WHAT TO EXPECT

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you’re in public areas of the hotel. We do appreciate your support and understanding.

Marriott International takes standards of hygiene and cleanliness very seriously and we are taking additional steps to ensure the safety of our guests and associates.​​​​​​​

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

• Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.
• Personal Protective Equipment (PPE): Staff members are encourage to wear face mask and gloves based on the activities they are performing and based on direction by the local authorities. 
• Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
• Room Amenities: Hand sanitizer and face mask are available upon request.
• Housekeeping Service: Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will provide housekeeping automatically every day. If you wish to receive housekeeping refresh service on alternate day , please let us know. We will be happy to make a schedule service according to your preferences.

We are committed to making the amenities and services at our property available to you while complying with local regulations. The modifications we have made include:

Swimming Pool: Open from 7am - 9pm 

Athletic Club: Open 24 hours 

Iridium Spa:

• Open from 9am - 9pm.
• Reservation required.
• Guest is advice to take shower first before we proceed for the treatment.

Beach: Open

KAYUPUTI
Monday - Saturday: Open from 4pm - 11pm
Sunday : Closed

L'ORANGERIE
Open daily form 7am - 10pm

PANTAI GRIL
Open daily from 11am - 7pm

Except on every Sunday and Friday, from 11am - 10pm

THE ST. REGIS BAR
Open daily from 12pm - 12am

GOURMAND DELI
Open daily from 7am - 10pm

IRD
Daily 24 hours

• Outlet's capacity is adjusted according to social distancing guidelines.
• Sanitizing stations are made available throughout the outlet.
• Service utensils at the buffet are changed every 20 minutes.
• Buffet surfaces are disinfected after each service.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
• Mobile Key: Forgo the front desk altogether and go straight to your guest room.
• Mobile Dining: Order your private, in-room dining through the app.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: Your breakfast, our treat. Exclusively for our Marriott Bonvoy Platinum Elite, Titanium Elite and Ambassador Elite members.
• Lounge Access: NA
• Welcome Gift: Enjoy a gift of your choice, exclusively for our top Elite members. Benefits are Bonus Points, or F&B Amenity, or Daily Breakfast for 2.
• Late Check-Out: Based on availability.  Please call the front desk the morning of checkout and let them know your planned departure time. 
• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
• Mobile Key: NA
• Mobile Dining: NA
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

For the Health and Safety of our associates & guests, the following precautions may be in place during your event:

• Hand sanitizer stations are available in public areas, event spaces are available upon request.
• Enhanced Cleaning Protocols including but not limited to: disinfect all equipment during pre-event set-up, lunch and nightly refreshes, routine cleaning of high-touch areas throughout the day.
• All meeting rooms to be sanitized each night by using electrostatic sprayer technology.
• Staggered arrivals, departures and breaks. Queuing may be required.
• Group lead contact details will be kept with our safety and security team for 21 days to support government contact tracing initiative.

Our dedicated event planner will work with event organizers on the implementation of protocols and procedures specific of your event.

**All of the precautions are subject to change with updated government guidance.

With the constant developments in travel guidelines, we encourage you to obtain information from your government and airline for the latest travel advice. For more information and updates regarding travel guidelines to Malaysia, please refer to: http://www.motac.gov.my/en/announcement/guidelines-entry-and-quarantine-process-person-under-surveillance-pus-letter-of-undertaking-and-indemnity-pus-arriving-from-abroad