WHAT TO EXPECT

Our entire team is committed to creating a sanctuary for our guests, while ensuring proper social distancing and making contactless experiences available. Signage has been placed throughout our hotels to remind guests to maintain social distance and space capacity limits in areas such as elevators. Additional measures are also available upon request via the Marriott Bonvoy™ mobile app, such as mobile check-in, mobile key, service requests, adjusted or declined housekeeping and contactless room service delivery.

In keeping with Marriott's Commitment to Clean, we have made enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency and intensity of an already rigorous cleaning and disinfecting protocol in our high-touch areas. This includes hospital-grade sanitizing techniques and electrostatic sprayers for registration, lobby, handrails, door knobs/handles, and restrooms.

Personal Protective Equipment (PPE): You will notice that our team members have added masks to their uniforms, and for some, also gloves based on the activities they are performing and always on direction by the local authorities. Guests are required to wear personal face coverings in all public areas.

Room Amenities: Your guest room is your sanctuary and ensuring it is immaculately clean is our highest priority. We have enhanced our cleaning and disinfecting protocol with high-touch surfaces such as reading materials, telephones, remote controls, thermostats, handles, hair dryers, hangers, furniture and light switches. Normal daily housekeeping is available however will be adjusted accordingly if a guest chooses not to have anyone enter the room during their stay. For those who do wish to receive these services, they will be coordinated to take place when guests are out of the room. A second daily housekeeping service and turndown will only be provided upon request.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. If you wish to receive daily housekeeping refresh service, please let us know your preferred time upon check-in. We will be happy to schedule service according to your preferences.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

• The Terrace Restaurant and Gardens - Open all day
• Lobby Bar and Terrace - Open early pm for beverages and bar bites
• Gym - Open
• 701West - Temporarily closed
• Paradise Club - Temporarily closed

• The Terrace Restaurant and Gardens 
  • Breakfast: 8AM to 11AM
  • Lunch: 11:30AM to 2:30PM
  • Dinner: 5:30PM to 9:30PM
• Lobby Bar and Terrace: Open from 4PM to 12AM 7 days a week, beverages only with complimentary bar snacks.
• Room service: 6AM to 10PM
• 701West: Temporarily closed
• Paradise Club: Temporarily closed

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
• Mobile Key: Forgo the front desk altogether and go straight to your guest room.
• Mobile Dining: Order your private, in-room dining through the app.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier.