Sheraton Surabaya Hotel & Towers

Jalan Embong Malang 25-31, Surabaya 60261 Indonesia
+62 31 5468000

Sheraton Surabaya Hotel & Towers

Jalan Embong Malang 25-31

Surabaya, 60261 Indonesia

Phone:+62 31 5468000

Fax:+62 31 5468115

Toll-free:+62 3108071088888

Sales:+62 31 5468000

Sales fax:+62 31 5468115

Services & Amenities

Airline reservation desk

All public areas non-smoking


Beauty shop

Car Rental

Concierge Lounge Hours

Coffee/tea in-room

Buffet breakfast, fee from: 312180 IDR

Cash machine/ATM

Concierge desk

Continental breakfast, fee from: 175450 IDR

Foreign exchange, nearby

Full American breakfast, fee from: 199650 IDR

Housekeeping service daily

Laundry on-site

Limousine service

Mobility accessible rooms

Newspaper delivered to room, on request

Room service

Room service, 24-hour

Safe deposit boxes, front desk

Valet dry-cleaning

Health and Beauty Services

Miracle Aesthetic Clinic

Guest Room Information

General Room Amenities

  • Air conditioning
  • Alarm clock
  • Bottled water: Complimentary
  • Coffee maker/tea service
  • Crib/Play Yard
  • Electrical adapters
  • Individual climate control
  • Iron and ironing board
  • Mini fridge
  • Pillows: down/feather
  • Pillows: foam
  • Pull-out sofa bed
  • Rollaway bed: 650000.00 IDR Per Room Daily
  • Safe
  • Trouser press
  • Washer/dryer

Bathroom Amenities

  • Bathrobe
  • Bathroom amenities
  • Hair dryer

Room Entertainment

  • Cable channel: CNN
  • Cable channel: ESPN
  • Cable channel: HBO
  • Cable/satellite TV
  • Color TV
  • Mini Bar - fee
  • Plug In Panel

Business Amenities

  • Electrical outlet: desk level
  • Electrical outlet: dual-voltage
  • Phone feature: speakerphone
  • Two-line phone

Kitchen Amenities

  • Microwave oven
  • Pots, pans, serving dishes
  • Refrigerator
  • Silverware
  • Stove
  • Table and chairs
  • Toaster
Visit the Guest Rooms page for more information


Dining Services

Room service, 24-hour

Room service


Buffet breakfast, fee from 312180.00 IDR

Continental breakfast, fee from 175450.00 IDR

Full American breakfast, fee from 199650.00 IDR


Kafe Bromo

Get ready for a busy day in Surabaya, Indonesia with delicious breakfast from our extensive buffet. Meet with colleagues over lunch or dinner in our terrace-like setting with picturesque pool and garden views through a wall of floor-to-ceiling windows.

Open for breakfast, lunch and dinner Dress code: Smart Casual Phone: +62 31 5468000


Kawi Lounge

Relax with friends in our lobby lounge after a day of meetings or sightseeing. Comfortable seating areas beckon, while the floor-to-ceiling windows offers extraordinary views of Surabaya. Sample our creative cocktails while sharing small bites.

Dress code: Smart Casual Phone: +62 31 5468000


La Patisserie

Indulge your sweet tooth at this irresistible restaurant. Stop by our bakery for freshly prepared pastries, featuring elegant petit-fours and other favorites, along with perfectly brewed coffee drinks.

Open for breakfast, lunch and dinner Dress code: Casual Phone: +62 31 5468000


Kafe Bromo Takeaway

Our Executive Chef and the team at Kafe Bromo have curated an elegant showcase of iconic & seasonal plates and ready to bring its comforting taste of Indonesian authentic cuisine to your homes with our newly launched #AyoMakandiRumah takeaway set menus.

Open for dinner Phone: +62 31 5468000

Fitness & Recreation


Bowling (0.2 miles)

Jogging/fitness trail (0.7 miles)


Squash (4.2 miles)



Nature preserve, trail (0.4 miles)

Rock climbing (3.0 miles)


Fitness center on-site


Outdoor Pool


Indoor/outdoor connecting pool


Massage at Sheraton Fitness


(7.5 miles)

Local Attractions

Arab Quarter

Chinese Quarter

House of Sampoerna

Kali Mas Harbour

Ujung, Perak

Tanjung Perak Harbour


Jl. Jend. Basuki Rakhmat 86

Convention and Multifunction Hall Plaza Tunjungan

Adjacent to hotel

Mirota Batik Art Center

JL. Sulawesi 24

Monkasel Submarine Museum

Jl. Pemuda

Grahadi Building

Joko Dolog Buddhist Statue

Monumen Gubernur Suryo

Balai Pemuda

Visit Local Area page for more information

Airport Information

Surabaya Juanda International Airport (SUB)


Airport Phone: +62 31 2986200

Hotel direction: 12.4 miles S

This hotel does not provide shuttle service.

  • Alternate transportation: Private Car Service; fee: 460000 IDR (one way) ;on request
  • Estimated taxi fare: 150,000 IDR (one way)
Driving directions

Surabaya Juanda International Airport: Continue to Jl. Tol Waru - Juanda, Follow Jl. Tol Waru - Juanda and Jl. Raya Pantura/Jl. Tol Surabaya - Gempol/Jl. Tol Surabaya - Porong to Jl. Banyu Urip in Surabaya. Take the Banyu Urip/Ps. Kembang/Tandes exit from Jl. Raya Pantura/Jl. Tol Surabaya - Gempol/Jl. Tol Surabaya - Porong. Continue on Jl. Banyu Urip. Take Jl. Tegalsari to Jl. Basuki Rahmat/Jl. Jenderal Basuki Rachmat in Kedungdoro

Business Services

Copy service

Fax service

Fee for each additional page of outgoing fax

Full-service business center

Network/Internet printing

On-site Business Center is Staffed


Secretarial service


For more information about the physical features of our accessible rooms, common areas, or special services relating to a specific disability, please call +62 31 5468000+62 31 5468000.

Accessible Areas with Accessible Routes from Public Entrance

  • Business Center
  • Concierge desk
  • Fitness Center
  • Meeting spaces and ballrooms
  • Pool accessible
  • Pool pathway
  • Public entrance alternative
  • Public restrooms
  • Registration Desk Pathway
  • Registration desk
  • Restaurant(s)/Lounge(s)
  • Spa

Accessible Hotel Features

  • Accessible Self-parking
  • Accessible transportation with advanced notice
  • Braille and tactile signage provided for permanent rooms and spaces
  • Hotel employees will read printed/visual information to guests who are blind/low vision and provide oral directions to hotel locations
  • Self-parking facility, van-accessible spaces
  • Self-parking, accessible spaces
  • Valet parking for vehicles outfitted for drivers in wheelchairs
  • Elevators

Guest Room Accessibility

  • Accessible guest rooms with 32” wide doorways
  • Accessible route from public entrance to accessible guest rooms
  • Bathtub grab bars
  • Doors with lever handles
  • Electrical outlets, lowered
  • Hearing accessible rooms and/or kits
  • No transfer shower s available
  • Roll-in shower
  • TTY/TTD available
  • Toilet seat at wheelchair height
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