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  • WHAT TO EXPECT

Welcome to Metropolitan Hotel Vancouver

Thank you for selecting Metropolitan Hotel Vancouver for your upcoming stay. We are excited to have you. Take a moment to see what's in store for you during your time on property. Plan and reserve activities now to get the most of your trip!

Commitment To Clean

PREPARE FOR YOUR STAY

Start planning now to maximize your stay once you arrive.

PREMIUM DINING

Enjoy our distinct on-site restaurant and lounge options during your stay.

PLAN YOUR DAY

Get the most out of your stay by exploring all Vancouver has to offer.

Taking Care of You. Times like these remind us of the tremendous importance of travel. We are committed to providing you with a safe environment that aligns with expert protocols working to defeat COVID-19.

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Unless it is required by local law or order, fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel. We ask that all unvaccinated guests continue to wear face coverings and practice social distancing when they are in public spaces inside the hotel.

At the Metropolitan Hotel, your safety and well-being is our priority. We have enhanced cleaning measures in our guestrooms and our public spaces, ensuring our Associates and Guests are well protected and put at ease. We have put up signage throughout our hotel to remind Guests to maintain social distancing, occupancy limits, elevator & seating capacities. We encourage Guests to use the many features of the Marriott Bonvoy app for contactless service to check in, communicate with our Associates and check out. This can be used before, during and after your stay.

In respect of our new social distancing protocols, the following services/amenities are currently unavailable:

  • Valet Service (Self-parking is available)

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In keeping with Marriott's Commitment to Clean, we have notice made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Cleaning: Protocols for every space of the hotel; especially for high-traffic spaces and high-touch surfaces.

Hand Hygiene: Hand washing requirements for associates; sanitizer dispensers placed throughout the hotel.

Physical Distancing: Modified floor plans and queuing through floor signage and stanchions.

Minimizing Reuse: Minimizing shared items and appliances; using disposable and single-use items.

Training: On-property Cleanliness Champion; updated training and protocols for all associates with daily reinforcement.

Equipment: HEPA/ULTA filtration in air units and vacuums, hospital grade sanitation products and electrostatic sprayer for public areas.

Personal Protective Equipment (PPE): Face coverings required for all associates and appropriate PPE provided by the hotel.

Less Contact, More Connection: Utilization of the Marriott Bonvoy app to check in and to communicate to our associates (pre arrival, during stay and after check out).

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will provide housekeeping automatically every day. If you do not wish to receive daily housekeeping refresh service, please let our guest services team know. We will be happy to schedule service according to your preferences.

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We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Valet Service - Unavailable at this time.

Bell/Doorman - Available

Room Service - Available for contactless delivery. All food will be served in single-use, environmentally friendly takeaway containers.

Restaurant/Lounge - Available for Breakfast, Lunch & Dinner during weekdays. Available for Breakfast & Dinner on weekends & special holidays.

Fitness Centre - Open

Indoor Pool - Open

Sauna and Steam Room: Open

Daily Housekeeping Services - During your stay, we will provide housekeeping automatically every day. If you do not wish to receive daily housekeeping refresh service, please let our guest services team know. We will be happy to schedule service according to your preferences.

Business Centre - Open

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DIVA AT THE MET RESTAURANT:

Breakfast
Monday - Friday 6:30am - 11:00 am
Saturday - Sunday 7:00am - 12:00pm

Lunch
Monday - Friday 11:30am - 2:00pm
Saturday - Sunday Closed for Lunch

Dinner
Monday - Sunday 3:00pm - 10:00pm

Lounge
Monday - Sunday 3:00pm - 10:00pm

Happy Hour
Monday -Sunday 3:00pm - 6:00pm
Wednesday & Sunday All Night Happy Hour
Thursday Night Burger & Beer for only $16!

Mobile Dining is available for pickup or delivery during regular restaurant hours.
Orders can be made online through the Marriott Bonvoy App or with the QR Code on the Right.
Please note that there is a $5 delivery fee for room deliveries.

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Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

  • Breakfast: Available
  • Lounge Access: Not available.
  • Welcome Gift: Available
  • Late Check-Out: Available.
  • Mobile Check-In/Check-Out: Available.
  • Mobile Key: Not available.
  • Mobile Dining: Available
  • Mobile Guest Requests: Available via Marriott Bonvoy app.

 

Need Help?

Contact Metropolitan Hotel Vancouver for additional hotel concierge recommendations. We look forward to seeing you soon!

+1 604-687-1122
645 Howe Street, Vancouver, British Columbia, Canada, V6C 2Y9