WHAT TO EXPECT

• We welcome our customers with more hospitality than before so that they can spend a memorable time.
• Frequent cleaning and disinfecting, with a special focus on high touch areas like elevator buttons and escalator handrails.
• Frequent hand washing and disinfecting of work areas.
• More hand sanitizing stations at the entrance, near the front desk, elevator banks and fitness and meeting spaces.
• Mobile technology such as mobile requests for additional services for less contact.
• Air purifier at the guest rooms, restaurants, and meeting spaces.
• All associates wear a face mask when on duty.
• Implementation of body temperature measurement
• Installation of protective acrylic boards for the purpose of preventing splash
• We installed acrylic boards at the counter.
• We provide acrylic boards at meeting spaces on request.
• Space sterilization is performed in guest rooms, restaurants and meeting spaces after check-out or after business hours. The shuttle bus constantly disinfects the space to maintain a clean space.

• Deep cleaning each guestroom between stays.
• Hospital-grade disinfectants on door handles, tables and nightstands, furniture knobs and handles, light switches, drapery pull handles, telephone and keypad, remote control, alarm clock, television, safety latch and peephole, trash receptacle, faucet handles, toilet and shower handles.
• Using touch pens for the elevator buttons by associates.
• Disinfecting room keys after each use.
• Providing individual packing rental equipment with disinfection.
• Mandatory of Wearing face mask and gloves for associates during cleaning guest rooms and attendance.
   

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you’d like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

• Follow local government ordinances and health authorities' guidance.
• Fitness Club （Pool and Gym area Only）
  *Opening time
   ◆Pool area 10:00 AM - 9:00 PM
   ◆Gym area 10:00 PM - 9:00 AM
  
  *Advance reservation is required after check-in.
  *The usage of the fitness clublimited to 60 minutes.
  *Not available for under 18.
  *Not available for rental items.
• Fitness equipment wiped down after use.
• Rigorous cleaning protocols to address a broad spectrum of viruses, including COVID-19, and additional steps, such as re-positioning fitness equipment to accommodate social distancing, as needed.
• Chemicals in all swimming pools, and spas are to be kept at the proper levels, and disinfectant levels to always meet local authorities' guidelines and codes.
• Free Shuttle Bus（JR Osaka stationーHotel) is Operates only on sat,sun and holidays.
• Executive Club Lounge Access is available from 3:00 PM - 9:00 PM（Last order 8:30 PM).
  ・Tea time 3:00 PM - 5:00 PM
  ・Cocktail time 6:00 PM - 8:00 PM
  *Alcohol beverage is available from 6:00 PM - 8:30 PM.
  *The usage of Exective Club Lounge has been limited to 50 minutes.
  *Children 12 years old or under are welcome to use Executive Club Lounge until 6:00 PM.
• Service of in-dining room is available from 11:30 AM - 9:00 PM（Last order Food 8:30 PM/Beverage 9:00 PM).
• Smoking room: Closed.
• Some laundry service is temporarily suspended.

• Temperature screening is practiced at all restaurants, bar and lounge.
• Modifying furniture and capacity to allow for more distancing.
• Buffet utensils washed, rinsed and sanitized every 30 minutes.
• Wet towels individually wrapped and antibacterial wipes offered instead.
• Disinfecting menu, tables, and chairs before open and after use.
• Providing the electricized menu used by mobile phone.
• Providing a tray to hold cash or credit cards during payment procedures to provide contactless service
   

Business Hours:
*Operation hours are subject to change.

Restaurant Amadeus：
　Breakfast: 7:00 AM - 10:30 AM
　Lunch: 11:30 AM - 3:00 PM（Last order 2:30 PM）
　Tea time: 3:00 PM - 4:00 PM 
　Dinner:5:00 PM - 9:00 PM
　 Available from Satureday and Sunday and public holidays.

Japanese Restaurant Hanano:
　Lunch: 11:30 AM - 3:00 PM（Last order 2:30 PM)
　Dinner: 5:00 PM - 9:00 PM（Last order Food 8:00 PM／Beverage 8:30 PM)
 

*Tempura Counter
 Available from Thursday to  Sundays and public holidays.
*Sushi Counter is temporary closed.
 

Chinese Restaurant Imperial Palace:
　Lunch: 11:30 AM - 3:00 PM（Last order 2:30 PM)
　Dinner: 5:00 PM - 9:00 PM（Last order Food 8:00 PM／Beverage 8:30 PM)
 

Lobby Lounge :
　11:00 AM - 6:00 PM（Last order 5:45 PM)
 

Executive Bar Blue Bar:
5:00 PM - 11:00 PM（Last order Food 8:30 PM／Beverage 10:30 PM)
*Available from Thursday to Sunday.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
• Mobile Key. Forgo the front desk altogether and go straight to your guest room.
• Mobile Dining. Order your private, in-room dining through the app.
• Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Lounge Access: For Platinum, Titanium, and Ambassador elite member
• Welcome Gift: provided from Gold Elite status
• Late Check-Out: upon availability
• Mobile Check-In: Let us know via the app when you are planning to arrive, and we will send you a notification as soon as your room is ready.
• Mobile Key: Not Available
• Mobile Dining: Not Available
• Mobile Guest Requests: Connect with us via the app to request items to be delivered to your room.