Welcome to JW Marriott Hotel Bangkok

Unsustainable patterns of consumption have created unnecessary waste and over-production. They have also had a big impact on climate change, biodiversity loss and pollution. According to the United Nations Sustainable Development Goals Report (2022), food waste in landfills generates 8 to 10 per cent of global greenhouse gas emissions. Responsible consumption and reducing waste and unnecessary production can lead to a healthy society and shape a better economy.

In 2022, Marriott International launched the new MESH platform (Marriott Environmental Sustainability Hub). This platform is utilized to calculate carbon, energy, water, and waste consumption as well as spending concerning Sustainable Responsible Operations. This has helped to develop further our culture, not only on food waste and landfill reduction awareness, but also for the resources that we consume.

By embracing “Serving Our World,” a Marriott core value, the Hotel has adopted practices and awareness programs that include strategic partnerships in order to minimize overall environmental, social, and economic impacts.

Food Waste management

In day-to-day operations, the hotel is responsible for significant amounts of waste. A sustainable process of waste management process is crucial. JW Marriott Hotel Bangkok strategically partnered with LightBlue Consulting which brought its expertise and human-centered approach to support the implementation of food waste management in October 2018 and set in place the building blocks the Hotel uses today. Many programs have been developed to sustainably manage food waste at the Hotel:

Practical operations have been implemented at the JW Café and BBCO outlets by critically considering proper food preparation and handling as well as the shelf-life of raw materials.

In 2022, 590 kilograms of watermelon rinds were turned into watermelon candies while the trimmings of pineapple, mango and papaya were fermented to produce cleaning agents.

Leftover bread turned into croutons and fresh tomatoes from the breakfast buffet line are later dried for salads.

In-house composting of vegetable and fruit trimmings are used in the JW garden, where we produce homegrown vegetables and herbs together with green spaces around the hotel. We composted 1,193.8 kg of egg shells and 834.65 kg of fruit and vegetable peelings. 

We have introduced pineapple skin tea, protein bits as well as many other dishes to help reduce our landfill.

A total of 907.1 kg of used coffee grounds were transformed into complimentary scrub.

Also in 2022, we achieved a reduced landfill waste of 71.34% compared to the baseline in landfill, which was set at 1.113 kg per person. 

Operation Waste Management

Excellent service, luxury treatment and the high level of Marriott Brand standards have always been at the core of the JW Marriott Hotel Bangkok. However, an integral part of such features is operational production which can create large quantities of waste. Following the Marriott global waste reduction program highlighting guest room recycling, the Hotel has fully implemented a residential-sized amenity program where all the tiny, single-use toiletry bottles are replaced by residential-sized bottles being refilled by the housekeeping team daily. This initiative can prevent the traditional small plastic bottles from going to landfills.

The principle of reuse, recycle and reduce is a core practice at the JW Marriott Hotel Bangkok. Thus, we have established a paper waste management program. From February 2022 – December 2022, the hotel, in partnership with SCG Packaging (SCGP), has donated 1,328 kilograms of used paper from day-to-day operations.

Every day, hundreds of liters of used cooking oil (UCO), a byproduct of running a food and beverage operation, are used in the cooking process. Incorrect disposal methods of this product can negatively affect public health and the environment. As a result, we have collaborated with local companies to establish a fully transparent tracing of these UCOs and ensure proper disposal management. From April 2022- December 2022, 3,822.82 kilograms of UCOs have been delivered to our partners for disposal.

The JW Marriott Hotel Bangkok has moved away from a paper-based process for day-to-day financial statistics to online workflows by using a centralized system called “Project Tree.” This approach aims to streamline all financially-related processes, reduce cost and enhance compliance and quality.

Plastic Waste Management

Plastic production and consumption contributes to the planetary crises like greenhouse gas emissions and poses a major threat to the wellbeing of people and the planet. A strategic partnership with the Corsair Group provides a sustainable way to manage plastic waste. This collaboration allows such plastic waste collected from the Hotel to be recycled into advanced bio-oil by Corsair. This transfers into a CSR Plastic Credit for the JW Marriott Bangkok Hotel to become Certified Plastic Neutral.

The JW Marriott Hotel Bangkok has donated 1,334.50 kilograms of plastic waste for recycling into advanced bio-oil from September 2022 – December 2022 by the Corsair group.

We strategically collaborate with M-wrap to recycle plastic food wrap into footwear. In 2022, we donated 375.9 kilograms of food wrapping film.

It is the policy of Marriott International to only purchase from qualified vendors capable of meeting our needs and standards in conformity with applicable laws, regulations, contracts and safety. We encourage competition among our suppliers and actively seek new ideas, suggestions and creative solutions that will enable us to reduce our costs and provide the company, our clients and customers the highest standards of quality and value in the goods and services we purchase. We also seek to maximize economic leverage by coordinating purchases of similar products where possible.

To continue its commitment to the standards of animal welfare across our operations and supply chains, the JW Marriott Hotel Bangkok is proud to note that all of the Hotel's egg procurement is from cage-free hens.

