WHAT TO EXPECT

• At Royal Orchid Sheraton Hotel & Towers, the safety and hygiene procedures are provided to our guests from the arrival throughout their stays. The social distancing signages are provided in various public areas across the hotel to ask our guests to follow for the the practice. The safety and hygiene measures include alcohol hand-sanitizer, contactless check-in, capacities limit in the meeting rooms and restaurants, as well as more frequent and deeper cleaning and disinfection processes in all guest rooms and high-touch points.
• Service requests and room service orders delivered right to your door via the Marriott Bonvoy™ mobile app.
• The safety and hygiene measures are subject to change with updated government guidance.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

• Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, escalators, handrail and counters.
  
• Personal Protective Equipment: Staff member will wear and use the protection form (e.g. face mask, gloves, etc.) based on the activities they are performing and based on the direction by the local authorities. All guests, are encourage to wear the face mask all the time when going out to public. All employees and vendors entering the building are getting temperature checks.
• Electronic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers in our public area with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
• Room Amenities: We're implementing the sanitizing on items in room and using the high quality disinfectant product.
• Minibars: Sanitized every single item before placing in guest room, we provide some specific items upon arrival and some items are available upon request.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you’d like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

• Fitness Center: Daily 06:00 AM - 10:00 PM
  
• Garden Pool: Daily 7:00 AM-7:00 PM
• Terrace Pool: Daily 6:00 AM-10:00 PM
• Room Service: Daily 24 hrs.
• Club Lounge: Daily 6:30.00 AM - 10:00 PM
• Shuttle Boat: Daily 10:00 AM - 10:00 PM

Venue Opening Hours:

• Feast: Daily Breakfast 07:00 AM - 11:00 AM, Buffet Dinner Friday - Saturday 5:00 PM - 09:00 PM, Buffet Lunch Saturday - Sunday 12:00 PM -2:30 PM
  
• Giorgio's: Daily 12:00 PM - 10:00 PM
• Thara Thong: Daily 06:00 PM - 10:00 PM
• Siam Yacth Club: Daily 05:00 PM - 01:00 AM
• Lobby Lounge: Daily 09:00 AM - 01:00 AM
• In Room Dining: Daily 24 hrs.
• Club Lounge: Daily 06.30 AM - 10.00 PM

Enhanced food safety protocols and social distancing in the venues as follows:

• All culinary associates will wear and use the protection form (e.g. face mask, gloves, etc.) during operation hours and food preparation process.
• All culinary and food & beverage associates wash and sanitize their hands every 20 minutes throughout the day.
• All food contact area in the kitchens are sanitized every 2 hours with the highest grade of food safe chemicals.
• All tables and table top equipment are sanitized between guest seatings.

Social Distancing:

The hotel, food & beverage venues comply with the current local guidelines for social distancing such as limited seating capacities, spacing between tables, hand sanitizer available throughout the venues, options of paperless menus and touchless payment options are made available on top of the local tracking application that encourages patrons to ‘check in' and provide feedback on the current hygiene practice proposed by the hotel.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
• Mobile Key. Forgo the front desk altogether and go straight to your guest room.
• Mobile Dining. Order your private, in-room dining through the app.
• Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: Available at Feast. 
• Club Lounge: Daily 06.30 AM - 10.00 PM
• Welcome Gift: Available, as per standard.
• Late Check-Out: Available, as per Standard, benefit follow by Elite tier.
• Mobile Check-In/Check-Out: Available, ID to be presented at Front Desk upon arrival.
• Mobile Guest Requests: Available via mobile chat.

SHA Certifications: Royal Orchid Sheraton Hotel & Towers has received official certification as a Thai hospitality business strictly adhering to safety and hygiene measures as established by the Tourism Authority of Thailand (TAT). It also further recognizes the hard work we've done at our hotel to upgrade all hygiene procedures. Our hotel's upgraded hygiene measures are likewise part of "Marriott International Commitment to Clean" initiative rolled out globally. Through the initiative we're able to make with even greater confidence a vital promise: to ensure the safety, health and well-being of every guest and visitor.

We are deploying scientifically supported practices and innovations that tackle the main ways COVID-19 is transmitted in order to provide a new normal environment and procedures for a safe delivery of your meetings & events. We provide new normal meeting and events including banqueting setup with preventive measure such as one-way entrance and exit with a temperature check point and provide multiple check in desk with social distancing rule, hand sanitizer also available at the meeting & event spaces and cleaning protocols have been enhanced to disinfect every meeting space by using disinfection service.