WHAT TO EXPECT

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you’re in public areas of the hotel. We do appreciate your support and understanding.

Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.

Contactless QR code menus in the restaurants, service requests through our Mobile App, and room service orders delivered right to your door

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include: 

• Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.
• Social Distancing Practices: You will see signage throughout the hotel promoting physical distancing and encouraging guests to stand at least 2 meters apart.
• Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests must at all times wear PPE when in public areas.
• Guest Rooms: Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room.
• Temperature Screening: We will be temperature screening guests, associates and vendors at all entry points.
• Room Amenities: a "Hygiene Kit" is provided for each room arrival which includes one facemask, an alcoholic tissue swab and a hand sanitizer bottle.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Fitness Center: Open, face masks required at all times.
Outdoor Pool: Open, social distancing required.
Restaurant: Our All Day Dining & Japanese restaurant is operating on a normal schedule, social distancing is required, face masks are required at all times. Other restaurants are currently closed.
Lounges: Open, face masks required for entry.
Shuttle: Operating on request, social distancing required, face masks required at all times.

• Pavilion (All Day Dining) is open for breakfast, lunch, and dinner. 
• Imari (Japanese Restaurant) is open for lunch & dinner

Contactless menus are available, social distancing is required, face masks are required while walking through the restaurants, buffets are setup with acrylic barriers and all service and culinary staff are required to us face masks and hands gloves. Hand sanitizers are available at the entrance of each restaurant as well as in locations around the restaurants. Guests are also provided with a sealed alcoholic swab.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including: 

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
• Mobile Key: Forgo the front desk altogether and go straight to your guest room.
• Mobile Dining: Order your private, in-room dining through the app.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Lounge Access: Elite Member
• Mobile Key: Not Available

Indonesian citizens are eligible to travel as long as a COVID-19 free result Health Certificate is presented. Additionally, travelers are required to provide specific documentation based on their category and destination upon traveling. Click Travel Restrictions to Indonesia for more detailed information.

For departures from regions that do not have a COVID-19 test facility, travelers may substitute it with a Health Certificate showing symptom-free influenza-like illnesses issued by a hospital/community health center doctor.

Outbound Indonesia: Travelers are advised to refer to each destination country's policy and information from the government, embassy, and related authority's website or IATA Travel Center here.

Inbound Indonesia: Foreign travelers are not allowed to enter or transit in Indonesia. Foreign travelers with an exemption to enter Indonesian territory, please refer to the Regulation of Indonesian Minister of Law and Human Rights No.11 of 2020. Click Travel Restrictions to Indonesia for detailed information.

Health Certificate Validity

Based on COVID-19 Handling Acceleration Force letter, the acceptable period of Health Certificates based on COVID-19 test type results are as follows:

• Health Certificate with a non-reactive Rapid test result is valid for a maximum of 14 days from the health facility issuance. Limited to passengers with flight destined to Biak, results are valid for a maximum of 7 days from the health facility issuance.
• Health Certificate with a negative PCR/Swab test result is valid for a maximum of 14 days from the health facility issuance. Limited to passengers with International flights to Jakarta/Surabaya/Denpasar, the PCR/Swab test results are valid for a maximum of 7 days from the health facility issuance.