WHAT TO EXPECT

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, being respectful of personal choices with regards to social distancing and the wearing of face coverings. We do appreciate your support and understanding.

We are pleased to welcome you according to the requirements of the Federal Protection against Infection Act. Please find all important information here: 

Important Information Berlin

• Please keep the social distance of at least 1.5 meters to protect yourself, other guests and our employees in all public areas.
• We still recommend to wear a face mask.
• Hand disinfection stands are available in the public areas.
• Entrance and intermediate doors open automatically or remain open.
• No valet parking service available.
• We encourage the use of the Marriott Bonvoy App for a faster, contactless check-in. You will still be required to present an ID upon arrival. This will allow us to provide a Mobile Key for your stay after registration to access your room. Contact our Guest Services team throughout your stay via the Mobile Chat option and upon check-out your invoice will be available to view directly in the app.

All of the precautions are subject to change with updated government guidance.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms and elevators, as well as provided hand sanitizing stations in high traffic areas.
Housekeeping services: Have been revised to limit staff interactions. Rooms to be serviced before and after the stay. Housekeeping services during the stay on demand only. Frequent airing of the guest rooms, especially after cleaning.
Personal Protective Equipment (PPE): Staff members will wear PPE (e.g. face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. It is mandatory for our guests to wear personal face coverings.
Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Room Amenities: 

• All non-basic elements are removed from the guest rooms.
• Minibars - No offering of beverages in the minibar, guests can purchase a range of beverages and snacks at the Market place at Reception.
• Coffee machines & Kettles - Sanitised for your safety.
• Disinfectant wipes provided in rooms, Face masks available at the Market place at Reception.

Every guest room is thoroughly cleaned and disinfected prior to your arrival.We will provide daily housekeeping cleaning services while you are away from the room. If you'd like to receive not a daily cleaning, simply let our team know and we will gladly take care of it.

Please keep the social distance of at least 1.5 meters to protect yourself, other guests and our employees in all public areas. We still recommend to wear a face mask. 

Breakfast Restaurant "Elements"
Monday till Friday: 06.30 am until 10.30 am
Saturday & Sunday: 07.00 am until 11.00 am

Restaurant "Ellipse Lounge"
Daily from 11.00 am until noon (food 12.00 pm - 11.00 pm)

Fitness Center
Open 24/7 - Please arrange an appointment in advance at the reception desk.

Spa and Swimming pool
Currently closed

Club Lounge
Daily from 7.00 am until 11.00 pm

- softdrinks, coffee & tea 

- 10.30 am until 5.30 pm variety of fresh fruits and snacks 

- 6.00 pm until 9.00 pm dinner buffet and some alcoholic drinks 

Room Service

Daily from 11.00 am until 11.00 pm

Minibar/Market Place
Drinks and Snacks are available for sale in our Market Place at the reception. Open 24/7.

Please keep the social distance of at least 1.5 meters to protect yourself, other guests and our employees in all public areas. We still recommend to wear a face mask. 

Elements Breakfast Restaurant
Monday till Friday: 06.30 am until 10.30 am
Saturday & Sunday: 07.00 am until 11.00 am

Ellipse Lounge Restaurant
Daily from 11.00 am until noon (food 12.00 pm -11.00 pm)

The Unique Bar
Currently closed

Market Place
Offers a choice of selected beverages and snacks available for purchase 24 hours daily at your discretion.

Sheraton Club Lounge
Daily from 7.00 am until 11.00 pm

- softdrinks, coffee & tea 

- 10.30 am until 5.30 pm variety of fresh fruits and snacks 

- 6.00 pm until 9.00 pm dinner buffet and some alcoholic drinks 

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
• Mobile Key: Forgo the front desk altogether and go straight to your guest room
• Mobile Dining: Order your private, in-room dining through the app.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: Platinum Elite Members, Titanium Elite Members and Ambassador Elite Members are offered to enjoy breakfast buffet at our Restaurant Elements.
• Lounge Access: The Sheraton Club Lounge is open daily from 7.00 am until 11.00 pm (starts 07.03.2022)
• Welcome Gift: The Marriott Bonvoy Elite Welcome Gifts are offered according to the Marriott Bonvoy benefits.
• Late Check-Out: Late Check Out is offered according to the Marriott Bonvoy benefits.
• Mobile Check-In/Check-Out: Mobile check-in and check-out is available by using the Marriott Bonvoy App.
• Mobile Key: Not available.
• Mobile Dining: Not available.
• Mobile Guest Requests: Mobile Guest Requests are available by using the Marriott Bonvoy App.