WHAT TO EXPECT

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you’re in public areas of the hotel. We do appreciate your support and understanding.

Connect with us through Marriott Bonvoy App: mobile check-in and check-out, chat with us for preferences and requests, information about open facilities and cleanliness reassurance.

Social distancing signage throughout the hotel to remind guests to maintain social distancing protocols, occupancy limits and seating capacities reductions in our restaurants in compliance with local government regulations.

• Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, lobby, restaurants, elevators, and escalators as well as provided hand sanitizing stations in high traffic areas.
• Personal Protective Equipment (PPE): Staff members will wear PPE (e.g. face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.
• Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with disinfectants, to support our already rigorous cleanliness protocols.

Room Amenities:

• Enhanced cleaning between guest stays.
• Deep cleaning and disinfection of all furniture, fixtures, and surfaces.
• Deeper cleaning of high-touch items (handles, knobs, pulls, electronic and temperature controls).
• Reduced non-essential high-touch items (magazine or books, etc.).
• Frequent Air Condition vent and filter cleaning and disinfection.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you’d like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

Fitness Center/ Swimming Pool:

• Social distancing signage, signage encouraging guests to self-wipe down equipment
• Limited capacity to allow social distancing with 2-meter space between fitness equipment & sun loungers
• Hand sanitizer stations and disinfectant wipes are available
• Face masks are available upon guests' request
• Associates wears personal protective equipment
• Day beds, gym equipment & interior furnishings are sanitized at least every 2 hours
• Spa: not available at the moment

• Social distancing signage, hand sanitizer stations, sneeze guards, digital menu via QR code are available
• Disposable gloves are available for each guest to use when handling serving utensils at the buffet restaurant
• Tables and chairs are cleaned with disinfectant between each guest's use. Face masks are available upon guests' request, associates wearing personal protective equipment
• In room dining options with contactless delivery
• The Lounge Dine on local and international comfort food at The Lounge, in the hotel lobby.
  Opening hours: from 7:00 am until late.
  
  Saigon Café
  Treat yourself to extensive buffets and tempting à la carte menus at Saigon Café, our all-day dining restaurant on level 1.
  Opening hours: please contact Front Desk.
  
  Li Bai
  Enjoy authentic dim sum lunch buffet, a-la-carte menu and Chef's recommended menus at our Chinese restaurant on level 2.
  Opening hours:
  Monday - Saturday: 11:00 am - 2:30 pm | 6:00 pm - 10:00 pm
  Sunday: 10:00 am - 2:30 pm | 6:00 pm - 10:00 pm
  
  Room Service
  Available 24/7.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
• Mobile Key. Forgo the front desk altogether and go straight to your guest room.
• Mobile Dining. Order your private, in-room dining through the app.
• Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: Breakfast is offered at Sheraton Club lounge for Elite members (Platinum and above) with Social distancing required, Hand Sanitizers are available for guests, all associates wear face masks.
• Lounge Access: Sheraton Club lounge is open and Elite members (Platinum and above) can enjoy Club lounge benefits with Social distancing required, Hand Sanitizers are available for guests, all associates wear face masks.
• Welcome Gift: Available for Platinum members and above as per standards.
• Late Check-Out: Until 14:00 for Gold & 16:00 complimentary for Platinum and above.
• Mobile Check-In/Check-Out: All guests who have Marriott Bonvoy accounts can access mobile check in and check out. Self-swiping credit card service is available.
• Mobile Key: Not available at the moment.
• Mobile Dining: Not available at the moment.
• Mobile Guest Requests: Mobile guest requests are available to all guests.

For the Health and Safety of our Associates & Customers, the following precautions may be in place during your event:

• Social distancing measure which may include one-way system, space capacity limits in public areas (e.g. restrooms, lifts).
• Hand sanitizer stations in public areas, event spaces and face coverings available on request for all guests.
• Single use cutlery, cups, water bottles/cans, function rooms linen-less table setup.
• Enhanced Cleaning Protocols including but not limited to: disinfect all equipment setup before/after meeting, routine cleaning throughout day of high-touch areas.
• Food can be pre-boxed/pre-packed with no self-service buffets.
• Staggered arrivals, departures and breaks. Queuing may be required.

Our dedicated event planner will work with event organizers on the implementation of protocols and procedures specific of your event. All of the precautions are subject to change with updated government guidance.