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  • WHAT TO EXPECT

Welcome to The Westin Palace, Madrid

Thank you for selecting us for your upcoming stay. We are excited to have you. Take a moment to see what's in store for you during your time on property. Plan and reserve activities now to get the most of your trip!

PREPARE FOR YOUR STAY

Start planning now to maximize your stay once you arrive.

Sunset horizon over the water

Membership Takes You Farther.

For Far Less.

As a Marriott Bonvoy® member, your upcoming stay will be even more memorable. Download our app to access easy contactless check-in, Mobile Chat, and more. During your stay, enjoy complimentary WiFi, plus earn points you can redeem for free nights and unrivaled experiences.

MEMORABLE HOTEL EXPERIENCES

Your experience starts here. Carefully curated experiences you can enjoy without leaving the steps of the property. 

PREMIUM DINING

Enjoy our distinct on-site restaurant and lounge options during your stay.

PLAN YOUR DAY

Get the most out of your stay by exploring all the area has to offer.

Cooking class pizza making demonstration

Marriott Bonvoy Tours & Activities

Explore the best the area has to offer and make your stay more memorable with Marriott Bonvoy Tours & Activities. Find recommended things to do and earn Marriott Bonvoy points.

  • We have implemented touchless or low-touch solutions including: Mobile Check In/Out, Mobile Chat, and Mobile Key.
  • QR codes are available to provide easy access to digital collateral/menus and updates.
  • Guest greetings have been modified to a bow, while continuing to ensure guest needs are met.

Our commitment to keep associates, guests and customers safe is our utmost priority. To supplement our reputation for cleanliness and hospitality we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Emphasis on Hygiene & Cleanliness

  • Hand sanitizing stations for guest use are placed in all high-traffic areas and public spaces.

Deeper, More Frequent Cleaning

  • Enhanced cleaning protocols require frequently disinfecting high-touch items and sanitizing restrooms as often as every hour.

Front Desk

  • Utilization of the Marriott Bonvoy™ app: check in, access your room, or order room service.
  • Disinfected between stays; keys sanitized prior to handover to guests.
  • Mobile Check-out and alternative payment options available including contactless payment methods to facilitate social distance where applicable.

Guest Rooms

  • Deeper cleaning between guest stays; focused on using the right chemicals in every single part of the room.
  • Deep cleaning and disinfection of all furniture, fixtures, surfaces and high-touch items.
  • We reduce or remove non-essential high-touch items (magazine or books, etc.).
  • We modify in-stay housekeeping frequency, in-room dining, and other associate entry into guest room.

Every guest room is thoroughly cleaned and disinfected prior to your arrival.

  • Fitness Center, Wellness Treatments and Beauty Parlor:
  • Sanitization of equipment, treatment rooms, and lounge areas between use; high-touch surfaces cleaned hourly.
  • Sanitization of rental gear and hair dryers.
  • Digital menus are available in all areas.
  • We strongly recommend advance booking and use of contactless payments.
  • 24 hours Room Service will be available to our guestrooms.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Need Help?

Contact us for additional hotel concierge recommendations. We look forward to seeing you soon!

The Westin Palace, Madrid