Enabling social and physical distancing practices, reducing allowable capacity in spaces, increased distance between furniture, and managing queuing areas.
Fostering pre-arrival planning and communication.
Redesigning Food and Beverage station set-ups to include protective barriers removing non-essential items
Enhanced à la carte menu options.
Tailoring options for meetings and groups to enable reserved spaces.
Guest greetings have been modified to a nod, wave, or a bow, while continuing to ensure guest needs are met
All associates wear a face mask as part of their uniform. Guests are welcome to wear personal face masks and gloves and should abide by local regulations. Personal face masks and additional amenity items such as hand sanitizer, disinfecting wipes and gloves, are offered where available.
Guests and associates should practice physical distancing by standing at least 2 meters away from others, not traveling with them, including any area where guests or associates queue. Such areas are clearly marked and where possible, one-way traffic flow will be indicated. Where applicable, lobby furniture, restaurant layouts, and other public seating areas were reconfigured.
Transparent screens, plexiglass shields or other physical barriers were installed in areas such as front desk, gyms, high-traffic areas or food stations.
We minimized items (e.g., condiments, silverware, glassware, napkins, etc.) in guest rooms and on tables to allow for effective disinfection in between each guest. Paper disposable or digital menus may be offered as an alternative. Guest payment methods may be modified to reduce the handling of guest personal property, including the use of trays to pass items, or to offer self-service pay-at-table options where possible.