WHAT TO EXPECT

Enabling social and physical distancing practices, reducing allowable capacity in spaces, increased distance between furniture, and managing queuing areas.

Fostering pre-arrival planning and communication.

Redesigning Food and Beverage station set-ups to include protective barriers removing non-essential items
Enhanced à la carte menu options.

Tailoring options for meetings and groups to enable reserved spaces.

Guest greetings have been modified to a nod, wave, or a bow, while continuing to ensure guest needs are met
All associates wear a face mask as part of their uniform. Guests are welcome to wear personal face masks and gloves and should abide by local regulations. Personal face masks and additional amenity items such as hand sanitizer, disinfecting wipes and gloves, are offered where available.

Guests and associates should practice physical distancing by standing at least 2 meters away from others, not traveling with them, including any area where guests or associates queue. Such areas are clearly marked and where possible, one-way traffic flow will be indicated. Where applicable, lobby furniture, restaurant layouts, and other public seating areas were reconfigured.

Transparent screens, plexiglass shields or other physical barriers were installed in areas such as front desk, gyms, high-traffic areas or food stations.

We minimized items (e.g., condiments, silverware, glassware, napkins, etc.) in guest rooms and on tables to allow for effective disinfection in between each guest. Paper disposable or digital menus may be offered as an alternative. Guest payment methods may be modified to reduce the handling of guest personal property, including the use of trays to pass items, or to offer self-service pay-at-table options where possible.

Deploying 200+ enhanced cleaning protocols to disinfect every space, more frequently and especially during peak times.

• Consistently and frequently disinfecting all high-touch items like elevator buttons and door handles
• Adding hand sanitation stations throughout the hotel, particularly in high-traffic areas

Deep cleaning of each guest room between guests

• Removing non-essential high-touch items that can't be sanitized and providing disinfecting wipes in every guest room
• Evaluating housekeeping frequency to reduce contact during the guest's stay

Our associates are required to follow personal hygiene, social distancing and PPE guidance in compliance with local laws. Hand sanitizing stations for guest use are placed in all high-traffic areas and public spaces.

Enhanced cleaning protocols require frequently disinfecting high-touch items and sanitizing restrooms as often as every hour.

We are researching and deploying enhanced technologies, including electrostatic sprayers that use hospital-grade disinfectants to treat known pathogens as well as ultraviolet light technology for sanitizing keys and other shared devices where applicable.

We're building on our reputation for high standards of hotel cleanliness with well-established cleaning processes. In addition, the hotel has appointed a Cleanliness Champion to ensure guest and associate safety. Additionally, associates were trained on COVID-19 safety and sanitation protocols.

Signage is posted to remind guests of social distancing guidelines and hygiene practices to prevent the spread of any disease. Associates have been educated on the proper way to wear, handle, and dispose of PPE, as well as the appropriate way to wash hands, sneeze, and to avoid touching their faces.

The hotel has implemented a regular temperature testing for all associates and guests on a daily basis.

The hotel responds swiftly to associate and guest health concerns and follow all current public health guidelines. Associates feeling sick are encouraged to stay home. Those exhibiting symptoms will be required to self-isolate, as defined by public health authorities, from the onset of symptoms and be symptom-free before returning to work.

The hotel continually monitors and have been educated on requirements and guidance from local health authorities and practice those requirements throughout the property. Where the testing or treatment of guests or associates is needed, the hotels provide appropriate resources recommended by the local public health authorities.
Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time. 

When serving food and beverages, the hotel continues to follow HACCP guidelines as well as local government laws as applicable. Modifications to Food and Beverage service aim to reduce in-person contact with guests. Traditional buffet service may be suspended, or when offered, be served by an associate wearing appropriate PPE. Physical protective barriers are in place, as appropriate, for food displays. Locations of meals, breaks, and food displays may be modified or restricted to spaces reserved explicitly for each meeting or event. We will work with customers to customize seating capacities and room set-ups to ensure safe spaces that meet their individual needs.

We minimized items (e.g., condiments, silverware, glassware, napkins, etc.) in guest rooms and on tables to allow for effective disinfection in between each guest. Paper disposable or digital menus may be offered as an alternative. Guest payment methods may be modified to reduce the handling of guest personal property, including the use of trays to pass items, or to offer self-service pay-at-table options where possible. Traditional in-room dining has been modified in regards to the dining associates' service frequency while guests are in the room.

