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  • WHAT TO EXPECT

Welcome to Chicago Marriott Downtown Magnificent Mile

Thank you for selecting Chicago Marriott Downtown Magnificent Mile for your upcoming stay. We are excited to have you. Take a moment to see what's in store for you during your time on property. Plan and reserve activities now to get the most of your trip!

Commitment To Clean

PREPARE FOR YOUR STAY

Start planning now to maximize your stay once you arrive.

MEMORABLE HOTEL EXPERIENCES

Your Chicago experience starts here. Carefully curated experiences you can enjoy without leaving the steps of the hotel. 

PREMIUM DINING

Enjoy our distinct on-site restaurant and lounge options during your stay.

PLAN YOUR DAY

Get the most out of your stay by exploring all Chicago has to offer.

Taking Care of You. Times like these remind us of the tremendous importance of travel. We are committed to providing you with a safe environment that aligns with expert protocols working to defeat COVID-19.

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel, unless required by local law.

Upon reopening, Commitment to Clean Standards were trained and two cloth face masks were distributed to each Host. Cleaning/Sanitizing protocols for each department have been established and thoroughly reviewed and communicated. A "Clean Team" email group was created to communicate "real Covid19 cases" with the required action steps.

Digital and poster signage is displayed in lobby, meeting spaces and back of house to ensure guests and associate awareness. Social distancing directional decals are placed in queuing areas in high traffic areas to notify guests of face masks and social distancing requirements.

The hotel bar and pantry outlets are open with modified hours. Fitness Center is manned five days a week and accessible 24/7 with appropriate sanitizing stations and social distancing signage on every other machine.

The Club Lounge is closed but we are crediting 1000 points per day for the inconvenience. Ale cart and guests requests are deliverable through the Marriott Bonvoy App. Vehicle valet services are available between 6 a.m. -10 p.m. daily. Dry Cleaning processing is available. Bellman services are available upon request and will ultimately phase in a Hosts.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

Digital and poster signage is displayed in lobby, meeting spaces and back of house to ensure guests and associate awareness. Social distancing directional decals are placed in queuing areas in high traffic areas to notify guests of face masks and social distancing requirements. Upon reopening, Commitment to Clean Standards were trained and two cloth face masks were distributed to each Host. Cleaning/Sanitizing protocols for each department have been established and thoroughly reviewed and communicated. A "Clean Team" email group was created to communicate "real Covid19 cases" with the required action steps.

Reviver Cocktail bar and Rush Street Pantry outlets are open with modified hours. The Club Lounge is closed but Members are credited 1000 points per day. Ale cart and guests requests are executed through the Marriott Bonvoy App. Contactless delivery of amenity and food and beverage offerings are available upon request.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including: 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

  • Breakfast: Club Lounge is closed-we are awarding 1000 points per night to eligible members
  • Lounge Access: We do not offer any access to the Lounge
  • Welcome Gift: We offer a welcome gift
  • Late Check-Out: We offer late check
  • Mobile Check-In/Check-Out: We offer mobile check in
  • Mobile Key: We offer mobile key
  • Mobile Dining: We offer mobile dining
  • Mobile Guest Requests: We have mobile guest request functionality operational through chat

 

Need Help?

Contact Chicago Marriott Downtown Magnificent Mile for additional hotel concierge recommendations. We look forward to seeing you soon!

+1 312-836-0100
540 N. Michigan Avenue, Chicago, Illinois, USA, 60611