WHAT TO EXPECT

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, being respectful of personal choices with regards to social distancing and the wearing of face coverings. We do appreciate your support and understanding.

Signage throughout the hotel to remind guests to maintain social distancing.

Mobile check-in as well as service requests are available via Marriott Bonvoy mobile app.

With your care you are not only protecting yourself but also others. There are no COVID-19 regulations imposed at the moment. Please refer to the official website of the Austrian Government for further information. 

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are required to wear face coverings based on direction by the local authorities. Appropriate disposable masks are also available to our guests upon request.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Room Amenities: Welcome amenities have been reconsidered and are in compliance with hygiene standards. Disinfectant wipes are available in the rooms for all arriving guests as well as upon request. The minibar is supplied with hygienic cups to-go and all minibar items are regularly disinfected.

Guest Rooms: Every guest room is thoroughly cleaned and disinfected prior to your arrival. We are offering daily housekeeping service for your guest room however, If you have any other specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. 

Fitness Center & Sauna Area:  Access possible at any time. 

COVID-19 / SARS COV-2 testing options:
Testing directly in the hotel:

• Testing is done directly in the comfort of your hotel room by the laboratory assistant from our partner ViroTrust. Our concierge team supports you with making an appointment for your preferred test, min. 3 hours in advance
• Following tests are possible: SARS-CoV-2 PCR, Antigen Test, Antibody Test, Test for the children
• Results will be sent via email latest within 3 hours after the testing, depending on the kind of the test
• For more information about the price and conditions, please contact our concierge team: Concierge.Imperial@luxurycollection.com

Getting tested outside the hotel:

• Testing is done at the external company FastTest, just 6 min. walking from the hotel
• No reservation needed, but with possible waiting time (max. 5-10 min.)
• Following tests are possible: SARS-CoV-2 PCR
• Results will be sent via E-Mail latest within 1 hour after the test
• For more information about the price and conditions, please contact our concierge team: Concierge.Imperial@luxurycollection.com

The following opening times of our Restaurants & Bar apply:

Café Imperial Wien: 7.00 am until midnight
Imperial Bar: 15.00 am until midnight
Restaurant OPUS: 6.00 pm until midnight, Thursdays to Sundays, Summerbreak: closed July 13, until August 31, 2022   

Mobile dining option is not available at the property.
All menus are available via QR codes.

All cleanliness and health measures comply with the local regulations.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
• Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

•  Breakfast: yes, à la carte
•  Welcome Gift: yes
•  Late Check-Out: yes
•  Mobile Check-In/Check-Out: yes
•  Mobile Guest Requests: yes

Hotel Imperial, a Luxury Collection Hotel, Vienna, is among the first hotels to become Sharecare Health Security VERIFIED® with Forbes Travel Guide. The comprehensive facility verification serves to ensure that guests and travel planners can book with confidence at properties that have appropriate health safety procedures in place.