WHAT TO EXPECT

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you’re in public areas of the hotel. We do appreciate your support and understanding.

Signages throughout our hotel to remind guests to maintain social distancing and configuration of seating in our restaurants and meeting rooms in compliance with local and state mandates. Mobile check-in, service requests, and room service orders delivered right to your door via the Marriott Bonvoy™ mobile app.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

• Enhanced Public Space Cleaning: Increasing the frequency of cleaning and disinfecting, particularly in areas with high traffic including restrooms, elevators, lobby and F&B outlets.
• Providing Hand Sanitizing Stations in public area and meeting rooms.
• Personal Protective Equipment (PPE): Staff members wear PPE (e.g., face coverings, gloves, etc.) based on the type of activity they are performing, following the directions given by the local authorities. Guests are encouraged to wear personal face coverings.
• Electrostatic Spraying: Utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
• Room Amenities: Literatures including magazines, books have been removed from rooms. Disinfectant wipe is available in the room for every arriving guest as well as upon request.
• Housekeeping Service: Every guest room is thoroughly cleaned and disinfected prior to arrival. If guest wish to receive less or additional housekeeping service, our At Your Service team will be happy to schedule it according to guests' preferences.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

• Fitness Center: 6:30am - 11pm (24-hour access for in-house guests)
• Spa: 11am -7pm. Reservation required.
• Swimming pool: 7am - 7:30pm. Guests must rinse off at the outdoor shower before & after entering the pool. 
• Kids Club: 9am - 6pm
• Business Center: 6.30am - 11pm (24-hour access for in-house guests)

Our restaurant team abides state and local guidelines, including the use of face masks and gloves and temperature checks upon entry into workplace. Temperature check will also be performed for all guests entering restaurants and meeting rooms. It is strongly recommend to make an advance booking to use of contactless payments or credit/debit card payments to minimize risks. All of our venues spaces have been adapted to comply with the local law and currently are limited to 75% total capacity and 1 meter between tables.

• Zest Restaurant: 6am -11pm View Menu: bit.ly/3PcGhLl
• Borneo Baking Company (BBCo): 6:30am - 10pm View Menu: bit.ly/37CGyq0
• Room Service: 24 hours View Menu: bit.ly/3yvUOfc
• Matahari Pool Terrace: 9am - 9pm View Menu: bit.ly/3N6hTJv
• Lush Bar: 4pm - 12am View Menu:bit.ly/3L7Z8nw

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
• Mobile Key. Forgo the front desk altogether and go straight to your guest room.
• Mobile Dining. Order your private, in-room dining through the app.
• Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: Available in Zest Restaurant.
• Welcome Gift: Available, as per standard.
• Late Check-Out: Available, as per standard.
• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
• Mobile Guest Requests: Connect with us via the app to request items you would like to deliver to your guest room.

With the constant developments in travel guidelines, we encourage you to obtain information from your government and airline for the latest travel advice. For more information and updates regarding travel guidelines to Malaysia, please refer to: http://www.motac.gov.my/en/announcement/guidelines-entry-and-quarantine-process-person-under-surveillance-pus-letter-of-undertaking-and-indemnity-pus-arriving-from-abroad