WHAT TO EXPECT

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, being respectful of personal choices with regards to social distancing and the wearing of face coverings. We do appreciate your support and understanding.

Physical Distancing and Queuing

• All associates wear a face mask as part of their uniform. Guests are welcome to wear personal face masks if they wish (not mandatory), as all local regulations have been waved. Personal face masks and additional amenity items such as hand sanitizer, disinfecting wipes and gloves, are offered upon request.

Less Contact; More Connection

• Using mobile technology such as eFolio delivery and Mobile Requests via the Marriott Bonvoy App
• Fostering pre-arrival planning and communication

Deeper, More Frequent Cleaning

• Deploying 200+ enhanced cleaning protocols to disinfect every space, more frequently and especially during peak times
• Consistently and frequently disinfecting all high-touch items like elevator buttons and door handles
• Adding hand sanitation stations throughout the hotel, particularly in high-traffic areas

Emphasis on Hygiene & Cleanliness
Our associates are required to follow personal hygiene, social distancing and PPE guidance in compliance with local laws. Hand sanitizing stations for guest use are placed in all high-traffic areas and public spaces.

Deeper, More Frequent Cleaning
Enhanced cleaning protocols require frequently disinfecting high-touch items and sanitizing restrooms as often as possible.

Leveraging Technological Innovations
We are researching and deploying enhanced technologies, including electrostatic sprayers that use hospital-grade disinfectant to treat known pathogens as well as ultraviolet light technology for sanitizing keys and other shared devices where applicable.

Cleanliness Champion & Training
We're building on our reputation for high standards of hotel cleanliness with well-established cleaning processes. In addition, the hotel has appointed a Cleanliness Champion to ensure guest and associate safety. Additionally, associates were trained on COVID-19 safety and sanitation protocols.
Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you’d like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

Fitness Center: Open, masks required at all times,sanitization of rental gear between use is highly advised
Spa: Open, sanitization of equipment, treatment rooms, and lounge areas between use; high-touch surfaces cleaned frequently 
Pool: Increased pool water quality controls and chlorinated as per local law

RESERVATIONS
Defined occupancy and seating times; require reservations to control flow when busy

BREAKFAST
High traffic hours are highlighted in order to encourage our guest to enjoy their breakfast during moderate or low traffic hours.

FOOD SAFETY
Appropriate PPE use for food handling; compliance with HACCP and Marriott food safety protocols

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
• Mobile Key. Forgo the front desk altogether and go straight to your guest room
• Mobile Dining. Order your private, in-room dining through the app.
• Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier.

CLEANING PRODUCTS & PROTOCOLS

To minimize risk and enhance safety for our associates, guests and customers, we are enhancing cleaning and sanitation protocols:

• Chemicals are government-approved, vetted by industry experts and safe for everyone
• Cleaning frequency is increased in public spaces and guest rooms receive deeper cleans between each guest
• Face coverings required for all associates working indoors and appropriate PPE provided for associates to wear
• Hand sanitizer stations are installed throughout high-traffic areas across the hotel
• Dispensers stationed throughout hotel, with focus in high-traffic areas
• Mobile Check-out at 11.00 and alternative payment options available including contactless payment methods to facilitate social distance where applicable.
• Water & air testing carried out in rooms. Air ducts, filters and grills disinfected upon every room change
• On-Property Cleanliness Champion; updated training and protocols for all associates with daily reinforcement
• Hotel-specific Commitment to Clean Plan that outlines how the hotel cleans, disinfects, and mitigates transmission

AUDIO/VISUAL
Sanitized equipment; before, during and after meeting

BREAKS
Breaks coordinated across groups to manage guest traffic

CLEANLINESS
More frequent cleaning in high traffic areas and during breaks

SANITIZING POLICY
Hand sanitizing equipment for guest use is placed in all meeting spaces