The St. Regis Rome

Via Vittorio E. Orlando, 3, Rome 00185 Italy
+39 06 47091

FAQ


FAQ

General


What time is the check-in and check-out time?
Check-in is at 3 PM and check-out is at 12 PM.
Do you accommodate early check-in/late check-out?
We can only guarantee early check-ins for rooms reserved the prior night at the full rate. However we will do our best to accommodate early Check In or late Check out subject to availability.
What is the Rome city tax?
The Rome City Council introduced a City tax. City tax is payable by all guests at check-out and is applicable for a maximum of 10 consecutive nights. Starting from September 1st 2014, the Rome City tax is €7.00 per person per night.
What is the hotel voltage?
Hotel voltage is 220 V. Please make sure to check the voltage of your equipment before usage.
Do you provide adaptors or converters?
Our concierge will provide guests with adapters, but no converters are available. Please contact the concierge desk if you should need any. All rooms are provided with USB charger for electronic devices.
Do you have safe deposit boxes?
For your convenience there is an electronic safe box in all rooms, with a personal digit code. Safe deposit box is at your disposal also at front desk.
Do you have a business center?
A business center is at your complete disposal 24 hours a day, 7 days a week.
How much does Internet cost?
The entire hotel is equipped with complimentary High Speed Wi-Fi access for all our guests.
Which payment methods does the Hotel accept?
We accept all major Credit Cards. Based on the law 2015, No. 898, approved on 22.12.2015 by Council of Minister, we remind you that we cannot accept payments in cash for amounts greater than or equal to 2,999€ for Italian guests, and 14,999€ for foreign guests.
Can I pay for a hotel room for someone else?
Certainly, at least 7 days prior to arrival you can pay for someone else using the CC form that has to be sent via fax only. You can download the Credit Card authorization form from the link at the bottom of this page.

Rooms


How much will be charged for an extra person?
  • Maximum occupancy per Superior room is 2 persons. 3 Guests are welcome in Imperial rooms and Suites.
  • Extra person charge is 95.00 EUR +10% VAT + 7 EUR city tax per night (an extra bed can be placed in the room on request for Imperial rooms and Suites only).
  • The extra person charge applies also if third person sleeps in existing bed (king or twin). Option available only for Imperial rooms and Suites.
  • 4 people in a room are not allowed even if a SNA has been confirmed and a second room shall be booked.
  • Extra person fee does not apply for children under 12 sharing bed in Imperial rooms and Suites. If extra bed is required the cost will be Eur 95 + tax.
Does the hotel provide cribs?
Cribs are complimentary and are provided upon request for Imperial rooms and Suites only.
Hotel provide blankets, bumpers, pillows upon signed waiver.
Do you have hairdryer?
All rooms are equipped with hairdryers.
Do all your rooms have air conditioning?
All rooms are equipped with air conditioning.
Do you provide guest with boiler, coffee makers or iron boards?
All rooms are equipped with Coffee Makers. On request we can provide water boiler and Iron boards.
Are pets allowed and at what costs?
The hotel is delighted to welcome pets to the property. We allow one dog (5kg) per room and provide the following amenities for their comfort: a dog bowl, bed, mat and a Pet Welcome Kit.

Services


Does the hotel provide parking and how much does it cost?
Hotel offers valet service at the garage close to the hotel.
Cost starts from 50 € per day, depending on the size of the vehicle.
What are the laundry service hours?
Laundry is available to all guest from Monday to Sunday from 7 AM to 10 PM.
Does your hotel have a fitness center/Spa/pool?
Our hotel is equipped with a Fitness Studio with Technogym facilities accessible from 07 AM to 10 PM complimentary to all guests.

Dining


What are breakfast hours and costs?
Our LUMEN, Cocktail & Cuisine is open for breakfast daily from 7.00 AM to 11.00 AM.
Buffet Breakfast costs 43€ per person.
How many dining possibilities does the hotel offer and what are the opening hours?
The St. Regis Rome features our newly opened LUMEN, Cocktail & Cuisine which is an all-day dining venue.

Transportation


How do I get to the hotel from the train station?
Termini Central train station is 10 min walking from The St. Regis Rome. A taxi-drive is around EUR 10, depending on the amount of luggage, that is added as a fixed rate to the fare.
How do I get to the hotel from the airport?
The hotel can be reached by taxi or public transport in about 50 minutes. Busses and the Leonardo Express direct train from the airport arrive at Termini Central Station, a 10min walk from the Hotel.
The hotel does not provide Shuttle bus.
Do you offer a private transfer service?
The St. Regis Rome will gladly arrange a private car transfer from/to the hotel. For more information and pricing options, please contact our concierge at 00071.Concierge@stregis.com.