WHAT TO EXPECT

Throughout our hotel we aim to make your experience as contactless as possible and encourage payment by credit card and QR code.

Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates, and partitions installed at the queing area by the front desks.

To help our geusts maintain proper physical distancing signage is present directing guests where to stand when queuing or in the elevator and advising of the capacity limits for hotel elevators and the fitness center.

Mobile check-in service requests, and room service orders delivered right to your door via the Marriott Bonvoy™ mobile app.

Hand sanitiser stations are available in high-traffic areas.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning:
We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms and elevators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE):
Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. All vendors and employees entering the building receive temperature checks.

Room Amenities:
Disinfectant wipes provided in rooms.
Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you’d like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Fitness Center: Open 24 hours

Executive Lounge: Open 6:30a.m. - 11:00p.m.

6:30a.m. - 11:00p.m.

＜Day Long Snacks＞Soft Drinks, coffee, tea and light snacks

6:30a.m. - 10.30a.m.

＜Light Meal＞Fruits / Yogurt / Soft Drinks

10:30a.m. - 4:00p.m.

＜Tea Time＞Pastries / Fruits / Soft Drinks

5:00p.m. - 7:30p.m.

＜Evening Snacks＞Appetizers

5:00p.m. - 9:30p.m.

＜Drinks Time＞Alcoholic Drinks

10:00p.m. - 11:00p.m.

＜Night Snacks＞Instant Noodles

In Room Massage:

Open 8:00p.m. - 11:00p.m.

We appreciate your continual cooperation in the use of alcohol-based disinfectants and wearing of mask.

Parking: 

Number of parking spaces: Total of 52cars, including flat area and mechanical parking.

*Due to limited number of spaces available, reservation in advance is highly recommend. 

March 13, 2023 update】

Thank you very much for using Courtyard by Marriott Shin-Osaka Station. 

For the time being, we will be open as follows.

We appreciate your patience and understanding as we work through this challenging time.

We formally request your continual cooperation regarding the use of alcohol-based disinfectants and body temperature checks when you visit our premises. 

Restaurants & bar received infection prevention certification gold stickers.

*We will operate in accordance with the COVID-19 measures of Osaka Prefecture.

■Dining & Bar LAVAROCK

[Breakfast] 6:00a.m. - 11:00a.m. *Breakfast buffet is until 10:00a.m.

[Lunch] 11:30a.m. - 3:00p.m. (Last Order 2:30p.m.)

[Dinner]

(Until 3/15) Thu - Sat 5：00p.m. - 10：00p.m.*Closed for dinner from Sun. to Wed.

Last order/ Course 8：00 p.m., A La Carte 9：00 p.m., Drinks 9：30 p.m. 

(From 3/16) Tue - Sun 5：00 p.m. - 9：00 p.m. *Closed for dinner on Mon.　  

Last order/ Course &A La Carte 8：00 p.m., drinks 8：30 p.m.  

*Closed from 3:00p.m. to 5:00p.m.

■Teppanyaki IKKA-ICHIYO

[Lunch] 11:00a.m. - 3:00p.m. (2:00p.m. Last order) *Reservation is required by 3: 00p.m. of the day before.

[Dinner] 5:00p.m. - 10:00p.m. (9:00p.m. Last order)

■Bar19

Weekdays 5:00p.m. - 11:00p.m.

On Saturdays, Sundays, & National Holidays 2:00p.m. - 11:00p.m.

Last order for all days/ Food 10：00p.m., Drinks 10：30p.m.

■In Room Dining　

[Breakfast] 6:30a.m. - 11:00a.m.

*Lunch and Dinner are not available.

■Takeaway Service*To order takeaway menu just call Service Center & Self pick up at Dining & Bar LAVAROCK.

[Breakfast] 8:30a.m. - 9:15a.m.

[Lunch] 11:30a.m. - 2:00p.m. *Weekdays only

*Dinner is not available.

※Please be aware that the above schedule may change without prior notice.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
• Mobile Key: Forgo the front desk altogether and go straight to your guest room.
• Mobile Dining: Order your private, in-room dining through the app.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: Available in Dining & Bar LAVAROCK eat-in or pick-up breakfast box. Self-service buffet not available.
• Lounge Access: Available
• Welcome Gift: Available, as per standard.
• Late Check-Out: Available, as per Standard.
• Mobile Check-In/Check-Out: Available, ID to be presented at Front Desk on arrival.
• Mobile Dining: Not available through Mobile App. Pick-up and Delivery service is available through Services center.
• Mobile Guest Requests: Available via Mobile Chat.

Our hotel offers meeting & event spaces that have in place precautions to reduce the risk of the spread of COVID-19.

These include:

• We have adjusted our room and seating configurations to ensure all current government social distance guidelines can be maintained at all times.
• Where required partations will be marked to help stop spread by airborn infections.
• Increase circulation of outdoor air as much as possible,by opening windows and doors.
• We formally request your continual cooperation in the use of alcohol-based disinfectants.
• Physical distancing should be maintained at all times.
• Any one who is not of good health or with fever should be asked to refrain from attending.