WHAT TO EXPECT

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you’re in public areas of the hotel. We do appreciate your support and understanding.

Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants and capacity limit in our elevators in compliance with local and state mandates, and partitions installed at front desks. To offer less contact experience, we have our compendiums and faciality & rooms information available with QR codes for the guests to access.

To keep social distancing, check in and out timing is scheduled for each guest. Also to make the check in process easier, guests are requested to fill out pre-arrival form 3 days prior to their check in.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and door knobs as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are also asked to wear personal face coverings while in the premises.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Fitness Center: Closed
Spa: Open, reservation required.
Restaurants: Open, face masks and hand sanitization required for entry.
Arashiyama Delight (Champagne free-flow service) : "Cafe Hassui" 17:00-19:00

Restaurant "Kyo-Suiran": Open, reduced number of seats, with limited hours of operations, menus are available with QR codes or on tablet.
Teppanyaki "Kanzan": Open for Lunch and Dinner, limited number of seats
Cafe Hassui: Open, reduced number of seats, menus are available with QR codes or on tablet.
※Arashiyama Delight (Champagne free flow service) : 17:00-19:00

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
• Mobile Key: Forgo the front desk altogether and go straight to your guest room.
• Mobile Dining: Order your private, in-room dining through the app.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: Breakfast are offered to Platinum Elite Members, Titanium Elite Members and Ambassador Elite Members on complimentary.
• Welcome Gift: Offered accordingly
• Late Check-Out: Late check out is offered to Platinum Elite Members, Titanium Elite Members and Ambassador Elite Members subject to availability.
• Mobile Check-In/Check-Out: Offered accordingly
• Mobile Guest Requests: Available

We record guests temperature upon arrival and guests are required to fill health questionnaire to comply the local mandates.

Guests are asked to wear face masks while in the premises, use hand washing and sanitization upon arrival and wherever available.

• All staff are required to report the body temperature and health condition before on the duty, and are recorded.
• All staff are require to wear face masks when on duty, and on the way to/from work.
• Hand sanitization spray is placed in the back of the house and staff are required to wash and sanitize their hands frequently.
• On-line meetings are recommended and nonurgent business trips are restricted.
• Staff are required to refrain from joining events or meetings where unspecified number of people gather.
• Office layout was modified to keep social distancing.