Making every effort to help local communities, the JW Marriott Hotel Bangkok is supporting local businesses by sourcing at least 80% of food purchases regionally.

 As part of our commitment to promote sustainable sourcing, we have implemented JW Garden as a signature element of the JW Marriott experience focused on producing homegrown organic vegetables and herbs. This produce is creatively used in the food we serve in our Hotel restaurants and banquet halls.  

Marriott aims to minimize environmental footprint by implementing technologies that increase the use of renewable energy. By 2025, Marriott International aims to reduce its carbon intensity by 30% (from a 2016 baseline).

The JW Marriott Hotel Bangkok follows Marriott’s commitment by integrating Energy Efficiency plans into operations:

Hotel Energy intensity has been reduced by 10.59 % compared to 2019. This result has exceeded the 3% target we aimed for. 

In 2022, 90% of all light bulbs at the Hotel were LED. 

In 2022, 40% of the Hotel’s outdoor lights were powered by solar cells. 

Demand for water is rising globally due to population growth, agriculture, and industry. The hospitality industry is also known for consuming a large amount of water including the hotel businesses. Therefore, reduced water consumption is central to water efficiency management. Marriott International committed to reduce its water consumption by 15% by 2025 (from a 2016 baseline).

The responsible use of water is essential to communities. The JW Marriott Hotel Bangkok commits to reducing water consumption per occupied room. One project in the pipe-line is to install water saving devices to minimize water flow in guest rooms. 

For 2022, total water intensity per occupied room at the JW Marriott Hotel Bangkok was 1.95 M³ a reduction of 52.15% from 2021. 

Guided by our core value “Serving Our World”, the JW Marriott hotel Bangkok strives to support communities where we do business and share with them our business values to support social and sustainable growth. Many activities have been initiated to respond to community needs:

For the Erawan Virtual Run 2021, the JW Marriott Hotel Bangkok donated 45 boxes of N95 masks, 500 sets of PPE suits and 200 face shields for health care workers at Ramathibodi Hospital. These donations came from the registration of all runners who were willing to support this virtual event. 

In 2022, the JW Marriott Hotel Bangkok donated 2,866.17 kilograms of good quality surplus food to SOS Thailand, an NGO that collects otherwise discarded food from grocery stores, restaurants and hotels and delivers it for free to 30+ orphanages and shelters across Bangkok. The donated amount provided over 12,038 servings to those in need. In addition, by reducing this amount of food waste, we have successfully saved 7,251 kgs of GHG (Greenhouse Gas) equivalent emission (Co₂-e (kg)) or 487 Days (1.4 years) of equivalent electricity consumption for one household. Source: https://www.scholarsofsustenance.org

Free Food Friday: During the Covid 19 pandemic in 2020, the JW Marriott Hotel Bangkok provided free food boxes for taxi, motorbike and tuk-tuk drivers every Friday. 

Referring to the Marriott Culture, one of the Hotel’s most important features is the Spirit to Serve our Community (Serve 360). In 2022, we sent 1 associate with disabilities and 1 talented art associate to participate in the “Drawing for Children” activity as a donation to the SERVE THE CHILDREN charity hosted by Thailand Business Councils. 

Planting Trees in Bangkok: 28 JW Marriott Hotel Bangkok associates participated in the “Erawan Save Planet” event in 2022. The goal of this activity was to plant 200 Trees at Benchakitti Forest Park. The campaign aims to raise an awareness of climate change as per Marriott’s “Serve 360” goals and strengthen relationships among the Erawan group of hotels. Bangkok Governor Dr. Chadchart Sittipunt joined this event. 

Marriott's “Put People First” culture is another core value of the JW Marriott Hotel Bangkok. We have committed to hire a diverse workforce regardless of race, color, religion, sexual orientation, gender identity, national origin or disability.  We aim to develop, empower, train, and improve our associates to become talented individuals not only within our organization, but also for the hospitality sector as a whole.

At the JW Marriott Hotel Bangkok, we embrace a workplace of diverse cultures with different associate nationalities including Thai, Swiss, British, Indian, Jordanian, Serbian, Malaysian, Filipino, Australian, Chinese, Japanese, Lebanese, and Myanmarese as of 2022. 

The JW Marriott Hotel Bangkok has offered seven disabled people the opportunity to join our family as of 2022. We provided skill development, training, job placement and business opportunities. 

The JW Marriott Hotel Bangkok provides various learning opportunities to all associates to develop capabilities not limited to their particular fields. Associate training hours meet the standard criteria established by Marriott. For example, Food Waste Prevention refresher courses total 110 training hours. 

The Marriott strives to achieve gender equality and the empowerment of women as it is one of the key focus topics noted in the United Nations Sustainability Development goals (SDGs) in 2022. The Hotel makes an effort concerning leadership development and mentoring to help increase female executives in the hospitality sector. Due to our efforts, women comprise 53.45% of the managerial, leadership and executive committees of the Hotel.