WHAT TO EXPECT

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to continue to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates). We appreciate your support and understanding.

At JW Marriott Cancun Resort & Spa our priority is to deliver a safe environment for our associates and clients by adapting our operations and by following both local regulations as well as Marriott's Global Cleanliness Program.

Physical Distancing:

• Where applicable, lobby furniture, restaurant layouts, and other public seating areas were reconfigured.
• Signage are placed in different areas to remind guests of physical distancing guidelines, hygiene practices and face mask usage.

Less Contact, More Connection:

• We implemented touchless or low-touch solutions and adopted contactless technologies including: Mobile Key, Mobile Dining, Mobile Chat and guest requests via the Marriott Bonvoy™ app.
• Menus for all our restaurants are available through QR Codes.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

• Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators.
• Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, goggles etc.) based on the activities they are performing.
• Automatic hand sanitizer dispensers were placed in hotel areas for guest and associate use.
• We are in this together, please wear face coverings in all public areas of the hotel.

Room Amenities:

• Hand sanitizer wipes are placed in every guest room.
• Turn down service upon request.
• Requests should be addressed through our Mobile Guest Services Platform or calling to At Your Service Department.

Every guest room is thoroughly cleaned and disinfected between each guest.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

• Beach and pool: Open.
• Spa: Open. Reservation required. Face covering required for entry.
• Beauty Salon: Open. Face covering required for entry.
• Kids Club: Closed until further notice.
• Gymnasium: Open. Face covering required for entry.
• Hotel shuttle: Operating on normal schedule. Reservation required.

* All guests, visitors, vendors and associates must wear face coverings or masks within indoor and outdoor public spaces.

Indoor public space: (includes, but not limited to) lobby, guest room corridors, elevators, meeting space, public restrooms, food & beverage venues, business centers, fitness centers, kids club, indoor pools, and spa. All guests will be required to wear face coverings at all times in restaurants or lounges including when being escorted to their table or visiting indoor public space; once seated in restaurants or lounges, no facial coverings are required.

Outdoor Public Space: Encourage guests to wear masks outdoors when unable to practice social distancing. In shared public spaces, guests should wear masks while walking to their outdoor destination.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in all outlets, signage throughout restaurants and hotel spaces reinforcing social distancing and hygiene measures, protective screens barriers and QR Codes Menus available in every restaurant. The modifications we have made include:

Restaurants:

• Sedona Grill: Southwestern Cuisine. Open. Please wear face coverings except when eating or drinking.
• Gustino Italian Grill: Italian Cuisine. Open. Please wear face coverings except when eating or drinking.
• Sacbé Beach Shack: Local Cuisine. Open. Please wear face coverings except when eating or drinking.
• Sasi Thai: Thai Cuisine. Open. Please wear face coverings except when eating or drinking.
• Kasai: Japanese Cuisine. Open. Please wear face coverings except when eating or drinking.
• Mikado: Japanese Cuisine & Teppanyaki Show. Open. Please wear face coverings except when eating or drinking.
• Champions Sports Bar: American Cuisine. Open. Please wear face coverings except when eating or drinking.
• The Greatroom Lobby Bar: Open. Please wear face coverings except when eating or drinking.
• Deli & 750° Pizzeria: Open. Face covering required for entry.
• Hana: Polynesian Cuisine. Open, located at Marriott Cancun Resort. Please wear face coverings except when eating or drinking.

* All guests, visitors, vendors and associates must wear face coverings or masks within indoor and outdoor public spaces.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
• Mobile Key: Forgo the front desk altogether and go straight to your guest room
• Mobile Dining: Order your private, in-room dining through the app.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: JW Marriott Cancun Resort & Spa is currently delivering full benefits for elite members, adhering to Marriott Bonvoy program. Elite breakfast is offered for Platinum, Titanium and Ambassador members as part of welcome gift.
• Lounge Access: Club 91 is not an Executive Lounge but a boutique hotel within the hotel.
• Welcome Gift: JW Marriott Cancun Resort & Spa is currently delivering full benefits for elite members, based on their elite level, adhering to Marriott Bonvoy program. Elite Welcome gift: 1,000 points per stay or Food & Beverage amenity per stay or breakfast in restaurant per day, member + 1 person.
• Late Check-Out: JW Marriott Cancun Resort & Spa is currently delivering full benefits for elite members, based on their elite level, adhering to Marriott Bonvoy program.
• Mobile Check-In/Check-Out: Mobile Check-In lets you check in up to two days before your stay. You can also use it to get priority room assignments, upgrades and important info about your hotel. Marriott Bonvoy gives you access to endless experiences worldwide. If you are a member, download the app to enjoy multiple benefits.
• Mobile Key: Mobile Key is delivered right to your phone, so you don't have to wait for a keycard to be made or worry about where you put it. Unlock your guest room with your iPhone, Android or Apple Watch.
• Mobile Guest Requests: Mobile guest´s request are fully operational at JW Marriott Cancun Resort & Spa. Mobile Requests + Chat: Request anything, anytime, anywhere through your mobile devices

In addition to our adherence to Marriott's Global Cleanliness Program, our resort is also being certified by the Board of Tourism (SEDETUR) and the Quintana Roo Health Service (SESA) with the "Certification of Sanitary Protection and Prevention in Touristic Facilities" (CPPSIT). Furthermore, the World Travel & Tourism Council (WTTC) with the backup of the United Nations World Tourism Organization (UNWTO) has recently granted Cancun with the "Global Safety and Hygiene Stamp."

GET MORE INFORMATION

Please note that various countries are requiring negative COVID-19 test results for passengers to re-enter to their country of origin, or final destination. For those travelers who are required by government regulations or would like to take a COVID-19 test before returning home, JW Marriott Cancun Resort & Spa is able to connect you with a series of hospitals and laboratories that offer the required testing and we are happy to assist you in booking an appointment. Our hotel does offer on-site testing should you prefer and choose to select that option. As requirements can vary as to time needed for test prior to re-entry and/or specific test types, we recommend guests review the requirements of their country of origin or final destination. The safety and well-being of our guests and our associates are of paramount importance to us and our staff is ready and available to assist you.

At our hotel we will offer easy, onsite COVID-19 antigen (rapid) testing.

• COVID-19 antigen test will be available on site for our guests with an extra charge of 25 USD (including kids). 
• Testing and samples will be administered by a preferred experienced lab teams.
• Results will be received within 30 minutes timeframe, for you to present at the airport for your journey back home.
• You can contact the Business Center for more details and to schedule your test, hours of operation 9a.m. to 5p.m. from Monday to Saturday

Additional rapid tests will be available at an additional cost.

For guests traveling to countries requiring PCR testing instead, our concierge teams will help facilitate testing onsite or at other facilities of your preference. Additional fees will apply.

Should you be unable to depart to your country due to a positive test, we will assure discounted rates for your extended stay.

Please ask your hotel directly for more details.