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Our High Standards of Cleanliness

What to Expect at Gaylord Rockies

Taking care of our guests has always been our number one priority. We have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service. We have also made a few adjustments to the services, amenities and facilities available during your stay. Here is what to expect during your stay at Gaylord Rockies.

Commitment to Clean

We are raising our demanding standards to an even higher level with new protocols for the current circumstances. As a part of Marriott International’s family, we have put in place a multi-pronged approach designed to meet the health and safety challenges presented by COVID-19 as outlined in Marriott’s Commitment to Clean.

Guest room with a single king bed, sofa and assorted bedroom furniture.
Policies, Safety & Services
Flexible Cancellation

In response to changing marketplace conditions, Gaylord Hotels is committed to ensuring our customers experience flexibility during these challenging times. For all Gaylord Hotels, we are extending our flexible reservation policies. Change and cancellation policies for guests with existing reservations for any future arrival date, including pre-paid reservations, full changes or cancellations are permitted at no charge up to 72 hours prior to arrival. Please note that this policy may not apply to travel associated with a Group booking. For guests with Group reservations (e.g., for meetings, events or conferences), please review the booking rate rules and contact the group organizer for more information.

 

Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider directly for further information.

 

*Important Information:

- Some exclusions may apply. May exclude certain resort properties, periods with special event restrictions and peak demand nights. Please refer to the property's Rate Details for applicable terms or exceptions, if any, when booking or changing reservations.

- Individual (transient) guestroom reservation refunds of any kind (e.g., cash or credit voucher) may take up to 90 days from the date of cancellation to be processed. The form and timing of refund may be subject to applicable laws where each hotel is located.

- For group organizer questions on terms or conditions of group contacts, please contact the hotel.

Pool Policy

We are required to follow state and local guidelines for social distancing and pool occupancy limits at Arapahoe Springs Pool. Therefore, reservations are required for the indoor pool. Guests receive an email 7 days out from arrival to make a reservation. The outdoor pool and lazy river are available on a first come first serve basis.

Pool Safety

Aquatic area attendants are dedicated to regular cycles of guest touch point sanitation. There is expanded distance between chaise lounge chairs to maintain social distance. Partitions have been installed at towel desk/kiosks.
Learn More About Arapahoe Springs

Face Mask Policy

Unvaccinated guests and customers are required to wear masks. For fully vaccinated guests, masks are optional.

Housekeeping Services

For the protection of our guests and STARS, we have implemented "upon request only" housekeeping service and no STARS are permitted into guest rooms while a guest is present unless for emergency reasons. 

Dining Options

The resort currently has several dining options available including Old Hickory Steakhouse, Vista Montagne, Mountain Pass Sports Bar, Rockies Marketplace, and Arapahoe Springs Bar & Grill. Please note that some restaurants are operating on modified hours, subject to change at any time. View specific hours below.
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Amenities

Relâche Spa: Operates under limited hours. Guests are required to wear a mask during treatments, excluding during a facial treatment. Estheticians wear a face shield and mask during service, massage therapists wear a mask during service, and nail technicians wear a mask and gloves.

 

Fitness Center: Guests are required to wear face masks while in the Fitness Center and every other machine is unavailable to allow for social distancing between guests.

Social Distancing

We are using signage throughout the resort to remind guests to maintain social distancing and have removed or re-arranged furniture to allow more space for distancing. In compliance with local and state mandates, occupancy limits and seating capacities have been reduced to allow for appropriate social distancing.

We have added partitions at front desks, concierge stands, and food and beverage service lines to provide an extra level of precaution for our guests; and, have implemented line management initiatives to reinforce proper social distancing.

Hygiene & Cleanliness

TARS (employees) are required to be aware of and follow personal hygiene, physical distancing and Personal Protective Equipment, in compliance with all federal, state and local public health guidance. Hand sanitizing stations for guest use are placed in high traffic areas and public spaces.

Shared Responsibilities

We’re laser-focused on providing our teams with the tools, training and resources that are necessary in this environment. We ask that you also take steps to protect the health of those around you: avoiding traveling if not well, practicing sound preventative actions such as good hand hygiene, and following the physical distancing and health practices as outlined by state/local law and the hotel.

Deluxe guest room with a single king bed, bunk beds, and wall art. Gaylord Hotels sun logo

Check out Our Mobile App!

Take advantage of the Marriott Bonvoy™ app where Members can experience contactless service by utilizing mobile check-in/out, mobile requests, mobile key and more!

Resort exterior with a view of the pools and waterpark. Gaylord Hotels sun logo.

Book with Confidence

Our flexible rates and cancellation policies make planning your getaway easier than ever. We are committed to ensuring our customers experience flexibility during these challenging times and are extending our flexible reservation policies.

Four kids floating down the water park's lazy river in transparent float tubes. Gaylord Hotels sun logo.

Plan Your Next Getaway

Enjoy the same fun-filled family-friendly activities you know and love, with the confidence that our all-in-one-place experience has been purposely redesigned to respect social distancing and our enhanced Commitment to Clean program.