WHAT TO EXPECT

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

• Fitness Center: Open.  
• Indoor Pool: Open.  
• Pantry: Open
• Valet Service: Not available at this time
• Airport Transportation: Complimentary shuttle runs on a 30 minute rotation from 6AM - 12:00AM.  Pick ups at the airport between 12AM and 6AM can be arranged by calling the hotel at 416-675-6100.

Restaurant: Olio Grill open daily. For the latest updates and hours, please visit www.olio.ca.

Pantry: Our pantry is open for grab & go snacks and beverages.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
• Mobile Key: Forgo the front desk altogether and go straight to your guest room.
• Mobile Dining: Order your private, in-room dining through the app.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: Bonvoy Platinum Elite, Titanium Elite and Ambassador Elite receive a complimentary breakfast.
• Lounge Access: Closed.
• Welcome Gift: Platinum Elite, Titanium Elite and Ambassador Elite will be offered a welcome gift of 500 Bonvoy points.
• Late Check-Out: Silver Elite: Based on availability. Gold Elite: Get a check out time as late as 2pm (based on availability). Platinum Elite,/Titanium Elite/Ambassador Elite : Guaranteed 4pm late checkout.
• Mobile Check-In/Check-Out: Available for all Bonvoy Elite Members through the Bonvoy app.
• Mobile Key: Available for all Bonvoy Elite Members through the Bonvoy app.
• Mobile Dining: Not available at this time.
• Mobile Guest Requests: Available for all Bonvoy Elite Members through the Bonvoy app.

As of February 17th, 2022, indoor gatherings for meetings and events are permitted at 100% capacity.  Please reach out to us to find out more. 

Until March 1, 2022, the Government of Ontario requires valid identification and proof of full vaccination against COVID-19 to enter our meeting spaces. 

At the Sheraton Toronto Airport Hotel & Conference Centre, a high standard of cleanliness is in our DNA. Our team has redefined all of our meeting space guidelines to align with expert protocols for working to defeat COVID-19. When the time is right, we're here and ready to welcome you back to a safe environment to gather, stay connected and be productive.

COMMITMENT TO CLEAN

• Enhanced cleaning schedule with focus on high contact surfaces in meeting space, public areas & guest rooms.
• Additional hand sanitizers throughout the event space, foyer areas and entrances.
• All shared equipment and meeting amenities to be sanitized before and after each use.

TOGETHER, APART.

• Exclusive space in low traffic areas, keeping your group together while distanced from other events & guests.
• Clearly marked meeting entrances / exits and one-way directional signage and distancing markers and signage for guests.
• Updated meeting space capacity adhering to public health's physical distancing guidelines.
• Minimized table settings disinfected between each use.
• Separate registration areas: options for signage and physical barriers.

SERVING SAFELY

• Reinvented Meeting Packages with boxed meal and break options for cold & hot menu items.
• Pre-packaged, grab and go or plated meals.
• Single-serve and pre-packaged condiments, food and beverages.
• Staggered meal and break times to ensure no group overlaps

AUDIO VISUAL

• Our onsite Audio Visual company, Encore Canada can provide live-streaming support to facilitate hybrid meetings with virtual attendees.