WHAT TO EXPECT

• Signage throughout our hotel will remind guests to maintain social distancing with revised seating capacities in restaurants, and gym in compliance with the UAE government guidance.
• Hand sanitizer stations are available in all public areas, including the hotel lobby, elevators, restaurants and gym.
• Self-Parking recommended, valet service available on request.
• Disposable prayer mats, hand sanitizer and paper towels are available in our prayer rooms.
• We encourage the use of the Marriott Bonvoy App for contactless check-in. Guests will still be required to present an ID upon arrival, allowing us to provide you with a Mobile Key. Guests can contact our Guest Services team throughout the stay via the Mobile Chat option, and upon check-out, the invoice will be available to view directly in the app.
• Luggage assistance is available, and all bags will be disinfected before being delivered to your room.

All of the precautions are subject to change with updated government guidance.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

• Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided additional hand sanitizing stations.
• Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are required to wear personal face coverings in public areas excluding restaurants, pool and the gym.
• Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Room Amenities

• Coffee machines & Kettles - Sanitized and stored and sealed inside the cupboard for your safety. Contactless coffee delivery is available upon request.
• Minibars - Sanitized and will be available only upon request.
• Magazines have been removed from rooms.
• Disinfectant wipes provided in rooms, face masks available on request.

Every guest room is thoroughly cleaned and disinfected before your arrival. We will provide housekeeping cleaning services after every second night with us and while you are away from the room. If you'd like to receive additional daily cleaning, please let our team know, and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

• Gym: Open, reduced capacity, a time limit may be in place at peak times to enable enhanced cleaning protocols in between use.
• Spa: Temporarily closed.
• Swimming Pool: Open with reduced capacity. No prior reservation required, however, subject to available spaces.

We have revised services across our Restaurants and Bars; please check the specific restaurant's website for the latest opening times. Digital menus are available in all areas (single-use physical menus also available). We strongly recommend advance booking, use of contactless payments or credit/debit card payments.

Food delivery is available for external orders through the Careem App, and in-house guests can order in-room dining by scanning the Mobile Dining App QR code available on the guest room TV.

• Chival: Open for Breakfast, Lunch, and Dinner.
• Grapeskin: Open for drinks and bar food from late afternoon and evening.
• GRAZE: Open for dinner Sunday to Thursday and open for lunch and dinner Friday and Saturday.
• LookUp: Open from late morning to late evening.
• In-Room Dining: Available 24 hours.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
• Mobile Key: Forgo the front desk altogether and go straight to your guest room.
• Mobile Dining: Order your private, in-room dining through the app.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.
Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: A la carte menu available at Chival.
• Lounge Access: Platinum members and above will receive up to 2000 points and complimentary breakfast at Chival as La Ville Hotel & Suites does not feature a Club Lounge.
• Welcome Gift: Available, as per standard.
• Late Check-Out: Available, as per Standard.
• Mobile Check-In/Check-Out: Available, ID to be presented at Front Desk on arrival.
• Mobile Key: Available, as per standard.
• Mobile Dining: Available through Mobile App.
• Mobile Guest Requests: Available via Mobile Chat.