WHAT TO EXPECT

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility.  Please join us in our efforts to continue to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates).  We appreciate your support and understanding.

• As of March 10th, the masks are no longer mandatory on the Island. However, masks are still recommended for situations where vaccination status cannot be guaranteed. Individual establishments reserve the right to implement their own requirements surrounding masks and COVID-19 protocols, and visitors are encouraged to contact businesses directly.
• As of March 10th, domestic travelers are not required to present proof of vaccination or a negative COVID-19 test prior to arrival to the Island.
• Through our Marriott Bonvoy™ mobile app, we are able to provide you with the exceptional experience you expect, with minimized contact to take full advantage of our "Contact Lite" service options, including: Mobile Check-In, Mobile Check Out, Mobile Key, Chat and Guest Requests.
• Partitions installed at front desks.
• Partitions installed at food and beverage service lines.
• Mobile check-in and key.

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• Enhanced Public Space Cleaning
• We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.
• Staff members will wear face coverings, based on the activities they are performing and based on direction by the local authorities.
• Disinfectant wipes are available for the guests in each room and every guestroom is clean and sealed before arrival.
• Pre-Arrival email is sent to guests with cleanliness protocols

Your guest room is your sanctuary throughout your stay with us. We will provide service everyday. If you would like to schedule your housekeeping schedule to a specific time, please contact us during your stay. 

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• Kids Club: is closed until further notice.
• Fitness Center: Monday-Sunday 24 hours open. 
• Iridium Spa: Monday-Sunday from 10:00am-5:00pm. Reservations required.
• Beach: The beach is officially open
• Golf: Open, The Golf Shop is open Tuesday-Sunday from 6:30am-6:30pm.
• Lounges: Couples and Family cabanas are available for rent. 
• Pool: Open. 
• The Boathouse: Monday-Sunday 9:00am - 5:00pm.
• Tennis Courts: Monday-Sunday 7:00am-9:00pm. Reservations required.

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We are committed to making the amenities and services at our property available to you while complying with local regulations.

QR Codes Menus available for guests to choose from.

Private Dining:

• Monday-Sunday 7:00am-10:00pm

Seagrapes Restaurant: Open for breakfast and Lunch . 

• Monday-Sunday 7:00am - 05:00pm

Beach Club

• Thursday and Sunday 11:00am-8:00pm

Cocoteros

• Monday-Sunday 8:00am-4:30pm

Paros Restaurant: Open for dining

• Monday-Sunday 6:00 pm - 10:00pm

Bar St Regis:

• Sunday - Thursday  5:00 pm - 10:00pm
• Friday and Saturday  5:00 pm - 11:00pm

Culinarian Hosts are required to wear facemask during the F&B operational hours following the Marriott International guidelines.

Food can be served upon guest request in takeout containers.

Pre-Arrival email is sent to guests with F&B offerings

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Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
• Mobile Key. Forgo the front desk altogether and go straight to your guest room
• Mobile Dining. Order your private, in-room dining through the app.
• Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: Offered for Platinum, Titanium & Ambassador Elite members
• Lounge Access: Not available on this property
• Welcome Gift: No offered due mandatory COVID-19 restrictions
• Late Check-Out: Offered upon availability
• Mobile Check-In/Check-Out: Available
• Mobile Key: Available
• Mobile Dining: Not available on this property
• Mobile Guest Requests: Available

Testing Upon Return to Mainland 

• Puerto Rico is a U.S. territory and excluded from the CDC requirement to provide a negative COVID-19 test result to return to the mainland United States. Quarantine mandates, recommendations, and entry requirements may vary by state. A continuous assessment of the situation in Puerto Rico and in the United States influences Island-wide orders that prioritize the health and safety of residents and visitors. For travel recommendations provided by the CDC, please see here.

Testing for Travel to Other Destinations

• Quarantine mandates, recommendations, and entry requirements may vary by country.

Those visiting Puerto Rico should reference local measures developed by the Puerto Rico Tourism Company (PRTC) to keep travelers and residents safe, such as social distancing, and high standards of cleanliness.

As of March 10th, the masks are no longer mandatory on the Island. However, masks are still recommended for situations where vaccination status cannot be guaranteed. Individual establishments reserve the right to implement their own requirements surrounding masks and COVID-19 protocols, and visitors are encouraged to contact businesses directly.

Island Arrival 

Mask usage is a federal law on airplanes and in airports. 

The latest protocol updates:

• As of March 10th, domestic travelers are not required to present proof of vaccination or a negative COVID-19 test prior to arrival to the Island.

Travelers arriving on domestic flights:

• As of March 10th, domestic travelers are not required to provide proof of vaccination or negative test prior to arriving on the Island.

Travelers arriving on international flights:

• Due to CDC guidelines, all travelers arriving on international flights must present a negative COVID-19 test (either antigen or PCR) taken within one day prior to departure along with proof of vaccination
• Non-U.S. citizens or long-term residents will need to show proof of being fully vaccinated against COVID-19 before traveling by air to the United States from a foreign country.

Additional Information:

• Travelers who test positive while on the Island must quarantine and cover their own medical expenses/possible extended stay.

Things to Know: On the Island

New protocol updates for on-Island operations as of March 10th include:

• Masks are not mandatory on the Island for both indoor and outdoor settings. However, they're recommended in situations where vaccination status cannot be guaranteed.
• There are no capacity limits for establishments on the Island. Patrons are not required to present proof of vaccination or a negative test result upon entry to businesses. However, as always, individual establishments reserve the right to implement their own health and safety requirements.

Mask Usage

• Masks are required on all public transportation, including all ferries operating to and from Vieques and Culebra. 
• As of March 10th, masks are no longer mandatory on the Island. However, they are recommended in situations where vaccination status cannot be guaranteed.