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Sheraton Orlando Lake Buena Vista Resort

  • WHAT TO EXPECT

Welcome to Sheraton Orlando Lake Buena Vista Resort

Thank you for selecting us for your upcoming stay. We are excited to have you. Take a moment to see what's in store for you during your time on property. Plan and reserve activities now to get the most of your trip!

PREPARE FOR YOUR STAY

Start planning now to maximize your stay once you arrive.

Sunset horizon over the water

Membership Takes You Farther.

For Far Less.

As a Marriott Bonvoy® member, your upcoming stay will be even more memorable. Download our app to access easy contactless check-in, Mobile Chat, and more. During your stay, enjoy complimentary WiFi, plus earn points you can redeem for free nights and unrivaled experiences.

MEMORABLE HOTEL EXPERIENCES

Your experience starts here. Carefully curated experiences you can enjoy without leaving the steps of the property. 

PREMIUM DINING

Enjoy our distinct on-site restaurant and lounge options during your stay.

PLAN YOUR DAY

Get the most out of your stay by exploring all the area has to offer.

Cooking class pizza making demonstration

Marriott Bonvoy Tours & Activities

Explore the best the area has to offer and make your stay more memorable with Marriott Bonvoy Tours & Activities. Find recommended things to do and earn Marriott Bonvoy points.

Taking Care of You. Times like these remind us of the tremendous importance of travel. We are committed to providing you with a safe environment that aligns with expert protocols working to defeat COVID-19.

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel, unless required by local law.

At our hotel, the highest priority remains your health and safety along with the safety of our associates. While cleanliness and safety have always been at a high standard, we have elevated our standards to be even more rigorous.

  • Parking at our hotel is self-park only. No staff members will approach or handle your vehicle.
  • Physical distancing throughout all areas of the hotel including in elevators, public areas, fitness centers, meeting spaces, lobby, business center and work areas. Training associates on physical distancing in interactions with guests and with each other. Signage posted throughout the hotel as reminders for everyone.
  • Our main restaurant and bar areas remain closed to avoid groups gathering in one location. We provide food and beverage offerings in a quick service or "grab and go" format; providing rigorous food and beverage staff training, self- and independent audits in accordance with food safety standards, and the use of personal protective equipment.
  • Our spa is open based on appointment only.
  • Training: Partnering with industry experts, such as Ecolab®, to ensure we have training on hygiene and infection prevention expertise. Training hotel staff on cleaning and sanitizing procedures developed by our robust cleaning and sanitizing program that includes best practices from in-house and outside experts, such as Ecolab.
  • Removal of all high-touch materials from every room - like pens, paper, and magazines. Increasing the frequency of cleaning throughout all public areas of the hotel, meeting spaces, guestrooms, and work areas with a focus on high-touch areas and hard surfaces. These include, but are not limited to: Elevator buttons and doors, guestroom doors (both sides), handle, latch, peephole light switches, thermostat, TV remote control, telephones, do-not-disturb sign, closet door, iron, ironing board, hangers, luggage rack, window sills, window, curtain rods headboard, nightstand, inside drawers, Bibles, knobs, and handles.
  • Making hand sanitizer available throughout the hotel at dispensing stations in public spaces, and available to all of our staff.
  • Housekeeping services will be made available upon request from our guests. No hotel employee will enter your room without your knowledge.
  • Hotel associates use of PPE such as face coverings as well as daily temperature checks on arrival to the hotel, and increased personal hygiene protocols including frequency of hand washing and wearing of gloves.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

Fitness Center: Open daily
Spa: Open based on appointment only
Restaurants/Food and Beverage Service: quick service outlet is available for "grab-and-go" items, but main dining and bar areas remain closed.
Shuttle: no shuttle service available

  • All dining outlet options are available.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

  • Welcome Gift: Marriott Points based on eligibility
  • Late Check-Out: Yes, based on hotel availability at time of request
  • Mobile Check-In/Check-Out: Available via Marriott App
  • Mobile Key: Not available at this time
  • Mobile Dining: Not available at this time
  • Mobile Guest Requests: Connect with us via the Marriott App to make your requests

 

Need Help?

Contact us for additional hotel concierge recommendations. We look forward to seeing you soon!

Sheraton Orlando Lake Buena Vista Resort