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HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa

  • WHAT TO EXPECT

Welcome to HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa

Thank you for selecting us for your upcoming stay. We are excited to have you. Take a moment to see what's in store for you during your time on property. Plan and reserve activities now to get the most of your trip!

PREPARE FOR YOUR STAY

Start planning now to maximize your stay once you arrive.

Sunset horizon over the water

Membership Takes You Farther.

For Far Less.

As a Marriott Bonvoy® member, your upcoming stay will be even more memorable. Download our app to access easy contactless check-in, Mobile Chat, and more. During your stay, enjoy complimentary WiFi, plus earn points you can redeem for free nights and unrivaled experiences.

MEMORABLE HOTEL EXPERIENCES

Your experience starts here. Carefully curated experiences you can enjoy without leaving the steps of the property. 

PREMIUM DINING

Enjoy our distinct on-site restaurant and lounge options during your stay.

PLAN YOUR DAY

Get the most out of your stay by exploring all the area has to offer.

Cooking class pizza making demonstration

Marriott Bonvoy Tours & Activities

Explore the best the area has to offer and make your stay more memorable with Marriott Bonvoy Tours & Activities. Find recommended things to do and earn Marriott Bonvoy points.

Taking Care of You. Times like these remind us of the tremendous importance of travel. We are committed to providing you with a safe environment that aligns with expert protocols working to defeat COVID-19.

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel, unless required by local law.

Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.

Hotel initiatives - our commitment to our guests:
- The hotel is constantly ventilated, regularly cleaned and sanitized, and all equipment is sterilised.
- Hand and finger sanitisers are available throughout the hotel.
- We have limited lift capacity to a maximum of 4 persons.
- All hotel staff wear masks, wash their hands, sterilise their hands and fingers and gargle.  

Regarding your stay with us:
- We have placed partitions at each counter and desk to prevent droplet infection.
- All check-in equipment is thoroughly sterilised.
- Hotel staff are not allowed in the rooms during your stay.
- Room cleaning during your stay is carried out at the guest's request.
- The hotel staff wear masks, wash their hands, sterilise their hands and fingers and gargle thoroughly.
- Upon check-in, each group will be given their own disinfectant spray so that you can disinfect any areas of concern yourself.

Regarding our restaurants and THERMAL SPRING SPA:
- Please wear a mask and sterilise your hands/fingers. A member of staff will take your temperature with a non-contact thermometer when you enter the restaurant.
- Please note that guests with a temperature of 37.5C or higher will not be allowed to enter the restaurant.
- All areas of our restaurants are thoroughly sanitised and cleaned.
- Tables and seats have been well spaced given due consideration for social distancing.
- Masks are worn by staff during SPA treatments.
- Please note that the Thermal Spring and Fitness Gym may become a little crowded at certain times of day.

Regarding the guest rooms:
- Room cleaning during your stay is carried out at the guest's request.
- Housekeeping staff wear masks and face shields, wash their hands, sterilise their hands and fingers, gargle and change gloves.
- We have removed all magazines from the rooms.

Every guest room is thoroughly cleaned and disinfected between each guest. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact us at any time.

All the facilities are opened while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. Masks required for entry at every facility.

Notification of Return to Regular Business Hours for Hotel Restaurants

Thank you for your continuing support of HOTEL THE MITSUI KYOTO.

In accordance with the announcement by Kyoto City rescinding their request for eating and drinking establishments to shorten their business hours, please note that all restaurants on the property will return to regular business hours starting March 22nd, 2022.

As always, our overriding principle at HOTEL THE MITSUI KYOTO is to put the safety of our guests and staff first. We remain committed to doing all we can to ensure our guests can enjoy our services with peace of mind.

Our In-room dining service will remain unchanged for the time being as follows: In-room Dining Available from 7am; last order accepted at 11pm.

Should you have any questions, please call:
+81 75 468 3100 (Hotel Switchboard)

All the facilities are opened while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. Masks required for entry at every facility.

Notification of Return to Regular Business Hours for Hotel Restaurants

Thank you for your continuing support of HOTEL THE MITSUI KYOTO.

In accordance with the announcement by Kyoto City rescinding their request for eating and drinking establishments to shorten their business hours, please note that all restaurants on the property will return to regular business hours starting March 22nd, 2022.

As always, our overriding principle at HOTEL THE MITSUI KYOTO is to put the safety of our guests and staff first. We remain committed to doing all we can to ensure our guests can enjoy our services with peace of mind.

Our In-room dining service will remain unchanged for the time being as follows: In-room Dining Available from 7am; last order accepted at 11pm.

Should you have any questions, please call:
+81 75 468 3100 (Hotel Switchboard)

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.

  • Mobile Key. Forgo the front desk altogether and go straight to your guest room

  • Mobile Dining. Order your private, in-room dining through the app.

  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier.

 

Need Help?

Contact us for additional hotel concierge recommendations. We look forward to seeing you soon!

HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa