WHAT TO EXPECT

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, being respectful of personal choices with regards to social distancing and the wearing of face coverings. We do appreciate your support and understanding.

We can't wait to welcome you at W Amsterdam!

For you, to feel safe and special as always, our hotel has been working hard on going above and beyond of our normal protocols to make sure your safety and health are the priorities and guaranteed when you will visit again our hotel.

We are strongly committed to provide you with a safe environment that aligns with expert protocols for working to defeat COVID-19, redefining our cleaning and safety standards.

Public Areas:

• We have developed and defined customized flows for guest movements, identified and resolved bottle necks and defined a maximum number of people to allow for social distancing. Signage and partitions will help guide our guests and talent.
  
  
• Together with our hygiene partner Ecolab, we are constantly re-training our talent to clean surfaces with increased frequency by dedicated staff using recommended cleaning agents

Personal Hygiene:

• Hand sanitizer stations and alcohol wipes are placed throughout the public areas.
  
  

Meetings & Events:

• Operational practices are modified and food & beverage set-ups redesigned to provide a safe environment, whilst keeping the highest service level and atmosphere

Protection:

• Items such as key cards will be thoroughly disinfected before re-use.
  
  
• The contents of the Mix Bar will be disinfected after each guest's departure. The Mix Bar will be sealed after disinfection before a new guest checks-in.

Social distancing:

• The Marriott Bonvoy App can be used to check in, access your room, and order room service.

Contactless:

• We recommend paying by phone or contactless card at our Welcome Desks as well as in W Lounge, Away Spa, THE DUCHESS, MR PORTER and THE BUTCHER.

For further questions, please contact Mr. Sparkle, our hygiene manager.

CONTACT US

Public Areas:

• We have developed and defined customized flows for guest movements, identified and resolved bottle necks and defined a maximum number of people to allow for social distancing. 
  
  
• Together with our hygiene partner Ecolab, we are constantly re-training our talent to clean surfaces with increased frequency by dedicated staff using recommended cleaning agents.

Personal Hygiene:

• Hand sanitizer stations, alcohol wipes, face masks and gloves are placed throughout the public areas.

Protection:

• Items such as key cards will be thoroughly disinfected before re-use.
  
  
• The contents of the Mix Bar will be disinfected after each guest's departure.

Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.

Away Spa and FIT are open daily from 09.00 AM to 09.00 PM. 

Restaurants and Bars

W Lounge

W Lounge is the perfect Amsterdam cocktail bar for everyone who is curious about everything that is 'new and next' in the world of mixology.

Open from:

Sunday - Thursday from 11 AM until 12 midnight.

Friday & Saturday 11 AM until 1 AM.

MR PORTER

MR PORTER is open every day.

Breakfast: 07.00 AM until 10.30 AM for breakfast.

Lunch & Dinner: 12.00 PM until 1 AM.

Every Sunday, Sunday Roast is served between 12.30 PM and 04.00 PM.

THE DUCHESS

Open on Wednesday to Friday from 5 PM until 1 AM for dinner.

On Saturday and Sunday, THE DUCHESS is open from 12.30 PM until 1 AM for lunch, afternoon tea and dinner.

In-Room Dining

Scanning the QR code in your room will lead you to the menu section by clicking the ‘Getting Hungry?' button. Breakfast will be served daily between 07:00 AM and 10:30 AM via In Room Dining. THE BUTCHER Nine Streets can be delivered to your room between 12:00 PM and 11:00 PM. Outside these hours, we recommend ordering via Deliveroo or Uber Eats. Please call Whatever/Whenever by dialing 9 with any request.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.

Mobile Key: Forgo the front desk altogether and go straight to your guest room.

Mobile Dining: Order your private, in-room dining through the app.

Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: Yes, in-room breakfast and breakfast at Mr Porter.

• Welcome Gift: Personal Insider amenity available.

• Late Check-Out: Yes, still available.

• Mobile Dining: Yes

• Mobile Guest Requests: Yes