WHAT TO EXPECT

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, being respectful of personal choices with regards to social distancing and the wearing of face coverings. We do appreciate your support and understanding.

• Using mobile technology via the Marriott Bonvoy App.
• Enabling social and physical distancing practices, reducing allowable capacity in spaces, increased distance between furniture, and managing queuing areas.
• Fostering pre-arrival planning and communication.
• Removing non-essential high-touch items that can't be sanitized and providing disinfecting wipes in every guest room.
• Mobile Check In/Out and Mobile Chat.
• QR codes to provide easy access to digital collateral/menus and updates.
• Guests and associates should practice physical distancing by standing at least 1,5 meters away from others, not traveling with them, including any area where guests or associates queue. Such areas are clearly marked and where possible, one-way traffic flow will be indicated.
• Where applicable, lobby furniture, restaurant layouts, and other public seating areas were reconfigured.
• Transparent screens, plexiglass shields or other physical barriers were installed in areas such as front desk, gyms, high-traffic areas or food stations.
• Signage is posted to remind guests of social distancing guidelines and hygiene practices to prevent the spread of any disease.
• Modified floor plans; reduced seating capacities; queuing through floor signage.
• Reduced handling of guest personal property; alternate payment options including contactless self-checkout.
• Separate registration areas for meetings and events; options for signage and physical barriers.
• Sanitized equipment; live-streaming support to facilitate hybrid meetings with virtual attendees.
• Touchless options via Marriott's Meeting Services App, and reduced handling of planner's personal meeting materials.
• Use of large blackboards or other fixed menus to explain the content of each restaurant space.
• Printing of single-use menus. These will be delivered to customers once seated. After taking the order, the menu is destroyed.
• Use of menus on digital screens located in key areas of the hotel so that customers can read as they wish.

• Consistently and frequently disinfecting all high-touch items like elevator buttons and door handles.
• Adding hand sanitation stations throughout the hotel, particularly in high-traffic areas.
• Deep cleaning of each guest room between guests
• Removing non-essential high-touch items that can't be sanitized and providing disinfecting wipes in every guest room.
• Evaluating housekeeping frequency to reduce contact during the guest's stay.
• Chemicals are government-approved, vetted by industry experts and safe for everyone.
• Cleaning frequency is increased in public spaces and guest rooms receive deeper cleans between each guest.
• Hand sanitizer stations are installed throughout high-traffic areas across the hotel.
• All associates wear a face mask as part of their uniform. Guests are welcome to wear personal face masks and gloves and should abide by local regulations. Personal face masks and additional amenity items such as hand sanitizer, disinfecting wipes and gloves, are offered where available.
• Hand sanitizing stations for guest use are placed in all high-traffic areas and public spaces.
• Enhanced cleaning protocols require frequently disinfecting high-touch items and sanitizing restrooms as often as every hour.
• Protocols for every space of the hotel; especially for high-traffic areas and high-touch surfaces.
• Hand washing requirements for associates and guests; sanitizer dispensers placed throughout the hotel.
• Disinfected between stays; keys sanitized prior to handover to guests.
• Luggage sanitized after associate touch.
• More frequent cleaning in high traffic areas and during breaks in meetings.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you’d like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

• Gym: open 24/7
• Swimming pool: From 11 am until 9 pm.
• Sauna: From 11 am until 9 pm.
• Free shuttle service from/to Airport: Every hour from 5:30 am to 12:40 am from the Hotel Main Entrance to Departures in each Terminal.
• Free shuttle service to Shopping Mall "Plenilunio": Departure from the Hotel main entrance between, 10:40 am - 10:15 pm. Departure from the mall entrance / exit, nexto to Primark store (level 0): Between 12:45 am - 11:30 pm.
• Business Center: open 24/7.
• Free WiFi network.

Atrium Bar: Upon request.
Kalma Restaurant: Open from 12:00 pm until 11 pm.
Greatroom: Open from 11:00 am until 12:00 am.
Champions Bar & Outdoor Terrace: Open from 7:00 pm to 1:00 am.
Executive Lounge: Located on the 3rd floor, is an exclusive location for guests stayed on executive floor. You can enjoy of: Continuous snack from 7:30 am to 11:00pm. Breakfast from 7:30 am - 11:00 am. Alcoholic beverages (beer, wine) from 1:00pm to closing. Hot snack from 5:30 pm to 7:30 pm. Cava upon request.
Buffet Madrid: Breakfast from 6:30am to 11:00pm.
Room Service: from 6:00am to 11:00pm.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.


• Mobile Key. Forgo the front desk altogether and go straight to your guest room


• Mobile Dining. Order your private, in-room dining through the app.


• Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here. 

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: From 6:30 am to 11:00 am. Breakfast buffet, included for Platinum, Titanium and Ambassador Members.
• Lounge Access: From 7:30 Am to 10:30 pm for Platinum, Titanium and Ambassador Members
• Welcome Gift: Gold 500 Platinum, Titanium and Ambassador: 1000 points or 10€ discount in the outlets (to choose one)
• Late Check-Out: Gold until 2:00 pm Platinum, Titanium and Ambassador until 4:00 pm
• Mobile Check-In/Check-Out: Available for all Marriott Bonvoy members
• Mobile Guest Requests: Available for all Marriott Bonvoy members