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Sheraton Philadelphia University City Hotel

  • WHAT TO EXPECT

Welcome to Sheraton Philadelphia University City Hotel

Thank you for Sheraton Philadelphia University City Hotel for your upcoming stay. We are excited to have you. Take a moment to see what's in store for you during your time on property. Plan and reserve activities now to get the most of your trip!

Commitment To Clean

PREPARE FOR YOUR STAY

Start planning now to maximize your stay once you arrive.

MEMORABLE HOTEL EXPERIENCES

Your Philadelphia experience starts here. Carefully curated experiences you can enjoy without leaving the steps of the hotel. 

PREMIUM DINING

Enjoy our distinct on-site restaurant and lounge options during your stay.

PLAN YOUR DAY

Get the most out of your stay by exploring all Philadelphia has to offer.

Taking Care of You. Times like these remind us of the tremendous importance of travel. We are committed to providing you with a safe environment that aligns with expert protocols working to defeat COVID-19.

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel, unless required by local law.

  • Face masks must be worn by all employees and guests who enter the building or are present in public spaces.
  • 6ft guidelines enforced by associates and guests.
  • High touchpoint areas are sanitized hourly including the lobby, elevators and vending machines.
  • Acrylic safety shields have been put in place at the front desk.
  • Ecolab Foam Hand sanitizer dispensers strategically placed in high-traffic areas.
  • Remote control sleeves made from recyclable material are utilized in each guest room. These will be changed after every guest departure.
  • CDC approved cleansers are being utilized on all surfaces throughout hotel, including guestrooms.
  • All state and local guidance for travelers communicated through signage.
  • Additional staff training on all enhanced procedures per CDC guidelines regularly conducted.
  • Fitness Center has been closed indefinitely following state and local guidelines.
  • Pool will remain closed until 2021.
  • Restaurant open for take-out only.
  • Club Lounge currently closed.
  • Mobile Key (for contactless check-in) available through the Marriott Bonvoy App.
  • On-site parking available.
  • On-site laundry available.

We take hygiene and cleanliness standards very seriously. Face coverings are required in all indoor public areas. You'll also notice several enhancements to our cleaning practices throughout public spaces and guest rooms. These include:

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, especially in high-traffic areas like restrooms, elevators, and escalators and provided more hand sanitizing stations.
  • Social Distancing Practices: You will see signage throughout the hotel promoting physical distancing and encouraging guests to stand at least 6 feet apart.
  • Personal Protective Equipment (PPE): Associates will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing. All Guests and Associates are required to wear face coverings while in the Lobby, elevator, and all shared spaces.
  • Guest Room: Every guest room is thoroughly cleaned and disinfected between each guest. You can contact us via Mobile Chat or Request in the Marriott Bonvoy app or stop by the front desk. All housekeeping will be conducted while you are away from the room. Remote control sleeves made from recyclable material are utilized in each guest room. These will be changed after every guest departure. CDC approved cleansers are being utilized on all surfaces throughout hotel including guestrooms

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

  • Restaurant: Currently open for takeout only following state and local guidelines.
  • Fitness Center: Has been closed indefinitely following state and local guidelines.
  • Pool: Will remain closed until 2021.
  • Club Lounge: Has been closed indefinitely following state and local guidelines.
  • Self-Parking: Available.
  • On-Site Laundry: Available.
  • Restaurant: Currently open for takeout only following state and local guidelines.
  • Club Lounge: Closed temporarily following state and local guidelines.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

  • Breakfast: Takeout Only
  • Lounge Access: Closed
  • Late Check-Out: Subject to Availability
  • Mobile Check-In/Check-Out: Available for Bonvoy Members
  • Mobile Key: Available for Bonvoy Members
  • Mobile Dining: Not Available
  • Mobile Guest Requests: Available for Bonvoy Members

 

Need Help?

Contact Sheraton Philadelphia University City Hotel for additional hotel concierge recommendations. We look forward to seeing you soon!

+1 215-387-8000
3549 Chestnut Street, Philadelphia, Pennsylvania, USA, 19104