

Hand sanitizers and disinfecting wipes for the equipment available.
Use of mask is recommended when circulating in the Fitness Center.

Spa
Open from 08:00 AM until 08:00 PM.
Treatments Menu adapted to comply with safety guidelines. Inside the treatment room, the therapist and the guest are recommended to wear a mask. Treatments reservation required.
Jacuzzi, sauna and Hammam can be used according to availability and by a limited number of people and time.
Guests are recommended to wear mask when circulating in the spa.

Sheraton Club Lounge
The guests staying at Club Levels can temporarily enjoy a lavish breakfast at the Lobby Bistro and an exclusive Happy Hour at the Lobby Bar.
Lobby Bistro: Breakfast from 7:00 a.m. to 10:30 a.m. (Monday to Friday) | From 7:00 a.m. to 11.00 a.m. (Weekend)
Lobby Bar: Happy Hour 5:00 p.m. to 7:00 p.m.

Surfaces sanitized between guest use.

Appropriate PPE use for food handling and compliance with all Marriott and industry food safety protocols.

Menus available through QR Code scan.

Pay-At-Table: reduced handling of guest personal property; alternate payment options including contactless like MB WAY.

Room Service menu available at the TV or through QR Code scan. You can place your order over the room telephone or via the Marriott Bonvoy App, and choose to either picking the food up in the lobby, or having it delivered in the comfort of your room (additional charge apply).

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.


• Mobile Key. Forgo the front desk altogether and go straight to your guest room


• Mobile Dining. Order your private, in-room dining through the app.


• Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier.

Registration
Option of separate registration areas; signage and physical barriers.

Room Sets
Option of linenless table options; customized floor plans with seating capacities reviewed for each individual event.

Audio/Visual
Sanitized equipment; live-streaming support to facilitate hybrid meetings with virtual attendees.

Guest Flow
Option of clearly marked meeting entrances/ exits and one-way directional signage.

Breaks
Option of single-serve and pre-packaged condiments, food and beverages; breaks coordinated across groups to manage guest traffic.

Meals & Food Displays
Option of pre-packaged, grab-and-go, or plated meals, modified buffets with servers, hand sanitization and queue management.

Table Settings
Minimized table settings or disinfected between use.

Cleanliness
More frequent cleaning in high traffic areas and during breaks. Surfaces including tables, chairs, and all high-touch items sanitized between events

Requests and Billing
Touchless options via Marriott's Meeting Services App, and reduced handling of planner's personal meeting materials.

Outside Vendors
Updated policies to include cleanliness and sanitization requirements.