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  • WHAT TO EXPECT

Welcome to The Westin Sendai

Thank you for selecting The Westin Sendai for your upcoming stay. We are excited to have you. Take a moment to see what's in store for you during your time on property. Plan and reserve activities now to get the most of your trip!

Commitment To Clean

PREPARE FOR YOUR STAY

Start planning now to maximize your stay once you arrive.

PREMIUM DINING

Enjoy our distinct on-site restaurant and lounge options during your stay.

PLAN YOUR DAY

Get the most out of your stay by exploring all Sendai has to offer.

Taking Care of You. Times like these remind us of the tremendous importance of travel. We are committed to providing you with a safe environment that aligns with expert protocols working to defeat COVID-19.

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you’re in public areas of the hotel. We do appreciate your support and understanding.

Throughout our hotel we aim to make your experience as contactless as possible and encourage payment by credit card at all our food and beverage venues and spa.

To maintain physical distancing signage is present directing guests where to stand when queuing and advising of the capacity limits for hotel elevators, the fitness centre and spa facilities.

When it comes to dining, our venues are practising an elevated level of sanitisation with time taken between each seating to clean and sanitise. Single use are also utilised and seating plans follow physical distancing requirements.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

  • Enhanced Public Area Cleaning: We have increased the frequency of cleaning and sanitisation, in high touch areas including restrooms, elevators, door handles and hand sanitisation stations are provided throughout the hotel.
  • Personal Protective Equipment (PPE): Staff members are wearing face masks and other protective coverings based on the activities they are performing and advise from local authorities. Guests are welcome to wear personal face coverings and these are available at the hotel reception on request.
  • Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with industry approved cleaning products, to support our already rigorous cleanliness protocols.
  • Room Amenities: Disinfectant wipes are available in the room for every arriving guest as well as upon request.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services while you are away from the room.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

  • Westin WORKOUT® Fitness Studio: Appointment only
  • Westin Executive Lounge: 07:00 AM - 08:00 PM

The hotel restaurants, bar and lounge are currently following the below-mentioned schedules which are in compliance with the local government directions.

For your safety, please wear a facial mask when entering these areas.

Temporary suspension of service
Pastry Shop
Sunday Laundry Service

Changes in operating hours
Restaurant Symphony
Dinner Monday to Thursday 05:30 PM - 10:00 PM (08:00 PM L.O.)
Dinner Friday to Sunday 05:30 PM - 10:00 PM (09:00 PM L.O.)
Lounge & Bar Horizon 
Monday to Satuday and day before holiday 02:00 PM - 0:00 AM (10:00 PM Last entry)
Sunday and holiday 02:00 PM - 11:00 PM (10:00 PM Last entry) 
*Closed on November 27th, December 4th, 11th, 18th, January 9th, 15th, 22nd and 29th. 
Japanese Restaurant ICHIMUAN
Dinner 05:30 PM - 10:00 PM (09:00 PM L.O.)

Temperature screening is practiced at all hotel's restaurants, bar and lounge.
Operation hours are subject to change depending upon the government mandates. Thank you for your consideration and kind understanding.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including: 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

  • Breakfast: Above platinum elite member.
  • Lounge Access: Above platinum elite member.
  • Welcome Gift: Either 1000 points or Cut fruits
  • Late Check-Out: 2 pm for goldelite members based on availability / 4 pm for platinum elite member acove.
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 

Need Help?

Contact The Westin Sendai for additional hotel concierge recommendations. We look forward to seeing you soon!

+81 22-7221234
1-9-1 Ichibancho, Aoba-ku, Sendai, Miyagi, Japan, 980-0811