WHAT TO EXPECT

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you’re in public areas of the hotel. We do appreciate your support and understanding.

In Public Spaces and Guest Rooms

• Check the health condition of arriving guests: We ask our guests for cooperation in going through fever screening and to fill out a health check sheet upon arrival.
• Practice social distancing: We ask our guests to maintain the recommended 6ft (2m) social distance to avoid a close/crowded environment and direct contact. Facility usage may be limited
• Associates wearing face masks: We ensure our associates wear face masks. Some associates will wear sanitary gloves as necessary.
• Enhanced cleaning/disinfection/ventilation procedures: We regularly disinfect the areas/items touched by many guests (e.g. doorknobs and doors in public areas, elevator buttons etc.) and ventilate the areas.
• Provide alcohol-based disinfectant: Alcohol-based disinfectant/hand sanitizers are provided at various locations in the hotel. Alcohol wipes are set in all guest rooms.

To Our Guests

• Guests are requested not to visit our resort if feeling ill or are experiencing symptoms including fever, coughing or any other respiratory symptoms.
• All arriving guests are asked to go through fever screening, wear face masks and disinfect their hands with alcohol-based disinfectant upon entry to the Main Tower.
• All guests are asked to wear face masks when utilizing our facilities (restaurants, gifts & convenience store, Handicraft Room etc.). Guests without masks will be asked to refrain from entering the areas.
• All guests are asked to wear face masks when not eating or drinking at restaurants.
• Guests are asked to practice social distancing whenever applicable.

Our Associates' Actions

• Check the health conditions of our associates daily. Check for fever before reporting to work.
• Frequently wash, disinfect hands and gargle before work and when on duty.
• Wear face masks when interacting with guests in "3C" (closed, crowded and concentrated) areas and situations. Some associates will wear sanitary gloves as necessary.
• Disinfect and ventilate the back office of the hotel.

We apologize for any inconveniences this may cause. Thank you for your kind understanding and cooperation.

In our efforts to enforce sanitary precaution and maximize the safety of our valued guests, please be advised that our hotel operations are changed.
Please check HERE for details. 

Safety Policy
As a company engaged in boat cruise business activities, ensuring safe operations is the foundation of our company's existence and our social responsibility. In order to ensure safety, we will do our utmost to carry out safe boat operations based on the strong will of management and the awareness of each employee for their roles and responsibilities. To ensure above, we have established the following "Safety Policy".

1. safety awareness
We will give top priority to the safety of our guests.

2. Raising Awareness
We will always consider the importance of safety in our operations and strive to improve our awareness of safety.

3. Compliance with laws and regulations
We will comply with all safety-related laws, regulations, and company rules.

4. Review of Safety Management System
We will continuously review and improve our safety management system to maintain it in line with the trends.

5. Prevention of accidents
We will constantly strive to collect and share information in order to prevent accidents.

6. Obligation of reporting
We will promptly report any information that compromises safety according to established rules.

Priority Safety Policy
1. We will further improve the level of safety based on our safety policy.
2. We will collect "Hiari-Hatto" information (minor incidents that could lead to bigger accidents) to improve the environment, prevent accidents, and raise safety awareness.
3. We will strive to encourage employee training and drills and ensure transportation safety by building a system for cooperation.
4. To maintain and improve safety, we will conduct systematic maintenance of vessels and endeavor to keep boats in good condition.

Beach Facilities - Regulations
- Prices: Adult 13 years old and above / Child 4-12 years old.
- Refrain from bringing in parasols and beach chairs from outside. Such items may be rented with a fee at the Beach Play Counter, and will be set up in the designated area.
- Refrain from bringing in food & drinks, cooler boxes, audio devices and pets.
- Changing rooms are provided for your convenience. Do not change in public. Showers (free) and lockers (paid) are also available. Valuables should be stored in the safety boxes provided at the Front Desk.
- No keeping of seats with towels and personal belongings.
- Children under 13 years of age must be supervised by an adult at all times.
- Swimming is permitted in the designated area only. Snorkeling is permitted only with the use of a life jacket. Life jackets are available for rent with a fee at the Beach Play Counter.
- No swimming under the influence of alcohol, or if you are not feeling well.
- Stretching and warm-up exercise is recommended before getting into the water.
- Notify a lifeguard immediately if you are injured or experience discomfort while swimming, and also if you find anyone that is in need of help.
- No open flames at the beach.
- No fishing from the beach and surrounding sea wall areas.
- Tents and barbecue equipment are not allowed on the beach.
- When engaging in water sports & activities, remove all jewelry, glasses and other valuables.
- The Resort will not be responsible for any loss or damage of personal belongings in the beach area.
- To prevent accidents, follow the instructions given by our lifeguards at that times. The resort will not be responsible for any accidents occurred due to guest negligence.
- Commercial photography or video shoot is not permitted in the resort without permission from the hotel management. Please contact hotel for more details.
- Photo shooting in wedding outfits in the resort (including the beach area) is not permitted unless organized through our bridal salon (Best Anniversary). For more information, please contact the bridal salon.
- Unmanned aerial vehicles, or "Drones", are not permitted for use anywhere at the resort without prior authorization from the management.