REDUCED SEATING BAR SERVICE SANITIZING POLICY

• Cocktail equipment sanitized between use; modified procedures for garnishes and glassware

ALTERNATE MENU OPTIONS

• Alternate menu options including disposable paper, digital, and digital QR Codes scanning

BREAKFAST

• Hand sanitizing equipment for guest use is placed in restaurant

PAY-AT-TABLE OPTIONS

• Reduced handling of guest personal property; alternate payment options including contactless self-checkout. Modified floor plans and reduced seating to ensure physical distancing; surfaces sanitized between guest use

RESERVATIONS

• Defined occupancy and seating times; require reservations to control flow when busy

FOOD SAFETY

• Appropriate PPE use for food handling; compliance with HACCP and Marriott food safety protocols. Physical barriers in place for most buffet food display. All food served by dedicated associates wearing appropriate PPE

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
• Mobile Key: Forgo the front desk altogether and go straight to your guest room
• Mobile Dining: Order your private, in-room dining through the app.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Mobile Check-In/Check-Out: Mobile Check-out at 11.00 and alternative payment options available including contactless payment methods to facilitate social distance where applicable
• Mobile Key: Utilization of touchless and low-touch technology solutions such as Mobile Check-in/out, Mobile Key, Mobile Dining and Mobile Request via the Marriott Bonvoy™ App
• Mobile Dining: Promoting use of mobile dining for the convenience ordering your meals digitally
• Mobile Guest Requests: Promoting use of mobile chat and requests via Marriott Bonvoy™ app for additional amenities, with contactless delivery

ENHANCED CLEANING PHYSICAL DISTANCING

• Modified floor plans; reduced seating capacities; queuing through floor signage and stanchions

MINIMIZING REUSE

• Minimizing shared use items and appliances; using disposable and single-use items

TRAINING

• Protocols for every space of the hotel; especially for high-traffic areas and high-touch surfaces

HAND HYGIENE

• Hand washing requirements for associates and guests; sanitizer dispensers placed throughout the hotel

PERSONAL PROTECTIVE EQUIPMENT

• Face coverings required for all associates and appropriate PPE provided for associates to wear

INDIVIDUAL HOTEL PLANS

• Hotel-specific Commitment to Clean Plan that outlines how the hotel cleans, disinfects, and mitigates transmission

WATER TESTING, AC CLEANING & DISINFECTION

• Water & air testing carried out in rooms. Air ducts, filters and grills disinfected upon every room change

QUEUES & STANCHIONS

• Queuing through floor decals and stanchions; signage to remind guests of physical distancing requirements

ASSOCIATE CARE

• Physical barriers at front desk; associate focus on hygiene and disinfection. Transparent plexiglass shields installed. Luggage sanitized after associate touch; bell carts sanitized after each use

ENHANCED CLEANING HIGH-TOUCH ITEMS DELIVERY GUEST ROOMS

• Deep cleaning and disinfection of all furniture, fixtures, and surfaces (head boards, end tables, etc.)

AMENITY KIT

• Deeper cleaning between guest stays; focused on using the right chemicals in every single part of the room. All rooms are kept free for 24 hours after check out and prior to service.

FURNITURE

• Deeper cleaning of high-touch items (handles, knobs, pulls, electronic and temperature controls etc.

REMOVAL OF NON-ESSENTIAL ITEMS

• Reducing non-essential high-touch items

ASSOCIATE ENTRY & PPE

• In-Room guest sanitation amenity kit, including hand sanitizers, wipes & face masks. Modifying in-stay housekeeping frequency, in-room dining, and other associate entry into guest room

MOBILE DINING

• Promoting use of mobile dining for the convenience ordering your meals digitally

GUEST DIRECTORY

• Guest Directory featured on In Room TV Screens

REGISTRATION

• Separate registration areas; options for signage and physical barriers

ROOM SETS

• Customized floor plans with reduced seating capacities reviewed for each individual event

AUDIO/VISUAL

• Sanitized equipment; before, during and after meeting

GUEST FLOW

• Clearly marked meeting entrances/ exits and one-way directional signage

BREAKS

• Single-serve and pre-packaged condiments, food and beverages; breaks coordinated across groups to manage guest traffic

MEALS

• Plated meals or modified buffets with servers, shields, hand sanitization and queue management

TABLE SETTINGS

• Minimized table settings, pre-packaged or disinfected between use

CLEANLINESS

• More frequent cleaning in high traffic areas and during breaks

REQUESTS AND BILLING

• Touchless options via Marriott's Meeting Services App, and reduced handling of planner's personal meeting materials

SANITIZING POLICY

• Hand sanitizing equipment for guest use is placed in all meeting spaces

ARRIVAL

• Doors may be propped open; oneway directional signage for entry/exits; stations for queuing

ROOM SETS

• Customized floor plans with seating capacities reviewed for each individual event

GUEST FLOW

• Management of guest flow for special event activities, events, or food and beverage delivery

MEALS & FOOD DISPLAYS

• Pre-packaged, grab-and-go, or plated meals, modified buffets with servers, shields, hand sanitization and queue management

BEVERAGE & BAR

• Sanitized cocktail equipment between use; modified operations for garnishes and glassware

CLEANLINESS

• Surfaces including tables, chairs, and all high-touch items sanitized between events

AUDIO/VISUAL

• Sanitized equipment following each use and associate management of A/V equipment 

OUTSIDE VENDORS

• Updated policies to include cleanliness, PPE, and sanitization requirements