WHAT TO EXPECT

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, being respectful of personal choices with regards to social distancing and the wearing of face coverings. We do appreciate your support and understanding.

Signage throughout our hotels to remind guests to maintain social distancing, wearing the masks, occupancy limits and seating capacity reductions in our restaurants with social distance cards in the restaurant, partitions for the buffet stations, and floor markings at front desks, personal hygiene kit and hygiene card in the room.

In keeping with Marriott's Commitment to Clean, we have notice made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

• The St. Regis Astana increased the frequency of cleaning and disinfection in public areas.
  
  
• All hotel staff are wearing face masks and gloves and are aware of the regular hygiene protocol such as washing of hands, use of hand sanitizer among others.
  
  
• At the entrance, the guest are checked for body temperature by security and offered to wear the face mask If they missing their personal face coverings.
  
  
• Hygiene cards and Hygiene Kit are available in the room. Hygiene Kit includes a face mask, sanitizer, and bathroom amenities.
  
  
• All towels & bathrobe and all remote controls have plastic covers.
  
  
• The housekeeping department uses a UV lamp every time they clean the room.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you’d like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

• Iridium Spa:  9 AM to 11 PM
  
• Fitness Center: Open from 7 AM to 11 PM
  
• La Riviere restaurant is open Monday to Friday from 7 AM to 11 PM
  
• St. Regis Bar and outdoor Summer Terrace is open from Monday to Friday from 9 AM to 12 AM

La Riviere restaurant and Summer Terrace are open with time limitations. The guests required to wear face masks at the entry. Advance reservation is required and social distancing is following.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
• Mobile Key. Forgo the front desk altogether and go straight to your guest room
• Mobile Dining. Order your private, in-room dining through the app.
• Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: Available. Offer remains the same: complimentary breakfast + 1 (Platinum, Titanium, Ambassador)
• Welcome Gift: Available and remain the same: Local gift upon arrival or 1 000 points or Complimentary breakfast (Platinum, Titanium, Ambassador)
• Late Check-Out: Remain the same.
• Mobile Check-In/Check-Out: Available only Mobile check-in, Mobile check-out is not available due to local regulations.
• Mobile Key: Not Available
• Mobile Dining: Available only through Butler Desk Service WhatsApp Communication
• Mobile Guest Requests: Available