WHAT TO EXPECT

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 3 feet or 1 meter from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.

Marriott International takes standards of hygiene and cleanliness very seriously and we are taking additional steps to ensure the safety of our guests and associates. Our hotel has been working on implementing enhanced hygiene and cleaning protocols, including using advanced disinfectants, supporting social distancing, and mandating our associates to wear face coverings. We continue to follow local guidelines concerning guests wearing face masks in our hotel.

Contact us: +60327318333

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout the hotel and in the guest rooms. These include:

• Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, main lobby, restaurants and bars, gym, and provide more hand sanitizing dispensers.
• Electrostatic Spraying: We are utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
• Personal Protective Equipment (PPE): Associates will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on the directions given by the local authorities. As per local law, guests are also obliged to wear personal face coverings.
• Room Amenities: In-Room Dining and menus with a QR code information in order to reduce risks.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you’d like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our hotel available to you while complying with local regulations. The modifications we have made include:

• WestinWORKOUT® Fitness Studio (gym): Opens 24/7
• Splash Operating Hours:
  • Monday to Thursday: 09:00AM to 06:00PM
  • Friday to Sunday: 08:00AM to 08:00PM
• Swimming Pool Operating Hours: Daily; 6.00AM to 11.00PM
• For Westin Club and Elite members:
  • The Westin Club Lounge (Level 3) is open daily from 06:00AM until 10:00PM
  • Private check-in and check-out services
  • Refreshment such as tea, coffee, juices and soft drink are served from 12.00PM to 4.30PM
  • Selected evening cocktails and hors d'oeuvre / snacks are served from 05:30PM to 08:30PM daily
  • Selected alcoholic beverages (wine and beer) are served during evening cocktail hours. 

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Breakfast, lunch and dinner is served at our all-day dining The Living Room. The pool bar is also open for snacks and refreshments. All of our venues and banquet spaces have been adapted to comply with the local laws and regulations. Our associates will serve buffets when available, and an À la carte menu is available. We also have replaced all paper menus with QR codes at each venue in order to minimize risks.

• 6:00AM to 10:30PM for Dine-Ins, Takeaway and Delivery - The Living Room
• Monday to Thursday: 09:00AM to 06:00PM | Friday to Sunday: 08:00AM to 08:00 PM - Splash Restaurant and Bar
• Tuesday to Saturday: 05:00PM to 12:00AM - 443 Bar Lounge

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Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
• Mobile Key: Forgo the front desk altogether and go straight to your guest room.
• Mobile Dining: Order your private, in-room dining through the app.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: Platinum membership level and above are entitled.
• Lounge Access: Platinum membership level and above are entitled.
• Welcome Gift: Gold membership level and above are entitled.
• Late Check-Out: 2PM for Gold membership level, 4PM for Platinum membership level and above.
• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
• Mobile Dining: Order your private, in-room dining through the app.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

"Clean & Safe Malaysia" Hygiene & Safety Label has been granted to The Westin Kuala Lumpur as Satisfactory. BUREAU VERITAS CERTIFICATION (M) SDN. BHD. has assessed the specific site designated herein according to the requirements of "Clean & Safe Malaysia" - Hotel Certification Guideline Supported by Ministry of Tourism, Arts & Culture of Malaysia.

This statement N' 160-2020-003009-EN has been issued on 24 August 2020 further to the satisfactory assessment.

Statement is valid until: 20 July 2023

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With the constant developments in travel guidelines, we encourage you to obtain information from your government and airline for the latest travel advice. For more information and updates regarding travel guidelines to Malaysia, please refer to: http://www.motac.gov.my/en/announcement/guidelines-entry-and-quarantine-process-person-under-surveillance-pus-letter-of-undertaking-and-indemnity-pus-arriving-from-abroad