WHAT TO EXPECT

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, being respectful of personal choices with regards to social distancing and the wearing of face coverings. We do appreciate your support and understanding.

• Signage throughout our hotel might be placed to remind guests of current restrictions.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our hotel and in guest rooms. We are committed to providing you with a clean, hygienic and comfortable environment during your time with us.

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators.

As part of our housekeeping operations, we have a comprehensive set of cleaning protocols that are designed to address a broad spectrum of viruses, including COVID-19, and include everything from handwashing hygiene and cleaning product specifications to guest room and common area cleaning procedures. Amongst these measures you will find the increased frequency of disinfecting our rooms and public areas (restaurants and spa), the disinfection of the most used surfaces, such as elevator buttons, banisters or door-handles. Furthermore, you will find hand sterilizers to disinfect your hands installed throughout the hotel.

Your room will be cleaned every day. Should you wish no cleaning at all during your stay or only in regular intervals (e.g. every 2nd or 3rd day) please let us know at check-in. Each room will be cleaned and thoroughly disinfected after each stay. 

We are committed to making the amenities and services at our hotel available to you while complying with local regulations.

Exterior pools and Castillo Hotel Son Vida Spa with gym are open and ready to welcome you. Please bear in mind that our associates might wear a face mask during your treatment.

Hours of operation depend on seasonality and are subject to change. We update frequently the relevant pages on our website, where you may find current hours of operation for all venues and hotel facilities.

Our nearby golf courses Arabella Golf Courses are open. Health and safety measures may apply for guests wishing to use these facilities. 

All our restaurants and bars are open. Reservations are highly recommended.

Hours of operation depend on seasonality and are subject to change. We update frequently the relevant pages on our website, where you may find current hours of operation for all food and beverage facilities.

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Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
• Mobile Key: Forgo the front desk altogether and go straight to your guest room.
• Mobile Dining: Order your private, in-room dining through the app.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: Available.
• Welcome Gift: As per brand standards.
• Late Check-Out: Upon request and availability.
• Mobile Check-In/Check-Out: Available.

The island of Mallorca impresses visitors with its extravagant beauty. Guests are greeted by majestic mountain ranges, exotic beaches, charming stone villages and romantically meandering paths through olive and orange groves. The long list of curated experiences and engaging activities available at Castillo Hotel Son Vida and the island of Mallorca, guarantee an authentic and memorable stay.

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