WHAT TO EXPECT

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to continue to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates). We appreciate your support and understanding.

• Signage throughout our resort to remind guests to maintain social distancing, occupancy limits, and seating capacity reductions in our restaurants in compliance with local and state mandates.
• Limit contact and queue time when you use the Marriott Bonvoy™ mobile app to check-in. On arrival, head to our members' desk, where we'll present you with your pre-prepared room key after a quick ID check. Mobile chat can be used throughout your stay to communicate with our Guest Services team. Upon check-out, your invoice will be available to view directly in the app.
• QR code menus are available for all resort eateries and bars.

All precautions are subject to change as we align with evolving local government guidance.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

• Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic, including restrooms, elevators, eateries, and bars, as well as provided more hand sanitizing stations.
• Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. 
• Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, supporting our already rigorous cleanliness protocols.
• Room Amenities: Disinfectant wipes are available in the room for every arriving guest, as well as upon request.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

At present, function spaces as well as outdoor restaurants, bars and beach service at the Westin are open.

• Fitness Center: Open.
• Spa: Open, reservation required. Enhanced equipment cleaning protocols in place.
• Pool, Beach, and Luxury Cabanas: Open, social distancing measures reflected in the layout of our pool and beach loungers.

All precautions are subject to change as we align with evolving local government guidance.

In keeping with Marriott's Commitment to Clean, and in compliance with local and state mandates, we have made several enhancements to the service delivery and guest experience in our eateries and bars. These include:

• Signage reminding guests to maintain social distancing.
• All tables spaced 8ft apart.
• QR code and single-use physical menu option available.
• All staff wearing correct PPE based on the activities they are performing.
• No self-service buffets.
• All food handlers trained on safe food preparation and service practices.
• Modified operational practices for in-room dining.

Our hours of operation can be found below:

• Tortuga Beach Grill and Bar: Open daily from 11 AM - 9 PM. Caribbean casual menu featuring expansive lunch, dinner, and sharer options, as well as desserts. Full-service beach bar.
• Cayman Coffee Exchange: Open daily from 6 AM - 8 PM. Serving freshly prepared breakfast, lunch, snacks, smoothies, coffees, drinks, and more. Grab-n-go or sit-in and enjoy our all-new contemporary surroundings.
• Woto: Open daily from 11 AM - 11 PM. Brand new, all-day dining destination serving sashimi-grade sushi + ceviche + poke.
• Catboat Bar: Open daily from 2:30 PM - 11:59 PM. Serving light bites and a wide range of specialty cocktails, wines, beers, and spirits.
• In-room dining: Available daily from 6 AM - 11 PM.
• Ferdinand's Restaurant: Scheduled to open six months after hotel reopening.
• Beach House Restaurant: Scheduled to open six months after hotel reopening.

All precautions are subject to change as we align with evolving local government guidance.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: Available, as per standard.
• Welcome Gift: Available, as per standard.
• Late Check-Out: Available, as per standard.
• Mobile Check-In/Check-Out: Available, ID to be presented at Front Desk on arrival.
• Mobile Guest Requests: Available via mobile chat.

Entry to the Cayman Islands is currently limited to select categories of travelers arriving by air. Please visit https://www.exploregov.ky/coronavirus-returning-from-overseas for more information.

Should you have any questions or need additional information, please visit the Cayman Islands Government site: https://www.exploregov.ky/faqs/covid-19-inbound-travel

Please note that various countries are requiring negative COVID-19 test results for passengers to re-enter to their country of origin, or final destination. For those travelers who are required by government regulations or would like to take a COVID-19 test before returning home, The Westin Grand Cayman Resort & Spa can connect you with a series of hospitals and laboratories that offer PCR testing and happy to help book an appointment. As requirements can vary as to time needed for test prior to re-entry and/or specific test types, we recommend guests review the requirements of their country of origin or final destination. The safety and well-being of our guests and our associates are of paramount importance to us and our staff is ready and available to assist you.