WHAT TO EXPECT

We ensure complete safety and hygiene compliance as per the directives of Marriott International and the local government authorities. Hotel associates undergo extensive training under the “My Doctor” personal hygiene program.

Immediate Doctor assistance available on request. Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines. Body temperature check at the main porch for all guests and Aarogya Setu app is mandatory.

Mobile check-in and key, service requests, and room service orders delivered right to your door via contactless process. All guests in house or potential event guests will be provided a complete kitchen tour for showcasing all hygiene standards.

Regular disinfection of exposed surfaces such as door handles, card terminals and elevator buttons with anti-bacterial liquids. All the guest rooms are being sanitized before arrival with 3 tier hygiene audit and after departure of the guest.

Dedicated cleanliness champion along with hygiene supervisors across all departments in all shifts to monitor clinical level of cleanliness and hygiene for all touch points.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

• Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations. An hourly ritual of informing the guest about public area cleaning is followed.
• Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.
• Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Room Amenities:

• In-room coffee makers are not currently available, but guests can request contactless coffee delivery.
• A complete safety kit is provided to the guest which includes disinfectant wipes, gloves and face mask in the room for every arriving guest as well as upon request. No print collaterals in the guest room. All services are digitalized through QR codes.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you’d like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

• Fitness Center: Open, face masks required at all times. Specific usage time slots made. Prior reservation mandatory. No more than 2 people allowed at one time
• Spa: Open, reservation required. Entry to the Cedar Spa by L'Occitane is restricted to 3 guests only at one time
• Putting Course: Open, social distancing required. All equipments are thoroughly disinfected after every use
• The Den, Kids Entertainment Zone: Open, social distancing required. Entry to the indoor premises is restricted to 15 guests only at one time
• Hilltop, Outdoor recreation zone: Open, social distancing required
• Swimming Pool: The Indoor temperature controlled pool is closed until further notice
• No speaker or sheesha is allowed within the premises of the resort.

• Trout House Grill & Bar: Closed until further notice
• Wisteria Deck: Operational from 12 noon to 6 pm
• In Room Dining: Operational with contactless service by associate in complete PPE gear
• Teppan: Operational for dinner only from 7 pm to 11 pm, Mondays closed.
• JW Cafe: Operational from 7.30 am to 11 pm
• Perch Lounge: Operational from 11 am to 6 pm

Menus rich in Vitamin C will be showcased during breakfast.

Setup of the restaurants established encouraging Social Distancing. Half an hour wellness talk for the guests by Chef or Live demonstration for healthy cooking with the nutritional talks everyday.

All hotel associates are in PPE gear and ensure proper replacement of face masks and gloves at regular stipulated intervals. Face masks are mandatory.

Incase of buffet, no common service spoon, single portions, dishes served by associates and live stations.

• TEMPERATURE SCREENING: To ensure whether the hotel associate can work, we carry out a temperature screening at hotel entry point for all associates. The same is also done for all vendors as well as visitors with a purpose who are allowed to enter only after they go through this check.
• INTENSE HYGIENE MEASURES: Thorough cleaning and disinfection are required prior to any usage of cooking utensils. Hotel associates involved in food preparation follow: a) Wearing face mask. b) Proper hand wash every 20 minutes. c) Wearing gloves. d) Social distancing by working on stations physically away from each other.
• COOKING TEMPERATURE: Minimum internal temperature for cooking raw food observed as per Marriott International guidelines and also records for temperature of cooking / chilling and storage maintained in proper log books.
• INCREASED FREQUENCY OF CLEANING: All workstations are being cleaned by stopping all work every hour. We are using approved cleaning agents that have been identified for hygienic wash by our Hygiene Partners.
• Deep cleaning and sanitization of all areas of the kitchen adhering to fumigation and sanitization schedules. Sneeze Guard equipped buffet equipment and stations are highly recommended and will be implemented.
• Marriott on Wheels: Indulge in our signature culinary offerings through the Marriott on Wheels food delivery initiative in the comfort of your home hygienically prepared and flawlessly delivered.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
• Mobile Key. Forgo the front desk altogether and go straight to your guest room.
• Mobile Dining. Order your private, in-room dining through the app.
• Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: Available for Platinum level members and above.
• Welcome Gift: The gift options are implemented as per the membership offerings.
• Late Check-Out: Available for Gold level members and above.
• Mobile Check-In/Check-Out: All Elite membership levels are given this access.
• Mobile Key: All Elite membership levels are given this access.
• Mobile Dining: Not applicable.
• Mobile Guest Requests: All Elite membership levels are given this access.

Today’s bent of mind is the same for all – small is big, exclusive is indulgence and SAFE IS THE NEW LUXURY provided by JW Marriott Mussoorie – The Safest Haven for your dream wedding.

Romancing the hills for an exclusive and personal destination wedding amidst the majestic Himalayas will be the next wedding trend. For hotels to now start working on the complete program setup of weddings that will have limited guests which will allow us to personalize each and every experience and touch point for all them at each juncture starting from pre arrival, arrival, during their event and post event as well.