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  • WHAT TO EXPECT

Welcome to The Westin Galleria Houston

Thank you for selecting us for your upcoming stay. We are excited to have you. Take a moment to see what's in store for you during your time on property. Plan and reserve activities now to get the most of your trip!

PREPARE FOR YOUR STAY

Start planning now to maximize your stay once you arrive.

Sunset horizon over the water

Membership Takes You Farther.

For Far Less.

As a Marriott Bonvoy® member, your upcoming stay will be even more memorable. Download our app to access easy contactless check-in, Mobile Chat, and more. During your stay, enjoy complimentary WiFi, plus earn points you can redeem for free nights and unrivaled experiences.

MEMORABLE HOTEL EXPERIENCES

Your experience starts here. Carefully curated experiences you can enjoy without leaving the steps of the property. 

PREMIUM DINING

Enjoy our distinct on-site restaurant and lounge options during your stay.

PLAN YOUR DAY

Get the most out of your stay by exploring all the area has to offer.

Cooking class pizza making demonstration

Marriott Bonvoy Tours & Activities

Explore the best the area has to offer and make your stay more memorable with Marriott Bonvoy Tours & Activities. Find recommended things to do and earn Marriott Bonvoy points.

Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates and partitions installed at front desks. Guests may inquire at our Front Desk about food and beverage with lobby pick up from local restaurants.

Mobile check-in and service requests, delivered right to your door via the Marriott Bonvoy™ mobile app.

Other Precautions Include:

  • Face coverings required as part of uniforms for all Associates.
  • Utilization of EPA-approved cleaning & disinfecting agents that kill the COVID-19 virus.
  • Reduce associate room entry during guest stay (housekeeping).
  • Hand Sanitizer Stations at high customer touch points (entry/exit, elevators, fitness).
  • Signage promoting social distancing.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will provide housekeeping automatically every day. If you do not wish to receive daily housekeeping refresh service, please let our guest services team know at check in.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators and fitness room as well as provided more hand sanitizing stations in all public spaces & outlets.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are required to wear personal face coverings while in public spaces.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols in fitness room and public spaces.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will provide housekeeping automatically every day. If you do not wish to receive daily housekeeping refresh service, please let us our guest services team know.

We have fully opened all of our outlets and amenities to our guests, providing services while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

  • Westin Workout Room: Open 24 hours. Increased sanitization of equipment throughout the day; nightly deep cleaning of Westin Work using hospital grade disinfecting sprayers. Antibacterial wipes for personal guest use, disposable globes and personal-use earplugs are available.
  • Outdoor Swimming Pool: CLOSED
  • Westin Club Lounge: Open Monday - Thursday 6am - 9pm and Friday 6am - 9am; Breakfast served 6:30 - 9am; Closed on Weekends
  • Galleria Mall: Featuring over 400 stores, food court and numerous dining options, all attached to the hotel.
    • Restaurants include Joey's Uptown, Del Frisco's, Oceanaire, Musaafer, Fig & Olive, Blanco Taco
    • Please visit The Galleria Mall website for hours of operation.

Daily Grill: Modified seating to promote social distancing, sanitation of all tables and chairs after guest use, antibacterial wipes for personal guest use.

  • Monday - Friday 7am - 9pm
  • Saturday 8am - 9pm
  • Sunday 8am - 7pm

Daily Grill Bar: Happy Hour daily from 3pm - 7pm

Lobby Bar: Friday and Saturday 4pm - 10pm

To Go Dining: Order from the Daily Grill menu for pick up or delivery to your guest room ($5 delivery fee applies).

  • Monday - Friday 7am - 9pm
  • Saturday 8am - 9pm
  • Sunday 8am - 7pm

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

  • Breakfast: Daily Grill 7 days a week
  • Lounge Access: Monday - Thursday 6am - 9pm; Friday 6am - 9am; Closed on Weekends
  • Welcome Gift: Available for Platinum and above
  • Late Check-Out: Available, based on availability
  • Mobile Check-In/Check-Out: Available
  • Mobile Key: Available
  • Mobile Dining: Currently Not Available
  • Mobile Guest Requests: Available

Need Help?

Contact us for additional hotel concierge recommendations. We look forward to seeing you soon!

The Westin Galleria Houston