WHAT TO EXPECT

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel, unless required by local law.

The safety and wellbeing of our associates, guests, and members is of paramount importance at JW Marriott Miami Turnberry Resort & Spa. Under the guidance of the CDC, local government and health officials, we've instituted an extensive, multi-point safety and sanitization program.

Plexiglass barriers have been installed at the front desk, retail stores, and additional areas.

Mobile check-in and key, service requests, and contactless room service orders are available via the Marriott Bonvoy™ mobile app.

JW Marriott Turnberry follows the guidance of the CDC, OSHA, and World Health Organization. The resort has increased its cleaning and sanitizing protocol in all guestrooms and public spaces with the use of a state-of-the-art electrostatic spray system and hospital-grade multi-surface cleaner. The areas include but are not limited to; front desk check-in counters, elevator, and elevator buttons, door handles, public bathrooms, guestroom keys and locks, stair handrails, gym equipment, dining surfaces and seating areas. All bed linen and laundry will continue to be washed at high temperatures and in accordance with CDC guidelines. All public restrooms will be equipped with touch-free devices, including sink, soap and paper towel dispensers.

Touchless hand sanitizer dispensers will be placed at key guest /associate entrances and contact areas such as driveways, reception areas, resort lobby, restaurant entrances, meeting and convention spaces, elevator landings, pools, spa, salons and exercise areas. Furthermore, unless otherwise requested, a refresh service will be provided to your room daily. If you are enjoying an extended stay, Housekeeping will automatically clean your guest room every 3rd night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The following amenities are currently available:

âme Spa & Wellness Collective
Spa | Open Daily

• Locker Rooms & Showers open with required social distancing.

Salon | Open Wednesday - Sunday

• Face coverings are required.

Fitness Center | Open Daily

• Personal trainers are to practice social distancing when possible.

Food & Beverage Offerings
All Food & Beverage Outlets | Open Daily

• In Room Dining & Delivery is available.
• Restaurants have removed reusable menus and have replaced them with single-use menus.
• All tables will be spaced out at a minimum of 6 feet to ensure social distancing.

For your convenience, we recommend confirming current hours of operation upon arrival.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
• Mobile Key. Forgo the front desk altogether and go straight to your guest room
• Mobile Dining. Order your private, in-room dining through the app.
• Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier.

At Tidal Cove Waterpark, the safety of you and your family is absolutely paramount. Considering the public nature of our outlets and attractions within the resort, we take our responsibility toward health and cleanliness extremely seriously.

Pools & Attractions | Open Daily

• Self-dispensing hand sanitizing stations are located throughout the park.
• Plexiglass barriers are stationed at all associate-guest contact counters.
• All chaise lounges are sanitized between guests with mobile chlorine misters (200ppm).
• Sanitation logs are maintained for all high-touch surfaces in the waterpark.
• Restaurants have removed reusable menus and have replaced them with single-use menus.
• All tables will be spaced out at a minimum of 6 feet to ensure social distancing.

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