WHAT TO EXPECT

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel, unless required by local law.

• Signage is placed throughout our hotel to remind guests to maintain social distancing, and partitions are installed at front desks. Lobby furniture has been rearranged in order to provide for social distancing, and additional barriers are utilized in areas where seating could not be rearranged.

• Mobile check-in, mobile key, and mobile service requests allow for you to have as little contact as you wish as you check-in and stay at the hotel. To enhance the ability to limit contact, room service orders are delivered right to your door with no contact.

• We are now accepting cash transactions in addition to credit or debit.
  
  
• Valet parking service is available. Please see Parking section below for details.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

• Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations. Additionally, a UV disinfecting box is available for guest use for small items.  
  
  
• Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.  

Room Amenities:

• Water and coffee are available in rooms. Coffee makers are sanitized between guest stays. Free bottled water will also be available at the Front Desk as needed.  
• Sanitizing wipes are being provided upon request as part of our Commitment to Clean. Please refrain from flushing these down the toilet as they will clog the drains. They should be disposed of in the trash.
• All remote controls are cleaned between stays, and a new remote control cover is placed over these. 

Every guest room is thoroughly cleaned and disinfected between each guest.  We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

• Room Service: Food service will be available through Chef's Market, our in-room dining service. We will operate from 6:30 AM - 11 PM daily.  The menu for Chef's Market will be provided at check in and is also available on our website. Please call "At Your Service" from your guest room phone to order. Food will be delivered to your door with no contact required with our team. For additional dining options, please visit the Food & Beverage section of this page.
• Fitness Center: Please note that the fitness center will be operating with less equipment and reduced capacity in order to accommodate social distancing. Additionally, please note that yoga mats, bands and other similar equipment will not currently be available. Hours of operation will be all day except from 10AM - 11AM and 9PM - 10PM when the facility is closed for electrostatic spraying. Masks are required within the fitness center except when you are actively exercising on a machine.
• Dry Cleaning: Dry cleaning and laundry service is available, but items can only be picked up on Monday and Thursday for cleaning will be returned the next day after drop off versus the same day due to changes at our vendor's facility.
• Executive Lounge: Platinum, Titanium and Ambassador Elite guests are invited to use our Executive Lounge located on the 14th floor. Lounge hours are Sunday evening through Friday morning, excluding Federal Holidays. Platinum, Titanium and Ambassador Elite guests staying on the weekend or over Federal Holidays when the lounge is closed will receive 750 Bonvoy points per day that the lounge is closed during their stay.
• FedEx: Open Monday through Friday from 9AM - 5PM. For business or package services during other times, please see the Front Desk for assistance.

• We are currently offering food and beverage service every day through Chef's Market, our in-room dining option. View menu
• 1331 Bar & Lounge is open every day in the evening. Join us for garden-to-glass cocktails and small bites in a stylish atmosphere.
• Avenue Grill is open every day for breakfast only.
• The Executive Lounge is open. Platinum, Titanium and Ambassador Elite guests are invited to use our Executive Lounge located on the 14th floor. Lounge hours are Sunday evening through Friday morning, excluding Federal Holidays. Platinum, Titanium and Ambassador Elite guests staying on the weekend or over Federal Holidays when the lounge is closed will receive 750 Bonvoy points per day that the lounge is closed during their stay. 
• The Market (lobby gift shop) is open every day in the lobby. Snacks and non-alcoholic beverages can also be purchased at the Front Desk 24 hours daily.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
• Mobile Key: Forgo the front desk altogether and go straight to your guest room.
• Mobile Dining: Order your private, in-room dining through the app.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast:. Free breakfast is currently not offered.
• Lounge Access: The lounge is currently closed. Due to the closure, Platinum, Titanium and Ambassador Elite guests will receive a choice of either 750 daily bonus points or daily breakfast for two in Avenue Grill (up to $60). 
• Welcome Gift: The property continues to provide a Welcome Gift of Bonvoy points.
• Late Check-Out: Late check out requests are honored upon most requests. Occupancy of some suites and specialty rooms may not allow for all requests to be honored.
• Mobile Check-In/Check-Out: Currently offered
• Mobile Key: Currently offered
• Mobile Dining: Currently offered
• Mobile Guest Requests: The hotel is responding and answering mobile guest requests.