WHAT TO EXPECT

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, being respectful of personal choices with regards to social distancing and the wearing of face coverings. We do appreciate your support and understanding.

• We have placed respective signage throughout the hotel related to all local authorities' regulations and guidelines for safety and compliance. Floor and elevator stickers are clearly reminding all guests to maintain social distancing.
  
• Sanitization stations with gloves and face masks are present and provided in all public areas, restaurants and bar, beach club and exercise rooms. Hand sanitizer stations are freely available in high-traffic areas in the hotel.
  
• We encourage the use of the Marriott Bonvoy App for a seamless and contactless check-in prior to arrival. Upon arrival at the hotel, you will be required to present your ID at the reception desks and collect your room keys for your stay. Should you require any assistance from the St. Regis Butler Service team, you are welcome to contact them via the Butler Service Mobile Chat.
  
• Upon check-out, your invoice will be forwarded directly to your email address.
  
• Luggage assistance is available on request. All bags will be disinfected before being delivered to your room.
• The Remede Spa is adhering to the required social distancing regulations implemented by the local authority. Only guests with spa treatment reservations can access the wet facilities and the relaxation lounge.
• Fitness Center is following local authority guidelines of operation and require guests to wear facemasks and gloves at all times.
• Business events, weddings and social gatherings are allowed following the local government regulations, requirements and guidelines.
• In adherence to local government regulations, the beach loungers are separated into three zones; a zone for singles, couples and groups of four. Guests to the Nation Riviera Beach Club are also required to bring their hotel provided beach towel to the beach club and place it on the sunbeds and lounges which the staff has allocated to them.
• Swimming pool access follows all local authority regulations and sunbeds are cleaned and sanitized after each use.
• Thermo-cameras for temperature check has been placed in hotel guest and associates entrance.
• All of the precautions are subject to change with updated government guidance.

In accordance with Abu Dhabi government regulations to minimize the spread of Covid-19, kindly note the entry to certain places is limited to those vaccinated and nonvaccinated. Attendance of all events is permitted upon presentation of a negative result of the Al Hosn application with Green Pass as a result of a PCR test taken within 30 days for vaccinated and 7 days for non-vaccinated to the occasion and with an ‘E' or star showing on the Al Hosn application. For more information, please refer to the website of Visit Abu Dhabi.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our premises and in guest rooms. These include:

Enhanced Public Space Cleaning: Increased frequency of cleaning and disinfecting high-volume areas and regularly touched surfaces. Some of these areas but not limited to are the counter at the front desk, elevators, public bathrooms and guest room keys.

Housekeeping services: Cleaning and disinfecting protocols are in place, related to room sanitization and disinfection after each guests' departure and before the next guests' arrival

Personal Protective Equipment (PPE): All food handler hosts wear PPE including face masks and gloves as well as additional PPE based on the activities they are performing and in adherence with local authorities. Guests are advised but not required to wear face masks and gloves in public areas. Guests who shows early signs and symptoms are required to wear face mask.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols

Room Sealing: All clean, sanitized and disinfected rooms are sealed immediately after service and before next arrival

Guest Services: Introduced measures such as contactless delivery to guests' rooms to minimize contact and reinforce social distancing.

Room Amenities:

• Magazines and Books have been removed from rooms
• In-room dining is available through contactless delivery.
• Sanitizer, face masks and gloves are available in each room

Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.

We are committed to making the experiences and services at our property available to you while complying with Marriott's "Commitment to Clean" and with local government regulations. The following measures have been put in place with our operational teams.

Restaurants: Advance reservations are recommended.

Fitness Center: Currently open and no advance booking required. Cleaning and sanitization takes place regularly. Face masks provided and required.

Swimming Pools: Reinforced social distancing within the swimming pool. Implemented guidelines on chemicals and equipment to sanitize all Nation Riviera Beach Club facilities.

Spa: Open Daily from 11am until 11pm. Remede Spa has reopened and is operating as per social distancing requirements and government regulations and guidelines.

We have revised service across our Restaurants and Bars and we encourage you to check the website for the latest opening times as well as confirming your restaurant reservation prior to arrival. For your safety and convenience, digital menus are available in all areas and contactless payments or credit/debit card payment.

The following restaurants are currently operational:

• The Terrace on the Corniche: Open for daily breakfast and dinner. Offers a wide variety of international cuisine in a sprightly ambience.
• Villa Toscana: Monday to Saturday, Open for Lunch and Dinner. Decor inspired by a noble Tuscan villa and offering authentic Tuscan cuisine.
• Crystal Lounge: Open daily from 7AM - 12AM. Offering Afternoon Tea and a selection of specialty coffees, cold and hot beverages, chocolates and snacks.
• Cabana Beach Bar & Grill: Open daily from 10AM - 9PM. Presenting a vast variety of delectable beach side inspired burgers and hearty meal choices.
• The St. Regis Bar: Open daily from 4PM - 12AM. A sophisticated ambience to sip on classic and creative beverage mixes.
• Catch at St. Regis: 12noon - 12AM, daily. Introducing an ambiance of elegance and sophistication, Catch at St. Regis invites all discerning seafood taste makers and connoisseurs to embark on contemporary and occidental cuisine full of flavors and innovative presentations.
• Azura Panoramic Lounge: 4PM - 1AM, Tuesday - Sunday. Lounging over three unique levels and a spacious 1,600 square meters, the alfresco Azura Panoramic Lounge presents entrancing views of the Abu Dhabi Corniche and the Arabian Gulf.

All restaurants offer an a la carte menu and staff will serve your order directly to your table.

RESTAURANT & BARS

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
• Mobile Key: Forgo the front desk altogether and go straight to your guest room.
• Mobile Dining: Order your private, in-room dining through the app.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: Platinum & above (if chosen): Breakfast is served a La Carte in The Terrace on the Corniche or through Private Dining.
• Lounge Access: Not Applicable.
• Welcome Gift: Platinum Elite & above: Option of a local gift, Marriott Bonvoy points or breakfast.
• Late Check-Out: Gold Elite: Late Checkout until 2pm & Platinum Elite & above: Late Checkout until 4pm.
• Mobile Check-In/Check-Out: Yes, available through the Marriott Bonvoy Mobile Application.
• Mobile Key: Not Applicable.
• Mobile Dining: Not Applicable.
• Mobile Guest Requests: Yes, available through the "Chat" icon on the Marriott Bonvoy Mobile Application.

At The St. Regis Abu Dhabi, we appreciate your passion for luxury travel, memorable experiences and your trust to a renowned brand of a rich history and heritage.

At this current circumstances surrounding the COVID-19 pandemic, it is very important to us that you feel confident and at ease, while you are staying with us and continue receiving an exceptional and exquisite service. As part of Marriott International's family of brands, we have implemented a multifaceted approach to meet the health and safety requirements of our "Commitment to Clean" standards and the safety and security regulations set by the UAE Government. We wanted to outline a few of the changes and enhancements you can expect during your stay, including changes to our facilities, hotel restaurants and the services we provide.

Here is what you can expect when you're with us.

THE ST. REGIS ABU DHABI