WHAT TO EXPECT

• Signage throughout our resort will remind guests to maintain social distancing with revised seating capacities in our restaurants, fitness and spa areas in accordance with local government guidance.
• Hand sanitizer stations are available in high-traffic areas.
• We encourage the use of the Marriott Bonvoy App for a faster, contactless check-in. You will still be required to present an ID upon arrival. This will allow us to provide a Mobile Key for your stay after registration to access your villa. Contact our At Your Service or Thakuru Team throughout your stay via the Mobile Chat option and upon checkout your invoice will be sent to your email.

All of the precautions are subject to change with updated government guidance.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest villas. These include:

• Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms as well as provided hand-sanitizing stations in high traffic areas.
• Housekeeping services: Daily service and JW Nightly Refresh service will be provided while you are away from the villa.
• Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Room Amenities:

• Minibars - Stock and replenish during Housekeeping Service.
• Literature including Magazines, Books has been removed from villa.
• Coffee machines & Kettles - Sanitized for your safety.
• Sanitation kit (hand sanitizer bottle, face mask, and disinfectant wipes) is provided in the villa.

Every guest villa is thoroughly cleaned and disinfected prior to your arrival.

Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.

On-Site PCR Testing: Aligned with expert protocols and led by Marriott's Cleanliness Council, JW Marriott Maldives & Spa is able to take PCR test swabs directly at the resort four days prior to departure.

Following the most recent requirements from certain airlines and countries for their travelers, the resort is facilitating PCR testing which will be carried out by our on-site doctor and we will receive the test results electronically and inform guests prior to departure. PCR testing for guests costs USD 140/- + Tax.

We are deploying terms and conditions in order for our team to prioritize and arrange the testing for our valued guests: 

• Reservations for PCR testing should be made latest 96 hours prior to departure.
• Departing guests who require a negative PCR certificate to return to their home country or final destination will be prioritized.

Fitness Center: 24-hour access with guest key.
Social distancing encouraged.

Spa by JW: 10:00am - 8:00pm, advance reservation required.

Swimming Pools: 8.00am - 6.00pm
Note that furniture has been arranged to abide by social distancing regulations.

Little Griffin Kids' Club: 10.00am - 9.30pm
Social distancing encouraged.

Aailaa
Breakfast: 7:30am - 10:00am
Lunch: 12:00pm - 3:00pm
Dinner: 7:00pm - 10:00pm

Fiamma
Lunch: 12:00pm - 3:00pm

Kaashi
Lunch: 1:00pm - 4:00pm

Shio/Hashi/Wabi Sabi
Dinner: 7:00 pm - 10:00pm

Horizon
10:00am till late night

Rum Baan
10:00am - 6:00pm

In Villa Dining
24 hrs

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
• Mobile Key: Forgo the front desk altogether and go straight to your guest room.
• Mobile Dining: Order your private, in-room dining through the app.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: Platinum Elite members and above may choose daily breakfast at Aailaa for the member and plus one as part of the Welcome Gift Choice
• Lounge Access: N/A
• Welcome Gift: Available, as per standard
• Late Check-Out: Available, subject to availability upon departure date
• Mobile Check-In/Check-Out: Available, ID to be presented at Front Desk on arrival.
• Mobile Key: Available
• Mobile Dining: Available, through QR-Code
• Mobile Guest Requests: Available, through Chat function or What's App directly with your personal Thakuru

With the constant developments in travel guidelines, we encourage you to obtain information from your government and airline for the latest travel advice. For more information and updates regarding travel guidelines to the Maldives, please refer to: https://immigration.gov.mv/faq-for-visiting-the-maldives/

Required Arrival documents in regards to COVID-19

Effective from 13 March 2022, travelers are no longer required to present a PCR test result upon arrival to the Maldives. However, All individual(s) except tourists and Maldivians are recommended to undertake PCR testing between 3-5 days after arrival. Travelers who have symptoms of COVID-19 may take an antigen test. 

The online submission of the IMUGA Health Declaration Form via https://imuga.immigration.gov.mv/ is mandatory both for incoming and outgoing passengers which should not be completed more than 48 hours prior to the arrival and departure to and from the Maldives.

The well-being of our guests and associates is of the utmost importance to us and we will unfortunately not be able to accommodate confirmed COVID-19 positive guests or guests showing symptoms of COVID-19. Guests will be solely responsible for bearing any associated expenses related to being confirmed as COVID-19 positive or having symptoms of COVID-19, including any quarantine requirements or flight cancellations. We encourage you to obtain information from the embassies and airlines for the latest travel advice before traveling and strongly recommend taking out appropriate travel insurance cover prior to your departure.

Inter-Resort Tourist Movements

Effective from 13 March 2022, travelers are no longer required to present a PCR test result while traveling to JW Marriott Maldives from any other resort, hotel, guesthouse or safari vessel within the Maldives.