Thank you for your understanding and cooperation.

Sheraton Okinawa Sunmarina Resort Chief Safety Management Officer
Operations Manager

Notice of Change in Restaurant Operations for Dining Room SENSES

Please be informed that restaurant operations for Dining Room SENSES will be changed due to maintenance work from December 14 to December 21, 2022.

Breakfast Buffet: Venue will be changed to Ballroom Bougainvillea (Main Tower 2F).
Lunch and Dinner: Dinner Buffet and Holiday Lunch Buffet will not be available.
A selection of a la carte and set menus will be arranged.

Power Outage Notice
Please be informed there will be a scheduled power outage due to annual facility equipment inspection work from January 11 to 13, 2023. We apologize for any inconveniences this may cause. Thank you for your understanding and cooperation.

■ Wednesday, January 11, 2023
12:00 PM-5:00 PM：Main Tower
Available:

• Inside guest rooms: TV, restroom and part of electrical outlets of the headboard
• Public area: A part of Dining Room SENSES and guest elevators

Not available:

• Inside guest rooms: Air conditioning system and electrical outlets (except the ones on the headboard).
• Public area: Air conditioning system and Laundry facility / vending machines / ice machines (2F)

12:00 PM-3:00 PM: South Tower, The Grill and passage to South Tower, "Nuchigusui" Fun, Wellness & Spa, Chapel
Available: Guest room equipment EXCEPT air conditioning system, guest elevators, indoor pool, CHURAKU SPA (one of the treatment rooms only).
Not available: Air conditioning system, vending machines / ice machines (2F), laundry facility (3F), Sheraton Fitness, Chapel and The Grill and passage to South Tower

■ Thursday, January 12, 2023
12:00 PM-3:00 PM："Nuchigusui" Fun, Wellness & Spa
Available: Indoor pool, CHURAKU SPA (one of the treatment rooms only), guest elevator
Not available: Air conditioning system and Sheraton Fitness

■ Friday, January 13, 2023
12:00 PM-3:00 PM: South Tower, The Grill and passage to South Tower, Chapel
Available: Guest room facilities EXCEPT air conditioning system, guest elevators.
Not available: Air conditioning system, vending machines / ice machines (2F), laundry facility (3F), Chapel and The Grill and passage to South Tower

We apologize for any inconveniences this may cause. Thank you for your understanding and cooperation.

■Room Reservation：098-965-2222(9:00AM-6:00PM)
■Restaurant：098-965-2497(9:00AM-6:00PM)
Online Reservations: https://bit.ly/3PILPgR
■Pool, Beach, Activities：098-965-2514(8:30AM-5:30AM)
■Spa：098-965-2383(11:00AM-11:00PM)
■Wedding：0120-809-881(11:00AM-7:00PM/CLOSED: Monday *May be closed without prior notice)
■Zipline (Operation Status): https://panza.co.jp/okinawa/en/

Pets excluding guide dog and other assistance dog are not allowed in the hotel including outside area such as beach or pool.
Thank you for your kind understanding and cooperation.

The hotel will be repairing the vaulted ceiling in the main tower lobby and the ceiling of the first floor store during the following dates.
We will work with the utmost care and safety management to avoid any inconvenience to our customers, but during the period, the aquarium in front of the desk cannot be shown because scaffolding will be erected in the first floor lobby and blindfolded with partitions. And also close the first floor store and work with minimal construction noise during the day.
We apologize for any inconveniences this may cause. Thank you for your understanding and cooperation.

Construction period：February 1 - 28, 2023
◇1F Lobby：February 1 - 28, 2023
Working hours　8:00 - 18:00　*Including noise time
◇1F Shop ：February 1 - 15, 2023
Working hours　8:00 - 18:00　*Including noise time
*Closed during the period