The St. Regis Mexico City

Paseo de la Reforma 439, Colonia Cuauhtemoc, Mexico City 06500 Mexico
+52 55 5228 1818

FAQ


General


What time is the check-in and check-out time?
Check-in is at 3 PM and check-out is at 12 PM.
Do you accommodate early check-in/late check-out?
We can only guarantee early check-ins for rooms reserved the prior night at the full rate. However, we will do our best to accommodate early Check in or late Check out subject to availability.
What is the Mexico City tax?
City tax of 3.5% is payable by all guests at check-out.
What is the hotel voltage?
Hotel voltage is 110 V. Please make sure to check the voltage of your equipment before usage.
Do you provide adaptors or converters?
No converters are available. Please contact the concierge desk if you should need any, you can also buy adapters at the Boutique located in Motor Lobby.
Do you have safe deposit boxes?
For your convenience there is an electronic safe box in all rooms, with a personal digit code. Safe deposit box is at your disposal also at front desk.
Do you have a business center?
A business center is at your complete disposal 24 hours a day, 7 days a week on first, located in 3rd floor.
How much does Internet cost?
The entire hotel is equipped with complimentary High Speed Wi-Fi access for all our guests.
Which payment methods does the Hotel accept?
We accept Visa, Mastercard, AMEX and Dinners Club. we remind you that we cannot accept payments in cash for amounts greater than or equal to $50,000 MXN pesos. We cannot accept cash payments in foreign currency.
Can I pay for a hotel room for someone else?
Certainly, at least 7 days prior to arrival you can pay for someone else using the CC.  Please contact reservations.mexcicocity2@stregishotels.com

Rooms


How much will be charged for an extra person?
  • Maximum occupancy per room is 2 persons. 3 Guests are welcome in for an Extra person charge of $75.00 USD + taxes (an extra bed can be placed in the room on request).
  • The extra person charge applies also if third person sleeps in existing bed (king or twin).
  • 4 people in a room are not allowed even if a SNA has been confirmed and a second room shall be booked.
  • Extra person fee does not apply for children under 12 sharing bed in all rooms and Suites.
Does the hotel provide cribs?
Cribs are complimentary and are provided upon request.
Hotel provide blankets, bumpers, pillows upon signed waiver.
Do you have hairdryer?
All rooms are equipped with hairdryers.
Do all your rooms have air conditioning?
All rooms are equipped with air conditioning.
Do you provide guest with boiler, coffee makers or iron boards?
All rooms are equipped with Coffee Makers. Upon request we can provide water boiler and Iron boards.
Are pets allowed and at what costs?
The hotel is delighted to welcome pets to the property. We allow one dog (8kg) per room and the charge is $100 USD + taxes per stay and $25 USD + tax for daily cleaning service.

Services


Does the hotel provide parking and how much does it cost?
Hotel offers parking spaces inside the hotel valet service at the garage close to the hotel.
Cost starts from $200 MXN pesos per night.
What are the laundry service hours?
Laundry is available to all guest from Monday to Sunday 24/7.
Does your hotel have a fitness center/Spa/pool?
Our hotel is equipped with a Fitness Center and Spa facilities accessible from Monday to Friday from 8:00 a.m. to 10:00 p.m. Saturday from 8:00 a.m. to 10:00 p.m. and Sunday from 9:00 a.m. to 9:00 p.m. complimentary to all guests.

Dining


What are breakfast hours and costs?
Breakfast Buffet is available at Diana Restaurant from 6.30 AM to 11:30 AM.
Buffet Breakfast costs $590 Mexican pesos per adult and children $380 Mexican pesos.
How many dining possibilities does the hotel offer?
The St. Regis Mexico City features seven dining options inside the hotel with different gastronomic concepts.

Transportation


How do I get to the hotel from the airport?
Driving directions
Take Av. Rio Consulado to Cto. Interior in Pensador Mexicano. Head northeast on Calle Sonora/Capitán Carlos León. Continue on Cto. Interior. Take Paseo de las Jacarandas and Cto. Interior Instituto Técnico Industrial to Cto. Interior Melchor Ocampo in Verónica Anzúres. Take exit 18 from Cto. Interior Melchor Ocampo. Follow Cto. Interior Melchor Ocampo and Río Misisipi/Eje 3 Pte to Río Atoyac in Cuauhtémoc.
Do you offer a private transfer service?
The St. Regis Mexico City will gladly arrange a private car transfer from/to the hotel. For more information and pricing options, please contact our concierge at Concierge.srmexicocity@stregis.com
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