WHAT TO EXPECT

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel, unless required by local law.

Element Santa Clara is committed to Guest Safety & Comfort, acting in accordance with all CDC and County guidelines.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Disinfectant wipes are available in the guest room for every arriving guest as well as upon request.

Modified Housekeeping Service Schedule to minimize contact:
Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. Our current schedule is noted below:

• 1-3 Night Stay: no service
• 4-6 Night Stay: serviced once
• 7+ Nights: serviced twice per week
• Trash pickup available twice per day - 9 am and 2 pm

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

• Pool: Open
• Hot tub: Extension of pool.
• Breakfast: Grab & go, limited menu.
• Meeting Space: Open, reduced capacity.
• Business Center: Open
• RELAX Reception: Currently unavailable.
• REST Evening Tea: Currently unavailable.

• RESTORE Pantry available 24 hours/day. No alcohol sales after 2 AM.
• Grab and go breakfast.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
• Mobile Key: Forgo the front desk altogether and go straight to your guest room.
• Mobile Dining: Order your private, in-room dining through the app.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: Prepackaged grab and go items only.
• Welcome Gift: RESTORE pantry credit or (1) night of parking.
• Late Check-Out: Currently unavailable, regardless of tier status.
• Mobile Check-In/Check-Out: Currently unavailable.
• Mobile Key: Currently unavailable.
• Mobile Dining: Currently unavailable.
• Mobile Guest Requests: Currently unavailable.