WHAT TO EXPECT

In-order to foster social distancing and enhance contactless experiences we have implemented the following measures:

• Credit Card or Debit Card Payment only.
• Sanitizing stations throughout hotel.
• We encourage the use of the Marriott Bonvoy App for a faster, contactless check-in. You will still be required to present an ID upon arrival. This will allow us to provide a Mobile Key for your stay after registration to access your room.

All of the precautions are subject to change with updated government guidance.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

• Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including bathrooms and elevators as well as provided more hand sanitizing stations.
• Personal Protective Equipment (PPE): Staff members will continue to wear face coverings.
• Disinfectant Wipes: We have placed disinfectant wipes in every room as well as having them available upon request.
• Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
• Room Amenities: All room amenities and linen will be taken out of every room on departure and replaced. Literature including magazines and books have been removed from rooms.

In order to continue providing a safe environment for all of our guests, some modifications have been made to our services and facilities:

• Gym: Open 24h
• Swimming Pool and Steam Room: Open daily from 6am to 11pm
• Treatment Room: Treatments are available throughout the day but need to be pre-booked with our team
• Executive Lounge: Open daily from 7am to 11pm
• Restaurant and Bar: Open daily from 7am to 11pm
• Room Service: Available between 7am-10pm. External food orders will be delivered to guest rooms 24 hrs
• Meeting Rooms: Located on exclusive floor of the hotel and available for private hire for meetings up to 70 people

All of the precautions are subject to change with updated government guidance.

In order to continue providing a safe environment for all of our guests, some modifications have been made to our services and facilities:

• Lanes of London: Open daily from 7am to 11pm
• Executive Lounge: Open daily from 7am to 9:30pm
• Room Service: Available between 7am -11pm. External food orders will be delivered to guest rooms 24 hrs
• Meeting and Events: Located on exclusive floor of the hotel and available for private hire for meetings up to 70 people

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: Available
• Lounge Access: Available
• Welcome Gift: Not currently available
• Late Check-Out: Available
• Mobile Dining: Not available through Mobile App. Pick-up service is available through Guest Services
• Mobile Guest Requests: Available

Sustainability and being a force for good in our markets is embedded into our strategy at Marriott International because we understand that businesses have a large role to play in the global effort to protect the Earth. From ethical fishing practices to environmentally-friendly in-room amenities and a sustainable energy supply, at the London Marriott Hotel Park Lane, we are dedicated to doing our part in progressing towards our 2025 Serve 360 Goals. Below are a few examples of how we are achieving this:

• Fish is purchased exclusively from MSC (Marine Stewardship Council) certified suppliers
• Eco-friendly chemicals and cleaning solutions are used throughout the hotel
• Implementing sustainable housekeeping efforts such as changing bed linens every 3 days and encouraging guests to reuse bath towels
• Guests may decline housekeeping services at check-in, in exchange for Marriott Bonvoy™ points
• Culinary menus are cleverly designed to eliminate waste with produce sourced locally
• Oil from our fryers is recycled through Olleco, a national cooking oil collection service
• A range of 100% sustainable dry amenities are available in every guest room
• Housekeeping collateral, tissue paper and toilet rolls are recycled where possible
• Lost property items are donated to the British Heart Foundation, in partnership with the Marriott Business Council