WHAT TO EXPECT

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Unless it is required by local law or order, fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel. We ask that all unvaccinated guests continue to wear face coverings and practice social distancing when they are in public spaces inside the hotel.

In accordance with Québec provincial law, all guests are required to wear face coverings in all public areas at all times.

Signage throughout the hotel to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurant in compliance with local mandates.

Partitions installed at front desks and food and beverage outlets where required.

Multiple services available to guests to maintain social distancing through the Marriott Bonvoy™ mobile app:

• Mobile Check-in/Check-out
• Mobile Key
• Mobile Dining (room service) - Service temporarily suspended (COVID-19)
• Mobile services (guest service requests)

Self-Parking indoor/outdoor available at no cost.

Daily Housekeeping (upon request). Though we continue to offer full housekeeping services, our Front Desk staff will establish the guest's required level of in-stay housekeeping needs upon check-in and schedule accordingly.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

• Personal Protective Equipment (PPE): Staff members will wear PPE (face coverings such as masks and visors) based on the activities they are performing.
• Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly high traffic public areas including restrooms, elevators, as well as provided more hand sanitizing stations.
• Electrostatic Spraying: Compliant with Marriott's new cleanliness standards, we are utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
• Disinfecting Wipes: Surface disinfecting wipes are available in the guest room upon arrival and upon request during the guest stay.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

• Fitness Center: Open. Certain equipment is closed to maintain distancing protocols. Registration is required through the Front Desk.
• Pool: Open. Maximum capacity of 10 people or 2 families. Registration are required through the Front Desk.
• Spa: Éveil des Sens: Partial re-opening for all massage therapy services, from Tuesday to Saturday.
• Sheraton Club Lounge: Open, face masks required for entry. No buffet available.

• Restaurant: ZIBO!: Open for Lunch and Dinner. Certain distancing and capacity restrictions are still in effect. Breakfast service to re-open in late June.
• Room Service: Available for Lunch and Dinner. Breakfast service to re-open in late June.
• Sheraton Club Lounge: Buffet service not available. Food options are Grab & Go only.
• Lobby Bar: Barsa; Closed due to local government restriction.
• Mobile Dining: Service temporarily suspended (COVID-19).

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
• Mobile Key: Forgo the front desk altogether and go straight to your guest room
• Mobile Dining: Order your private, in-room dining through the app.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: Buffet breakfast discontinued in Sheraton Club Lounge due to local protocols. Breakfast provided to members with Club Access as Grab & Go bags of pre-packaged food items, delivered to rooms.
• Lounge Access: Sheraton Club Lounge is open. Lounge access provided to Platinum, Titanium and Ambassador levels.
• Welcome Gift: Points only. Local amenity discontinued due to vendor operations.
• Late Check-Out: Available. Gold until 2pm (upon availability). Platinum, Titanium and Ambassador until 4pm.
• Mobile Check-In/Check-Out: Available to all members.
• Mobile Key: Available to all members as of September 2020.
• Mobile Dining: Service temporarily suspended (COVID-19).
• Mobile Guest Requests: Available to all members.

For more information on the Cleanliness and Safety protocols of the Saint-Hyacinthe Convention Centre, please click on the link.

CONVENTION CENTRE